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Consumer Products => Avast Cleanup => Topic started by: venci_vvg on September 28, 2019, 07:16:23 PM

Title: Avast Cleanup Premium can not start
Post by: venci_vvg on September 28, 2019, 07:16:23 PM

Hello, my Avast Cleanup Premium can not start.

It had happened before, but after a restart, it was ОК.
But now the restart doesn't help.
I am on Windows 10.

Title: Re: Avast Cleanup Premium can not start
Post by: Stellarman on September 30, 2019, 09:52:54 AM

Quote from: venci_vvg on September 28, 2019, 07:16:23 PM

Hello, my Avast Cleanup Premium can not start.

It had happened before, but after a restart, it was ОК.
But now the restart doesn't help.
I am on Windows 10.

Hello,

In order to be able to help you I would like to ask you to send the log files so we can investigate where the problem is.
You can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.

Thank you.

Title: Re: Avast Cleanup Premium can not start
Post by: anamarshad1 on March 01, 2020, 06:44:52 PM

Hey,
The same issue happened with me few days ago, I will also send you log files.