Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: davidsparham on September 29, 2019, 02:19:56 PM

Title: Refund?!?
Post by: davidsparham on September 29, 2019, 02:19:56 PM

I bought Avast antivirus for £20 on 27th Sept. I did not realise it was just for one computer so a few minutes after buying it I contacted Avast through their website and requested a refund I recieved no reply. So I messaged again. Still no reply. I have posted on several of the Facebook posts about this issue and was told to contact Avast via Facebook messenger. I have done this but still no one replies to me. I just want my £20 refunded and am despairing of ever getting it. What can I do?

Title: Re: Refund?!?
Post by: Pondus on September 29, 2019, 02:32:35 PM

Orders, Subscriptions, and Refunds   >>  https://support.avast.com/en-ww/article/Order-Renew-Refund-FAQ

Title: Re: Refund?!?
Post by: davidsparham on September 29, 2019, 02:42:22 PM

Thanks but I've tried that 4 times in the last 48hrs and no one is responding :(

Quote from: Pondus on September 29, 2019, 02:32:35 PM

Orders, Subscriptions, and Refunds   >>  https://support.avast.com/en-ww/article/Order-Renew-Refund-FAQ

Title: Re: Refund?!?
Post by: Pondus on September 29, 2019, 03:00:24 PM

Ticket system work as  first in / first out ... every time you create a new you are back to start

and i dont think refund guys work weekends

Title: Re: Refund?!?
Post by: davidsparham on September 29, 2019, 03:05:50 PM

Oh. How long will the refund take? I really need this money back ASAP. How long do Avast take to reply? I really hate the uncertainty of not knowing when or if my Refund will be processed. I cannot budget for October as there is a £20 hole of uncertainty :(

Title: Re: Refund?!?
Post by: Pondus on September 29, 2019, 03:12:35 PM

Quote

How long will the refund take?

Have no idea, never used it

Quote

How long do Avast take to reply?

I guess that depends on how many tickets there are in front of you

Title: Re: Refund?!?
Post by: davidsparham on October 01, 2019, 01:44:56 AM

 Avast emailed me and offered to swap what I had bought for another product. I said no I just want a refund and it has been 12 hours now and they have still not replied to me to say I can have my refund.

Title: Re: Refund?!?
Post by: bob3160 on October 02, 2019, 02:22:36 PM

Quote from: davidsparham on October 01, 2019, 01:44:56 AM

Avast emailed me and offered to swap what I had bought for another product. I said no I just want a refund and it has been 12 hours now and they have still not replied to me to say I can have my refund.

I've reported this to Avast but please, have a little patience.