Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: kskoonin on October 06, 2019, 12:23:49 PM

Title: Problems cancelling my subscription/automatic renewal
Post by: kskoonin on October 06, 2019, 12:23:49 PM

I have a subscription for Cleanup (exp. Jan 2020) which I want to cancel. When I go to the Manage my subscriptions page, there is no Unsubscribe button. My subscription status reads 'Expired Jan 2020' and there is a 'Buy now' button!! I have confirmation that my free trial was converted to a paid subscription and I have the invoice showing the payment made.

Please can you unsubscribe me and cancel my automatic renewal.

Thank you.

Title: Re: Problems cancelling my subscription/automatic renewal
Post by: bob3160 on October 06, 2019, 10:09:31 PM

Request a refund: https://support.avast.com/en-us/contact/enter/sales_refund