Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Atul9 on October 12, 2019, 06:37:40 AM

Title: Spent money but license not received!
Post by: Atul9 on October 12, 2019, 06:37:40 AM
Hi Avast Team,

Recently I renewed by Avast Premium Security Subscription for 1 year for single Windows device, which you offered me a 50% discount on the list price. I paid money through my Netbanking account.

Sadly due to some problem, money got debited from the account, but I haven't received confirmation/new license file for the purchase of the license.

I have been chasing Avast Support team for resolution of the same for past 48 hr but no one yet replied. It's a horrible way of supporting existing customers.

Kindly look into it and help to resolve the issue pls.

Br
Atul
Title: Re: Spent money but license not received!
Post by: Asyn on October 12, 2019, 07:41:10 AM
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Title: Re: Spent money but license not received!
Post by: Atul9 on October 13, 2019, 07:47:57 AM
Thanks. I tried that and still trying to get in touch with Avast support.

Haven't got any response from them on email/support requests.

Still no resolution after raising a request for now more than 72 hrs.

Br
Atul
Title: Re: Spent money but license not received!
Post by: Asyn on October 13, 2019, 10:48:41 AM
Be patient, it's weekend. ;)
Title: Re: Spent money but license not received!
Post by: chris.. on October 13, 2019, 12:35:01 PM
maybe you should hide your email address from your screenshot