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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: fvmb on October 14, 2019, 10:37:31 PM

Title: Virus definitions
Post by: fvmb on October 14, 2019, 10:37:31 PM
Hi guys,

Can you tell me please your last virus definitions ? Mine is 191012-6

There aren´t normal updates for 2 days ?

Kind Regards,
Title: Re: Virus definitions
Post by: Pondus on October 14, 2019, 10:53:08 PM
08 Feb 2012  >>  https://press.avast.com/avast-software-streaming-updates-for-all-with-the-newa-avast-7



Title: Re: Virus definitions
Post by: fvmb on October 14, 2019, 10:58:57 PM
08 Feb 2012  >>  https://press.avast.com/avast-software-streaming-updates-for-all-with-the-newa-avast-7

Hi Pondus,

I know about stream updates mate :)  My question and doubt is besides stream updates, normally avast does vps updates about within 4 hours, right ?

Title: Re: Virus definitions
Post by: Pondus on October 14, 2019, 11:10:25 PM
It used to be regular interval but now seems to be when needed?

It is mostly a backup of previous released stream updates

https://www.avast.com/virus-update-history


Title: Re: Virus definitions
Post by: DavidR on October 15, 2019, 12:15:09 AM
08 Feb 2012  >>  https://press.avast.com/avast-software-streaming-updates-for-all-with-the-newa-avast-7

Hi Pondus,

I know about stream updates mate :)  My question and doubt is besides stream updates, normally avast does vps updates about within 4 hours, right ?

There have been recent questions about this as it isn't normal and there have been instances where there hasn't been an actual VPS Update for a couple of days.

The last full VPS update was 19101206, but as mentioned so long as you are getting the streaming updates your system is fully protected.  But it does look somewhat strange.
Title: Re: Virus definitions
Post by: demetry842 on October 15, 2019, 07:08:16 AM
Hi guys,

Can you tell me please your last virus definitions ? Mine is 191012-6

There aren´t normal updates for 2 days ?

Kind Regards,

I have same definition (191012-6) for 3 days... And yep - it looks strange.

May be... if program use "stream updates"...  would be better - to do, additional option (menu, or something else) where you can check it. Sure we can check it in a main folder (manually). But not all people know it.

Anyway, 3 day - it's a lot for main definition (IMHO).
Title: Re: Virus definitions
Post by: Asyn on October 15, 2019, 08:27:05 AM
Also reported for Android/Mac, it seems there's a general problem with VPS updates.
Title: Re: Virus definitions
Post by: claudiubotezatu on October 15, 2019, 09:53:27 AM
mine is still 191009-4 and on manual update says "Already up to date"
Title: Re: Virus definitions
Post by: DavidR on October 15, 2019, 10:02:50 AM
mine is still 191009-4 and on manual update says "Already up to date"

What does it look like in the defs sub-folder, see my attached image in Reply #4 above ?
If that is different to what is being reported in About Avast, I would suggest an Avast Repair.
Title: Re: Virus definitions
Post by: fvmb on October 15, 2019, 10:38:28 AM

Hey
I have same definition (191012-6) for 3 days... And yep - it looks strange.

May be... if program use "stream updates"...  would be better - to do, additional option (menu, or something else) where you can check it. Sure we can check it in a main folder (manually). But not all people know it.

Anyway, 3 day - it's a lot for main definition (IMHO).
[/quote]


Hey demetry842,

I completly agree with you. It should exist a separated menu or sub-menu in updates only for stream updates so to see if there is scanning for stream updates or if there is an error at the moment. Now we cannot assure 100% that we are receiving stream updates since we are not receving vps updates. If is the same server to the two different updates technology or something else, now we cannot say, but with different menu for updates would be better.
Title: Re: Virus definitions
Post by: Asyn on October 15, 2019, 10:43:56 AM
For now you can only check them manually (see Reply #4 from Dave).
But I agree that it would be nice to have the option integrated in the UI.
Title: Re: Virus definitions
Post by: claudiubotezatu on October 15, 2019, 10:52:41 AM
mine is still 191009-4 and on manual update says "Already up to date"

What does it look like in the defs sub-folder, see my attached image in Reply #4 above ?
If that is different to what is being reported in About Avast, I would suggest an Avast Repair.

No , doesn't look like that.

The top one is 19100904 and the bottom one is 19101502_stream

After 19100904 I have only stream updates.
Repair did not solve the problem, Avast says "Already up to date"
Title: Re: Virus definitions
Post by: r@vast on October 15, 2019, 12:32:27 PM
Hi,

We are aware of the issue and it is being worked on.
Please note that streaming updates are working though and you are protected.
Title: Re: Virus definitions
Post by: fvmb on October 15, 2019, 12:51:17 PM
Hi,

We are aware of the issue and it is being worked on.
Please note that streaming updates are working though and you are protected.

Thank you for your reply and please let us now when fixed :)

Regards,
Title: Re: Virus definitions
Post by: conrad1961 on October 15, 2019, 01:26:39 PM
I have had this problem for some time but it has usually occurred during the weekend and cleared on the monday. This is the first time it has extended so far into the week. Thankfully the defs folder is bang up to date with entries from 19101206 to 19101502.
Title: Re: Virus definitions
Post by: max_headroom on October 15, 2019, 01:47:51 PM
This is mine so it would appear i am in the same boat could someone explain how "streaming updates are working though and you are protected" work as i didn't even know it was enabled, thanks.


(https://i.postimg.cc/D0HFpz7P/aaaaa.jpg)
Title: Re: Virus definitions
Post by: Pondus on October 15, 2019, 02:35:11 PM
Streamupdates.  https://press.avast.com/avast-software-streaming-updates-for-all-with-the-newa-avast-7


Title: Re: Virus definitions
Post by: max_headroom on October 15, 2019, 02:44:18 PM
Thanks.   ;)
Title: Re: Virus definitions
Post by: r@vast on October 15, 2019, 03:23:43 PM
... i didn't even know it was enabled, thanks.


You can compare your settings with this screenshot/attachment. Please make sure that you have "Enable streaming update" ticked/selected.
Title: Re: Virus definitions
Post by: =SKY= on October 15, 2019, 07:43:23 PM
mine is still 191009-4 and on manual update says "Already up to date"

+1 :'(

I have had this problem for some time but it has usually occurred during the weekend and cleared on the monday.

Exactly for me!

The last few weeks there weren't VPS-Updates on Sunday!!!

LG Sky
Title: Re: Virus definitions
Post by: vianello_85 on October 15, 2019, 08:00:58 PM
Quote
You can compare your settings with this screenshot/attachment. Please make sure that you have "Enable streaming update" ticked/selected.
I confirm the problem, I use windows 7
Title: Re: Virus definitions
Post by: max_headroom on October 15, 2019, 08:32:03 PM
... i didn't even know it was enabled, thanks.


You can compare your settings with this screenshot/attachment. Please make sure that you have "Enable streaming update" ticked/selected.

My settings are the same as the screenshot, thanks.

While i have your attention and as i didn't want to start a new thread if its partof the ongoing problem you  are fixing, could i ask if the current problem is also effecting the  right click (on the system tray icon) and update option, i noticed it doesn't load the update page it sits there with a small circle going round and round (see screenshot below)  i now have to open avast then click menu, settings  and update to get the update page in the screenshot in my earlier reply to appear.

 
(https://i.postimg.cc/CLZk9TPd/aaa.jpg)
Title: Re: Virus definitions
Post by: GroovyTom on October 16, 2019, 05:17:13 AM
Hi,

I have 191012-6 too & streaming updates on & ok.

Glad to know it's getting fixed.
Thanks for the crucial tips & up-to-date info.

Must have typed a dozen Google searches to finally end up on this "savior" thread lol.  :o  :)

Now I can head up (or down) to bed feeling safe  :D
Good night or day, folks
Title: Re: Virus definitions
Post by: DavidR on October 16, 2019, 10:03:44 AM
The list continues to get longer ;)
Title: Re: Virus definitions
Post by: conrad1961 on October 16, 2019, 01:16:59 PM
I have just turned my laptop on and have 19101506 as the last def streamed at 16/10/2019 12.02 - normally the def would be 1910,Current date,00etc so that is now lagging date wise as well.
Title: Re: Virus definitions
Post by: conrad1961 on October 16, 2019, 03:33:37 PM
Streaming updates is on but nothing has been received since 19101506 - ie no streaming for the 16th October which seems strange.
Title: Re: Virus definitions
Post by: bob3160 on October 16, 2019, 03:50:46 PM
Streaming updates are working.
There is a problem with VPS updates that's been acknowledged by Avast.
So you are still getting updated protection.

Title: Re: Virus definitions
Post by: conrad1961 on October 16, 2019, 04:02:13 PM
Streaming updates are working.
There is a problem with VPS updates that's been acknowledged by Avast.
So you are still getting updated protection.


My query is that no streaming updates for the 16 October appear in the defs folder - normally there would be 2 by now but there is nothing since 19101506 which is what I'm querying - at least there should be 19101600 ??
Title: Re: Virus definitions
Post by: conrad1961 on October 16, 2019, 04:09:39 PM
Things have got a bit stranger in that the defs folder shows 19101506 as the last stream but with the date and time of 16/10/2019  14.59 ( was 12.02).  It seems any streaming is now being included under 19101506 rather than being 191016XX ?
Title: Re: Virus definitions
Post by: fvmb on October 16, 2019, 04:11:14 PM
Things have got a bit stranger in that the defs folder shows 19101506 as the last stream but with the date and time of 16/10/2019  14.59 ( was 12.02).  It seems any streaming is now being included under 19101506 rather than being 191016XX ?

For me is happening the same.
Title: Re: Virus definitions
Post by: Michael529 on October 16, 2019, 05:25:27 PM
The list continues to get longer ;)

....and longer yet. I wonder if there is a point at which the list could become too long and we would start losing protection?
Title: Re: Virus definitions
Post by: DavidR on October 16, 2019, 05:41:33 PM
The list continues to get longer ;)

....and longer yet. I wonder if there is a point at which the list could become too long and we would start losing protection?

You would continue to be protected.  What I'm having to consider at what point does all of the collation of these streaming updates (into a single database) becomes CPU/processing/scanning intensive.
Title: Re: Virus definitions
Post by: GroovyTom on October 16, 2019, 06:56:28 PM
Same thing here.  ::)

Agree with conrad1961 & fvmb.
Title: Re: Virus definitions
Post by: DavidR on October 16, 2019, 08:46:31 PM
I have posted this in another virus definitions topic:
Quote
Whilst this is in the Avast Business forum, I pretty sure it is the same issue effecting the Avast Free Antivirus / Premium Security products.  So it is being worked on.

Incident Report for Avast Business Managed Antivirus and CloudCare
The VPS feature is currently experiencing delivery issues and we are working to resolve this imminently.
Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates from the rest of the systems ensure that our users are still fully protected.
Sources:
  • Avast Business Managed Antivirus - http://avastbusiness.statuspage.io/incidents/q5crt5f2lmh0
  • CloudCare - https://status.cloudcare.avg.com/incidents/1q2ntzxvt71w

Please don't contribute to this Avast Business forum topic in the quote unless you are actually using that product.
Title: Re: Virus definitions
Post by: DavidR on October 17, 2019, 12:12:47 AM
It would appear that there has been some progress, we will have to see in the next couple of days.

The size of my defs folder has reduced drastically as I have received an Auto VPS Update 19101506.

Up from what was 19101206 but nothing for today yet.
See Reply #23 attachment of my previous defs folder state.
Title: Re: Virus definitions
Post by: sarah2000 on October 17, 2019, 05:18:57 AM
Is Avast for Windows currently receiving virus definitions updates? I uninstalled Avast from my computer some days ago due to the problem with definitions updates. However, I'll be happy to reinstall it if the issue has been solved and Avast is getting virus definitions updates again.

Please, let me know. Thanks!
Title: Re: Virus definitions
Post by: Asyn on October 17, 2019, 06:12:04 AM
The size of my defs folder has reduced drastically as I have received an Auto VPS Update 19101506.
Lucky you, I'm still stuck on 191012-6.
Title: Re: Virus definitions
Post by: schmidthouse on October 17, 2019, 06:49:17 AM
It would appear that there has been some progress, we will have to see in the next couple of days.

The size of my defs folder has reduced drastically as I have received an Auto VPS Update 19101506.

Up from what was 19101206 but nothing for today yet.
See Reply #23 attachment of my previous defs folder state.

I also have 1910506.
Avast updated today on my Systems
Title: Re: Virus definitions
Post by: Michael529 on October 17, 2019, 10:02:23 AM

It would appear that there has been some progress, we will have to see in the next couple of days.

The size of my defs folder has reduced drastically as I have received an Auto VPS Update 19101506.

Up from what was 19101206 but nothing for today yet.
See Reply #23 attachment of my previous defs folder state.

It is progress but I'm not sure that it is helpful. At least here, streaming seems to have stopped. I have a 1910506_stream directory but nothing in it with a date stamp later than 16/10/2019 07.47 and there is no later _stream directory
Title: Re: Virus definitions
Post by: DavidR on October 17, 2019, 10:08:59 AM

It would appear that there has been some progress, we will have to see in the next couple of days.

The size of my defs folder has reduced drastically as I have received an Auto VPS Update 19101506.

Up from what was 19101206 but nothing for today yet.
See Reply #23 attachment of my previous defs folder state.

It is progress but I'm not sure that it is helpful. At least here, streaming seems to have stopped. I have a 1910506_stream directory but nothing in it with a date stamp later than 16/10/2019 07.47 and there is no later _stream directory

No it wouldn't be good if they fixed one but broke the other as essentially the streaming updates are more important.
Title: Re: Virus definitions
Post by: fvmb on October 17, 2019, 10:45:03 AM

It would appear that there has been some progress, we will have to see in the next couple of days.

The size of my defs folder has reduced drastically as I have received an Auto VPS Update 19101506.

Up from what was 19101206 but nothing for today yet.
See Reply #23 attachment of my previous defs folder state.
It is progress but I'm not sure that it is helpful. At least here, streaming seems to have stopped. I have a 1910506_stream directory but nothing in it with a date stamp later than 16/10/2019 07.47 and there is no later _stream directory

No it wouldn't be good if they fixed one but broke the other as essentially the streaming updates are more important.

Hey guys,

It seems on my side, the stream updates already runned today but they are on the wrong bin as you can check they are on day 15.
My system updated yesterday but only by manual download update, so i can´t yet really say that is fixed, i will be checking and reporting ;)

Regards,
Title: Re: Virus definitions
Post by: Asyn on October 17, 2019, 10:54:41 AM
It seems on my side, the stream updates already runned today but they are on the wrong bin as you can check they are on day 15.
Confirmed, same here.
Title: Re: Virus definitions
Post by: claudiubotezatu on October 17, 2019, 11:10:11 AM
Still on 191009-4    with stream updates in 19101506_stream
Title: Re: Virus definitions
Post by: Michael529 on October 17, 2019, 11:32:44 AM
It seems on my side, the stream updates already runned today but they are on the wrong bin as you can check they are on day 15.
Confirmed, same here.
After a re-start/re-boot (Windows 10) and a check for updates I'm now getting streaming updates into 19101506_stream with several now with a 17/10 timestamp.
Title: Re: Virus definitions
Post by: DavidR on October 17, 2019, 01:14:57 PM
It seems on my side, the stream updates already runned today but they are on the wrong bin as you can check they are on day 15.
Confirmed, same here.

I don't think they are in the wrong bin as such. 

Whilst the date of receipt may well be today's date "17 October 2019, 12:03:17" the file name is still related to 19191506_stream - pkg1910150600000399.bin.

Title: Re: Virus definitions
Post by: conrad1961 on October 17, 2019, 01:33:54 PM
Defs updated to 16 October 2019  09:44 (ver. 191015-6).
Streaming is into 191015 with loads of 17 Oct entries.

The one thing I will take issue with is the release time of the Definition update of 09.44 (presumably my local time) as even as late as 17.00 yesterday the manual check to update definitions was still stating 19101206 was the latest version.

DavidR - in the past I have had def stream folders for each day even if the def number was older eg Definition was 19100502 I would still get folders for 19100500/02/04... with 191006000/02/04... etc until the Definition was updated to 191007xx . The current situation is the first time for me that the streaming is put into one folder.
Title: Re: Virus definitions
Post by: DavidR on October 17, 2019, 01:49:42 PM
<snip>
DavidR - in the past I have had def stream folders for each day even if the def number was older eg Definition was 19100502 I would still get folders for 19100500/02/04... with 191006000/02/04... etc until the Definition was updated to 191007xx . The current situation is the first time for me that the streaming is put into one folder.

Streaming updates have always been placed in the folder that they are related to (at least that is my experience), that of the last VPS version ini the defs folder.  So it isn't that they are being put in the one folder (when there is only one), but that of the latest stream 19191506_stream until there is a later stream subfolder,

Regardless of the date time of the delivery when you look at the start of the individual file names to see what VPS Stream it is associated with.  See my previous attached images.

The problem as such is related to the pause in actual full VPS updates, so the last stream sub-folder can get big, currently 972, see attached.
Title: Re: Virus definitions
Post by: conrad1961 on October 17, 2019, 02:57:11 PM
DavidR - I get what you are saying but shouldn't there still be a sequence of  stream subfolders like that shown in your post #23 - all things being equal?

Another annoying thing is with the subfolder getting so large the streaming refs are hard to spot - at the bottom of a long list is pkg.....399bin  but the latest ones are pkg......3e0.bin   the 3 is fixed but the sequence goes last digit 0-9 then changes to a-f then the e will change to f .  There are now 993 items in the sub folder.
Title: Re: Virus definitions
Post by: max_headroom on October 17, 2019, 04:31:39 PM
My October 15th update (top) and  todays -


(https://i.postimg.cc/D0HFpz7P/aaaaa.jpg)


(https://i.postimg.cc/FsBqzPsq/aaaaaaaaaa.jpg)


Title: Re: Virus definitions
Post by: =SKY= on October 17, 2019, 05:48:18 PM
VPS on Android now 191015-06! :-*

Windows with no changes... :'(

LG Sky
Title: Re: Virus definitions
Post by: =Snake= on October 17, 2019, 07:01:57 PM
VPS on Android now 191015-06! :-*

Windows with no changes... :'(

LG Sky

Sorry, but I can't confirm, for Windows shows same standing (191015-06!

=Snake=
Title: Re: Virus definitions
Post by: DavidR on October 17, 2019, 07:10:19 PM
DavidR - I get what you are saying but shouldn't there still be a sequence of  stream subfolders like that shown in your post #23 - all things being equal?

No not really, as the image in Reply #23 the last released VPS was 19011206. Once a new VPS (19011506) was somehow released.  The Avast housekeeping (should have) cleaned up all previous stream updates as they would automatically be included in the new 19011506 VPS release. 

Now we would start to see new 19011506_stream sub-folder for the new streaming updates as the date changes you could well see a new 190116(or 17)06_stream sub-folder/s created (as in the image in Reply #32).  Currently this isn't a usual situation, so no one can say with certainty exactly how the defs and stream update sub-folders will be structured (until we are also getting regular regular VPS Updates).

Another annoying thing is with the subfolder getting so large the streaming refs are hard to spot - at the bottom of a long list is pkg.....399bin  but the latest ones are pkg......3e0.bin   the 3 is fixed but the sequence goes last digit 0-9 then changes to a-f then the e will change to f .  There are now 993 items in the sub folder.

Unfortunately the naming convention isn't strictly numeric (as I'm guessing here), as file naming conventions would normally be of a certain size, so just using numeric would stretch or break a limited file name convention.  Currently my last check shows there are now 1070 objects in that stream sub-folder.

If you want to check easily, create a shortcut desktop icon to the defs folder and change the order they are displayed to Date Modified.
Title: Re: Virus definitions
Post by: DavidR on October 17, 2019, 07:10:57 PM
VPS on Android now 191015-06! :-*

Windows with no changes... :'(

LG Sky

Sorry, but I can't confirm, for Windows shows same standing (191015-06!

=Snake=

No change here either, despite doing a manual update check.
Title: Re: Virus definitions
Post by: bob3160 on October 17, 2019, 10:17:56 PM
VPS on Android now 191015-06! :-*

Windows with no changes... :'(

LG Sky

Sorry, but I can't confirm, for Windows shows same standing (191015-06!

=Snake=

No change here either, despite doing a manual update check.
It's the VPS updates that are broken. Streaming updates are still working.
Avast is working on it but no new information has been released as to when it will be fixed.
Title: Re: Virus definitions
Post by: sarah2000 on October 18, 2019, 01:12:26 AM
Hey Avast team,

We certainly need you guys to solve this issue. It's frustrating!
Title: Re: Virus definitions
Post by: bob3160 on October 18, 2019, 02:10:21 AM
Hey Avast team,

We certainly need you guys to solve this issue. It's frustrating!
You are fully protected. VPS updates consolidate the streaming updates and you are receiving streaming updates as long as your system is on-line.
I'm sure Avast is working to solve the problem.
Title: Re: Virus definitions
Post by: Asyn on October 18, 2019, 10:26:20 AM
Hi guys, I'm getting new stream folders again. (Screenshot)
Title: Re: Virus definitions
Post by: Michael529 on October 18, 2019, 10:47:56 AM
Hi guys, I'm getting new stream folders again. (Screenshot)

...and here. But the latest virus definition is still 191015-6 (as shown in your screenshot) so things may be improving but it is not possible to say whether they are yet back to normal.
Title: Re: Virus definitions
Post by: Asyn on October 18, 2019, 10:56:31 AM
Hi guys, I'm getting new stream folders again. (Screenshot)
...and here. But the latest virus definition is still 191015-6 (as shown in your screenshot) so things may be improving but it is not possible to say whether they are yet back to normal.
Certainly not back to normal yet, that would mean several VPS-updates a day. But let's hope it's a good sign... ;)
Title: Re: Virus definitions
Post by: conrad1961 on October 18, 2019, 01:12:57 PM
I too am getting the new stream sub folders with 191015-6 as the latest definition so things are moving forward.

I am on the free product but am surprised at the number of issues that have occurred in the last six months or so , prior to that I had no problems with things at all.
Title: Re: Virus definitions
Post by: Michael529 on October 18, 2019, 03:21:47 PM
Still much as this morning. Latest virus definition 191015-6 and streaming going into 1910186_stream. So probably still not working properly.

It would be nice to get a report from Avast before the weekend on progress and when everything should be back-to-normal.
Title: Re: Virus definitions
Post by: schmidthouse on October 18, 2019, 04:35:38 PM
Still much as this morning. Latest virus definition 191015-6 and streaming going into 1910186_stream. So probably still not working properly.

It would be nice to get a report from Avast before the weekend on progress and when everything should be back-to-normal.

+1  Agreed
Title: Re: Virus definitions
Post by: claudiubotezatu on October 18, 2019, 10:40:03 PM
So, in the spirit of fairness , how difficult would be for an Avast! employee to post here what happened,  how are they going to solve the issue and the time frame for the solution....

Pretending that nothing happened and maintaining silence is not an answer...
Title: Re: Virus definitions
Post by: DavidR on October 18, 2019, 11:00:07 PM
So, in the spirit of fairness , how difficult would be for an Avast! employee to post here what happened,  how are they going to solve the issue and the time frame for the solution....

Pretending that nothing happened and maintaining silence is not an answer...

No one is pretending that nothing is happening or maintaining a silence.

Did you read all of this topic, I think not, Reply #12, 3 days ago.
Hi,

We are aware of the issue and it is being worked on.
Please note that streaming updates are working though and you are protected.
Title: Re: Virus definitions
Post by: claudiubotezatu on October 19, 2019, 03:14:57 AM
"Reply #12, 3 days ago."


Well, that's my point: THREE DAYS AGO !!!!!
Title: Re: Virus definitions
Post by: bob3160 on October 19, 2019, 03:35:07 AM
"Reply #12, 3 days ago."


Well, that's my point: THREE DAYS AGO !!!!!
It's not like I you aren't protected
Title: Re: Virus definitions
Post by: claudiubotezatu on October 19, 2019, 03:51:23 AM
 It's not like I you aren't protected
[/quote]

So, why bother with VPS updates if we are protected by streaming updates???
Let's eliminate VPS updates all together...
Title: Re: Virus definitions
Post by: Asyn on October 19, 2019, 05:02:23 AM
Hi guys, latest VPS update here is 191018-6.
Title: Re: Virus definitions
Post by: Be Secure on October 19, 2019, 06:48:50 AM
Hi guys, latest VPS update here is 191018-6.
Same here,but had to restart the avast service to be able to see the 191018-6.So not fixed yet.
Title: Re: Virus definitions
Post by: demetry842 on October 19, 2019, 07:32:55 AM
Hi guys, latest VPS update here is 191018-6.

Yep. Same here. It was automatically (at least in my case):

- 191012-6 (from 12.10.19)
- 191015-6 (from 16.10.19)
- 191018-6 (from 18.10.19)

But still... it would be nice - to see the current state, of the "stream update", in Avast menu. Not only in the folder.
Title: Re: Virus definitions
Post by: DavidR on October 19, 2019, 10:26:03 AM
Hi guys, latest VPS update here is 191018-6.
Same here,but had to restart the avast service to be able to see the 191018-6.So not fixed yet.

Didn't have to do anything, it was there shortly after I checked my system, but according to the date stamp for the folder it arrives last night at 21:58 UK local time.  And I have had more stream updates this morning.

What I also noticed is the update to the aswdefs.ini file at the same time last night as VPS 19101806.

Also, I noticed the C:\Program Files\AVAST Software\Avast\setup\servers.def file was updated this morning at 9am UK local time.  This may well be more important.
Title: Re: Virus definitions
Post by: Be Secure on October 19, 2019, 01:00:47 PM
Thanks @DavidR :)
Any official reply from avast would be welcome regarding this.
Title: Re: Virus definitions
Post by: max_headroom on October 19, 2019, 01:58:26 PM
A few minutes ago -



(https://i.postimg.cc/x1bpX92n/aaaaa.jpg)
Title: Re: Virus definitions
Post by: claudiubotezatu on October 19, 2019, 02:24:03 PM
Mine is still at 191009-4 , but streaming updates OK
Title: Re: Virus definitions
Post by: Asyn on October 19, 2019, 04:49:05 PM
Mine is still at 191009-4 , but streaming updates OK
Legacy versions will get fixed later on.
Title: Re: Virus definitions
Post by: DavidR on October 19, 2019, 06:17:44 PM
Mine is still at 191009-4 , but streaming updates OK
Legacy versions will get fixed later on.

I'm not entirely sure about that, whilst Avast Free 7.0.1474 is bloody old, I think this problem is not just a version specific issue.  Why the 'claudiubotezatu' is refusing the update to 9.0.1506 is somewhat strange, it wouldn't be offered if it weren't compatible with his OS.

Given what I said in Reply #70 other I believe other files might need to be updated (aswdefs.ini and servers.def):
Quote from: DavidR
What I also noticed is the update to the aswdefs.ini file at the same time last night as VPS 19101806.

Also, I noticed the C:\Program Files\AVAST Software\Avast\setup\servers.def file was updated this morning at 9am UK local time.  This may well be more important.

I guess this might need to be done as either a micro update or through the Engine and Virus definitions update.  That would almost certainly entail a delay as the hundreds of millions of current versions are updated.

That said my XP Pro system has had these files updated and that has Avast Free version 18.5.2342. EDIT typo.
Title: Re: Virus definitions
Post by: Asyn on October 19, 2019, 06:37:15 PM
That said my XP Pro system has had these files updated and that has Avast Free version 8.5.2342.
Hi Dave, guess you mean V18.5, I wouldn't call this a legacy version (yet). ;)
Title: Re: Virus definitions
Post by: claudiubotezatu on October 19, 2019, 06:52:46 PM

" Avast Free 7.0.1474 is bloody old"

Avast 7.0.1474 it is known to be the best version ever , offered by Avast so far. (see various forums)

Title: Re: Virus definitions
Post by: DavidR on October 19, 2019, 06:56:19 PM
That said my XP Pro system has had these files updated and that has Avast Free version 8.5.2342.
Hi Dave, guess you mean V18.5, I wouldn't call this a legacy version (yet). ;)

Yes my dodgy typing strikes again, spell checker is no good for numeric values :)
Title: Re: Virus definitions
Post by: max_headroom on October 20, 2019, 12:24:19 PM
Still stuck at -

(https://i.postimg.cc/x1bpX92n/aaaaa.jpg)
Title: Re: Virus definitions
Post by: conrad1961 on October 20, 2019, 12:55:27 PM
Having just turned on my laptop for the first time this weekend that is what I'm seeing. However the delay in the definition for me is not unusual as this has often been the case in the past - the norm was for the defs update to occur at 07.00 ish on a Monday.

The folders I have are 19101206  17/10/2019 12.09  , 19101806 20/10/19 11.33  and 19101806_stream 18/1019 18.53.  Have just got the 19101900/02 streams.
Title: Re: Virus definitions
Post by: =Snake= on October 20, 2019, 01:29:18 PM
Have just got the 19101900/02 streams.
That was the last one I got yesterday afternoon on my 3 OS (XP, W7 + W10).
Title: Re: Virus definitions
Post by: max_headroom on October 20, 2019, 01:43:06 PM
Could someone explain how you get to the folder below as shown on page one, thanks.



(https://forum.avast.com/index.php?action=dlattach;topic=229974.0;attach=209717;image)
Title: Re: Virus definitions
Post by: bob3160 on October 20, 2019, 02:30:28 PM
C:\Program Files\AVAST Software\Avast\defs
Title: Re: Virus definitions
Post by: max_headroom on October 20, 2019, 02:49:05 PM
Thanks.


(https://i.postimg.cc/tChCzwPy/aaa.jpg)
Title: Re: Virus definitions
Post by: joes89109 on October 21, 2019, 05:24:26 AM
Hello from Nevada,

Probably a unique situation; I have an old Dell desktop and HP laptop on which I multi-boot Windows XP and Linux.

I continue to use Windows XP for 2 reasons; the systems lack hardware resources required to go to higher levels, and primarily because Windows XP can drive seven of my label, laser, and multifunction printers which Linux cannot.

In any event; the Avast level remained at 6.0.1367 which always performed perfectly, but as of October 9th definitions updated to 191009-4 and the program continues to automatically check for updates with this considered to be the latest level.

The full 214 MB database for versions 5 to 8 was downloaded as vpsupd.exe but running it also returned "VPS database is already up to date" and I noticed others in the forum had similar problems.

I realize that support for Windows XP ended long ago so I surely would not expect programmers waste time resolving this situation, but I write to inquire if there is any benefit to Avast running in this condition or the program should be removed.

With many thanks -

Joe
Title: Re: Virus definitions
Post by: Michael529 on October 21, 2019, 09:05:11 AM
Renewing the request for a statement from Avast, particularly on how long problems are expected to continue.
Title: Re: Virus definitions
Post by: claudiubotezatu on October 21, 2019, 09:55:19 AM
"but as of October 9th definitions updated to 191009-4 "

same here for Avast 7, buy streaming updates working fine.
Title: Re: Virus definitions
Post by: =SKY= on October 21, 2019, 10:32:42 AM
"but as of October 9th definitions updated to 191009-4 "

same here for Avast 7, buy streaming updates working fine.

Same here for Avast 8 (8.0.1497)!

LG Sky
Title: Re: Virus definitions
Post by: NON on October 21, 2019, 11:28:03 AM
Seems like VPS5 (for Avast 5 to 8) is still not updated.
Title: Re: Virus definitions
Post by: conrad1961 on October 21, 2019, 01:26:17 PM
Still on 191018-6 and streaming now 19102102 .

Given how it appears that so long as you receive the streams you are protected then , as has been mooted earlier , the definitions data is "irrelevant" so perhaps the settings update page should refer to the latest streaming update.
Title: Re: Virus definitions
Post by: bob3160 on October 21, 2019, 02:14:21 PM
Still on 191018-6 and streaming now 19102102 .

Given how it appears that so long as you receive the streams you are protected then , as has been mooted earlier , the definitions data is "irrelevant" so perhaps the settings update page should refer to the latest streaming update.
VPS updates consolidate the streaming updates.
Title: Re: Virus definitions
Post by: czarkaisar on October 21, 2019, 02:51:51 PM
Don't get me wrong, just one question though:
If streaming updates are protecting us, then why bother with VPS updates?
Title: Re: Virus definitions
Post by: bob3160 on October 21, 2019, 02:53:46 PM
Don't get me wrong, just one question though:
If streaming updates are protecting us, then why bother with VPS updates?
I just gave that answer. Consolidation
Streaming updates happen every 6 min. Without consolidation, there would be a heck of a mess on your system
from all of those updates.
Title: Re: Virus definitions
Post by: Pondus on October 21, 2019, 05:36:08 PM
Don't get me wrong, just one question though:
If streaming updates are protecting us, then why bother with VPS updates?
VPS can also containe minor bug fixes / engine updates


Title: Re: Virus definitions
Post by: Michael529 on October 21, 2019, 06:51:50 PM
My system now reports definitions 191021-2. Is the problem over? Could Avast tell us please?
Title: Re: Virus definitions
Post by: schmidthouse on October 21, 2019, 06:57:19 PM
My system now reports definitions 191021-2. Is the problem over? Could Avast tell us please?

My virus defs are also showing 191021-2.
Not sure about any problem, as Streaming updates are working and I'm not concerned.
If users were at 'real risk' Avast would respond accordingly. Any problem that may exixt with Virus defs is being worked on by Avast.
Title: Re: Virus definitions
Post by: DavidR on October 21, 2019, 07:30:45 PM
My system now reports definitions 191021-2. Is the problem over? Could Avast tell us please?

I think the answer would be in the regularity of the VPS updates, in the past there have generally been two per day, though that isn't a hard and fast rule.
Title: Re: Virus definitions
Post by: mikeltee on October 22, 2019, 12:43:32 AM
My virus defs are also showing 191021-2.... but i have to restart my computer to display the update information when I use the "about avast" icon in the task Bar.

The information is still NOT updating automatically with the receipt of the data to my computer. The only way I am made aware of the update is to check the "defs file".

And "yes" I am aware "they are working on it"....but it does seem to be taking longer than I would have expected.....\
Title: Re: Virus definitions
Post by: DavidR on October 22, 2019, 12:58:36 AM
My virus defs are also showing 191021-2.... but i have to restart my computer to display the update information when I use the "about avast" icon in the task Bar.

The information is still NOT updating automatically with the receipt of the data to my computer. The only way I am made aware of the update is to check the "defs file".
<snip>

I haven't had to reboot either of my systems (with two different avast versions as per my signature), both are showing the VPS update and the stream update and the latest stream updates happened  a few minutes ago when I opened both system (both were in standby/sleep).
Title: Re: Virus definitions
Post by: mikeltee on October 22, 2019, 01:48:20 AM
Beats me DavidR....It's going to be interesting to see what happens tomorrow morning. I am located in the Land of Oz, and have two computers in different rooms.... both units have the same problem.... the "About Avast" thingy does NOT update automatically.... but will show the updated data on a computer restart.

Surely it can't be a "location" problem, ie, Australia. I would be interested to hear from any other Aussie who may be online.....\\
Title: Re: Virus definitions
Post by: claudiubotezatu on October 22, 2019, 02:15:36 AM
I am still on Avast! v 7   with 191009-4
stream updates working fine.

I will wait till next week, if continues , good bye Avast! ,welcome MSE
Title: Re: Virus definitions
Post by: Michael529 on October 22, 2019, 08:47:33 AM
My virus defs are also showing 191021-2.... but i have to restart my computer to display the update information when I use the "about avast" icon in the task Bar.

The information is still NOT updating automatically with the receipt of the data to my computer. The only way I am made aware of the update is to check the "defs file".

And "yes" I am aware "they are working on it"....but it does seem to be taking longer than I would have expected.....\

I think that this is a different, known bug with the GUI. "About" doesn't always show up-to-date information but "settings" > "update" will show the information correctly.
Title: Re: Virus definitions
Post by: mchain on October 22, 2019, 08:49:05 AM
Beats me DavidR....It's going to be interesting to see what happens tomorrow morning. I am located in the Land of Oz, and have two computers in different rooms.... both units have the same problem.... the "About Avast" thingy does NOT update automatically.... but will show the updated data on a computer restart.

Surely it can't be a "location" problem, ie, Australia. I would be interested to hear from any other Aussie who may be online.....\\
See attached below:
Easy to create a shortcut to avast vps streaming update folder:
Easy enough to check and follow updates as they occur throughout the day using the new shortcut.

As for the About page requiring a system reboot to update, that wasn't the case until recently.  Closing and restarting the GUI cleared the old data.

Keeping old/new data points together will always result in confusion.
Title: Re: Virus definitions
Post by: Asyn on October 22, 2019, 09:25:33 AM
My virus defs are also showing 191021-2.... but i have to restart my computer to display the update information when I use the "about avast" icon in the task Bar.
The information is still NOT updating automatically with the receipt of the data to my computer. The only way I am made aware of the update is to check the "defs file".
I think that this is a different, known bug with the GUI. "About" doesn't always show up-to-date information but "settings" > "update" will show the information correctly.
Yep, that's a known bug (not related to the current VPS issue), see: https://forum.avast.com/index.php?msg=1521516
Title: Re: Virus definitions
Post by: sarah2000 on October 22, 2019, 10:19:59 AM
I uninstalled Avast from my computer soon after Avast stopped receiving virus definitions updates on October 12th 2019. I can see that the issue hasn't been solved yet.

I will just keep using the other antivirus I installed on my computer. I don't care about the Avast streaming updates, and the lack of "official communication" from the Avast team is horrible!

I hope I can use Avast again when or if this issue is solved!
Title: Re: Virus definitions
Post by: r@vast on October 22, 2019, 11:41:51 AM
Hi,
Latest VPS update is October 22, 2019
Title: Re: Virus definitions
Post by: Asyn on October 22, 2019, 11:45:38 AM
Hi,
Latest VPS update is October 22, 2019
Confirmed, same here. Seems we're back on track now. :)
Title: Re: Virus definitions
Post by: max_headroom on October 22, 2019, 12:37:37 PM
Working again.   :)


(https://i.postimg.cc/K8rHYGcp/aaa.jpg)
Title: Re: Virus definitions
Post by: Dperilli on October 22, 2019, 03:32:31 PM
"Avast VPS update for versions 5 to 8" from the https://www.avast.com/en-us/download-update page is still giving me "VPS database is already up to date"

I am still stuck at 191009-4.

Title: Re: Virus definitions
Post by: r@vast on October 22, 2019, 04:10:56 PM
"Avast VPS update for versions 5 to 8" from the https://www.avast.com/en-us/download-update page is still giving me "VPS database is already up to date"

I am still stuck at 191009-4.

Hi, I replied to your issue in this post: https://forum.avast.com/index.php?topic=230130.msg1523682#msg1523682
Title: Re: Virus definitions
Post by: batoh on October 22, 2019, 04:28:26 PM
I've 2 not SSE2 compliant computers, so i can't use any avast program up from version 7.
Auto updates and VPS updates NEITHER have been updated from 191009-4.
I'd like to know if this is a permenent issue so i cant contract another antivirus.
If not update the auto definitions or the VPS 5-8 definitions now...
Title: Re: Virus definitions
Post by: igor on October 22, 2019, 04:53:43 PM
Right now, it's not supposed to be a permanent issue.
But please note that the virus definition updates for Avast versions 5 to 8 are expected to stop by the end of this year, for good.
Title: Re: Virus definitions
Post by: Asyn on October 22, 2019, 06:35:24 PM
I've 2 not SSE2 compliant computers, so i can't use any avast program up from version 7.
Wrong, the latest version you can use would be 10.4 (https://forum.avast.com/index.php?msg=1322691).
Title: Re: Virus definitions
Post by: Bellzemos on October 22, 2019, 06:45:02 PM
Hi, is the issue with the VPS definition updates resolved now? Also, has this happened before? I've noticed it this last weekend for the first time ever with Avast. Thanx.
Title: Re: Virus definitions
Post by: Pondus on October 22, 2019, 06:48:15 PM
Quote
Also, has this happened before?
Yes ... search forum


Title: Re: Virus definitions
Post by: sandy55 on October 22, 2019, 07:15:46 PM
I have been stuck on update for half an hour.. or more. Nothing moving. suggestions?
I have not used my computer in a wk would like to use it today
Title: Re: Virus definitions
Post by: sandy55 on October 22, 2019, 07:20:38 PM
seems fixed now thanks hope it holds :)
Title: Re: Virus definitions
Post by: schmidthouse on October 22, 2019, 09:55:35 PM
I have been stuck on update for half an hour.. or more. Nothing moving. suggestions?
I have not used my computer in a wk would like to use it today.

Whenever a computer is booted up after a prolonged time of non-use (week, month etc) the system will attempt to update all software that's installed if needed. (Anti Virus included)
This possible high energy update state can cause "slow functioning" of the OS, as well as any update process that has been initiated
Solution> Patience. :)
Title: Re: Virus definitions
Post by: Be Secure on October 23, 2019, 08:31:54 AM
Automatically updated to ver.191022-2 :) but on about it is still "191018-6" :( had to restart the system.

So partly fixed... :-\
Title: Re: Virus definitions
Post by: DavidR on October 23, 2019, 10:08:58 AM
Automatically updated to ver.191022-2 :) but on about it is still "191018-6" :( had to restart the system.

So partly fixed... :-\

Well I think that is an entirely different bug, not directly related to Virus Definitions (of this topic) and the UI reporting which version you have. 

In About Avast mine shows an even earlier version, 191012-6, Menu > Settings > Update, 191022-2 (correct) and defs 19102202.  This bug predates the VPS Issue.
Title: Re: Virus definitions
Post by: Asyn on October 23, 2019, 10:50:33 AM
Automatically updated to ver.191022-2 :) but on about it is still "191018-6" :( had to restart the system.

So partly fixed... :-\
Well I think that is an entirely different bug, not directly related to Virus Definitions (of this topic) and the UI reporting which version you have. 

In About Avast mine shows an even earlier version, 191012-6, Menu > Settings > Update, 191022-2 (correct) and defs 19102202.  This bug predates the VPS Issue.
Confirmed, see Reply #104.
Title: Re: Virus definitions
Post by: max_headroom on October 23, 2019, 12:22:20 PM

Stuck again.


(https://i.postimg.cc/K8rHYGcp/aaa.jpg)
Title: Re: Virus definitions
Post by: max_headroom on October 23, 2019, 12:30:11 PM
I have been stuck on update for half an hour.. or more. Nothing moving. suggestions?
I have not used my computer in a wk would like to use it today

If i right click on the Avast icon in the system tray and then use the update option in the pop up i get this (pic 1 below) the small circle keeps going round and the update page doesn't appear.


(https://i.postimg.cc/XvJm8kr0/1.jpg)



To get round this open Avast and try - Menu - settings - update.



(https://i.postimg.cc/9M9T5sDt/2.jpg)
Title: Re: Virus definitions
Post by: Asyn on October 23, 2019, 12:44:35 PM
INFO: Following the attack attempt on our network which we communicated on October 21, we thoroughly scrutinized all releases which led to the suspension of VPS updates for all Avast products versions 9.x - 19.x for four days, which was an important precautionary measure to analyze them for any modified code. This is the reason for the delay in the delivery of VPS updates last week. We have since confirmed that the VPS updates are secure. As a second additional step, we implemented a process whereby product updates, including VPS updates, are thoroughly checked and updated every few days, instead on a daily basis. We are working hard on returning to our regular process of issuing daily VPS updates.

For Avast users who are currently still using an Avast version 8.x, the VPS updates are on hold and undergoing rigorous inspection. We are working hard to resolve this as soon as possible.

Despite these delays, we are confident to say that all of our users are protected. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates that are being released continuously between the aggregate VPS updates run every 3-5 minutes to deliver virus definition data, and ensure that our business and consumer users remains fully protected at all times.
Title: Re: Virus definitions
Post by: max_headroom on October 23, 2019, 12:59:45 PM
Thanks for letting us know Asyn.


(https://i.postimg.cc/WbLS9L9n/aaa.jpg)
Title: Re: Virus definitions
Post by: NON on October 23, 2019, 01:10:21 PM
INFO: Following the attack attempt on our network which we communicated on October 21, we thoroughly scrutinized all releases which led to the suspension of VPS updates for all Avast products versions 9.x - 19.x for four days, which was an important precautionary measure to analyze them for any modified code. This is the reason for the delay in the delivery of VPS updates last week. We have since confirmed that the VPS updates are secure. As a second additional step, we implemented a process whereby product updates, including VPS updates, are thoroughly checked and updated every few days, instead on a daily basis. We are working hard on returning to our regular process of issuing daily VPS updates.

For Avast users who are currently still using an Avast version 8.x, the VPS updates are on hold and undergoing rigorous inspection. We are working hard to resolve this as soon as possible.

Despite these delays, we are confident to say that all of our users are protected. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates that are being released continuously between the aggregate VPS updates run every 3-5 minutes to deliver virus definition data, and ensure that our business and consumer users remains fully protected at all times.

Wow. :o

For anyone interested, these are from business sections:
https://status.cloudcare.avg.com/incidents/jsdnf7m2pn7n

And mentioned Oct 21 communication is this:
https://blog.avast.com/ccleaner-fights-off-cyberespionage-attempt-abiss
Title: Re: Virus definitions
Post by: conrad1961 on October 23, 2019, 01:41:41 PM
INFO: Following the attack attempt on our network which we communicated on October 21, we thoroughly scrutinized all releases which led to the suspension of VPS updates for all Avast products versions 9.x - 19.x for four days, which was an important precautionary measure to analyze them for any modified code. This is the reason for the delay in the delivery of VPS updates last week. We have since confirmed that the VPS updates are secure. As a second additional step, we implemented a process whereby product updates, including VPS updates, are thoroughly checked and updated every few days, instead on a daily basis. We are working hard on returning to our regular process of issuing daily VPS updates.

For Avast users who are currently still using an Avast version 8.x, the VPS updates are on hold and undergoing rigorous inspection. We are working hard to resolve this as soon as possible.

Despite these delays, we are confident to say that all of our users are protected. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates that are being released continuously between the aggregate VPS updates run every 3-5 minutes to deliver virus definition data, and ensure that our business and consumer users remains fully protected at all times.


Well looking at this thread not sure how it was communicated as it is obvious the posters, including me, knew nothing until Asyn posted. Given the nature this should really have been posted on this forum when it was issued.
Title: Re: Virus definitions
Post by: bob3160 on October 23, 2019, 03:48:47 PM
INFO: Following the attack attempt on our network which we communicated on October 21, we thoroughly scrutinized all releases which led to the suspension of VPS updates for all Avast products versions 9.x - 19.x for four days, which was an important precautionary measure to analyze them for any modified code. This is the reason for the delay in the delivery of VPS updates last week. We have since confirmed that the VPS updates are secure. As a second additional step, we implemented a process whereby product updates, including VPS updates, are thoroughly checked and updated every few days, instead on a daily basis. We are working hard on returning to our regular process of issuing daily VPS updates.

For Avast users who are currently still using an Avast version 8.x, the VPS updates are on hold and undergoing rigorous inspection. We are working hard to resolve this as soon as possible.

Despite these delays, we are confident to say that all of our users are protected. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates that are being released continuously between the aggregate VPS updates run every 3-5 minutes to deliver virus definition data, and ensure that our business and consumer users remains fully protected at all times.

Wow. :o

For anyone interested, these are from business sections:
https://status.cloudcare.avg.com/incidents/jsdnf7m2pn7n (https://status.cloudcare.avg.com/incidents/jsdnf7m2pn7n)

And mentioned Oct 21 communication is this:
https://blog.avast.com/ccleaner-fights-off-cyberespionage-attempt-abiss (https://blog.avast.com/ccleaner-fights-off-cyberespionage-attempt-abiss)
Also posted on this forum here.
https://forum.avast.com/index.php?topic=66267.msg1523528#msg1523528
Title: Re: Virus definitions
Post by: DavidR on October 23, 2019, 04:23:30 PM
INFO: Following the attack attempt on our network which we communicated on October 21, we thoroughly scrutinized all releases which led to the suspension of VPS updates for all Avast products versions 9.x - 19.x for four days, which was an important precautionary measure to analyze them for any modified code. This is the reason for the delay in the delivery of VPS updates last week. We have since confirmed that the VPS updates are secure. As a second additional step, we implemented a process whereby product updates, including VPS updates, are thoroughly checked and updated every few days, instead on a daily basis. We are working hard on returning to our regular process of issuing daily VPS updates.

For Avast users who are currently still using an Avast version 8.x, the VPS updates are on hold and undergoing rigorous inspection. We are working hard to resolve this as soon as possible.

Despite these delays, we are confident to say that all of our users are protected. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates that are being released continuously between the aggregate VPS updates run every 3-5 minutes to deliver virus definition data, and ensure that our business and consumer users remains fully protected at all times.


Well looking at this thread not sure how it was communicated as it is obvious the posters, including me, knew nothing until Asyn posted. Given the nature this should really have been posted on this forum when it was issued.

I think (I know thinking is dangerous) whilst investigations were on-going, giving this kind of detail would (surely) tip your hand to the attacker that you were onto it and investigating it/them with a view to catching/prosecuting the perpetrator/s.
Title: Re: Virus definitions
Post by: Infratech Solutions on October 23, 2019, 04:36:54 PM
VPS for Avast Business version 8.x has been released, and will follow the same update cycle as versions 9.x - 19.7. We are still working hard on returning to our regular process of issuing daily VPS updates.
Title: Re: Virus definitions
Post by: Dperilli on October 23, 2019, 06:03:00 PM
VPS for Avast Business version 8.x has been released, and will follow the same update cycle as versions 9.x - 19.7. We are still working hard on returning to our regular process of issuing daily VPS updates.

Got a "Database updated from 191009-04 to 191012-08" using the "Avast VPS update for versions 5 to 8" from the https://www.avast.com/en-us/download-update page
Title: Re: Virus definitions
Post by: conrad1961 on October 23, 2019, 07:42:53 PM
INFO: Following the attack attempt on our network which we communicated on October 21, we thoroughly scrutinized all releases which led to the suspension of VPS updates for all Avast products versions 9.x - 19.x for four days, which was an important precautionary measure to analyze them for any modified code. This is the reason for the delay in the delivery of VPS updates last week. We have since confirmed that the VPS updates are secure. As a second additional step, we implemented a process whereby product updates, including VPS updates, are thoroughly checked and updated every few days, instead on a daily basis. We are working hard on returning to our regular process of issuing daily VPS updates.

For Avast users who are currently still using an Avast version 8.x, the VPS updates are on hold and undergoing rigorous inspection. We are working hard to resolve this as soon as possible.

Despite these delays, we are confident to say that all of our users are protected. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates that are being released continuously between the aggregate VPS updates run every 3-5 minutes to deliver virus definition data, and ensure that our business and consumer users remains fully protected at all times.


Well looking at this thread not sure how it was communicated as it is obvious the posters, including me, knew nothing until Asyn posted. Given the nature this should really have been posted on this forum when it was issued.

I think (I know thinking is dangerous) whilst investigations were on-going, giving this kind of detail would (surely) tip your hand to the attacker that you were onto it and investigating it/them with a view to catching/prosecuting the perpetrator/s.

I was having a whinge about the fact that Avast had communicated about the attempt on the 21st yet we knew nothing until today and only after Asyn's post. There should be some facility on a user forum like this to clearly post such information once issued.
Title: Re: Virus definitions
Post by: bob3160 on October 23, 2019, 08:49:39 PM
INFO: Following the attack attempt on our network which we communicated on October 21, we thoroughly scrutinized all releases which led to the suspension of VPS updates for all Avast products versions 9.x - 19.x for four days, which was an important precautionary measure to analyze them for any modified code. This is the reason for the delay in the delivery of VPS updates last week. We have since confirmed that the VPS updates are secure. As a second additional step, we implemented a process whereby product updates, including VPS updates, are thoroughly checked and updated every few days, instead on a daily basis. We are working hard on returning to our regular process of issuing daily VPS updates.

For Avast users who are currently still using an Avast version 8.x, the VPS updates are on hold and undergoing rigorous inspection. We are working hard to resolve this as soon as possible.

Despite these delays, we are confident to say that all of our users are protected. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates that are being released continuously between the aggregate VPS updates run every 3-5 minutes to deliver virus definition data, and ensure that our business and consumer users remains fully protected at all times.


Well looking at this thread not sure how it was communicated as it is obvious the posters, including me, knew nothing until Asyn posted. Given the nature this should really have been posted on this forum when it was issued.

I think (I know thinking is dangerous) whilst investigations were on-going, giving this kind of detail would (surely) tip your hand to the attacker that you were onto it and investigating it/them with a view to catching/prosecuting the perpetrator/s.

I was having a whinge about the fact that Avast had communicated about the attempt on the 21st yet we knew nothing until today and only after Asyn's post. There should be some facility on a user forum like this to clearly post such information once issued.
It is posted on the forum and in the Avast blog
Forum -> https://forum.avast.com/index.php?topic=66267.msg1523528#msg1523528
Blog -> https://blog.avast.com/ccleaner-fights-off-cyberespionage-attempt-abiss
Title: Re: Virus definitions
Post by: Be Secure on October 24, 2019, 05:46:05 AM
Automatically updated to ver.191022-2 :) but on about it is still "191018-6" :( had to restart the system.

So partly fixed... :-\

Well I think that is an entirely different bug, not directly related to Virus Definitions (of this topic) and the UI reporting which version you have. 

In About Avast mine shows an even earlier version, 191012-6, Menu > Settings > Update, 191022-2 (correct) and defs 19102202.  This bug predates the VPS Issue.
Thanks
Title: Re: Virus definitions
Post by: DavidR on October 24, 2019, 10:04:58 AM
Automatically updated to ver.191022-2 :) but on about it is still "191018-6" :( had to restart the system.

So partly fixed... :-\

Well I think that is an entirely different bug, not directly related to Virus Definitions (of this topic) and the UI reporting which version you have. 

In About Avast mine shows an even earlier version, 191012-6, Menu > Settings > Update, 191022-2 (correct) and defs 19102202.  This bug predates the VPS Issue.
Thanks

You're welcome.
Title: Re: Virus definitions
Post by: max_headroom on October 24, 2019, 04:50:36 PM
VPS now showing - Release date was 23 October 2019 08:30 (ver. 191023-2)


(https://i.postimg.cc/MXJ2gg0n/aaaa.jpg)
Title: Re: Virus definitions
Post by: Antioch on October 24, 2019, 06:01:11 PM
Hi All
Mine is showing the same as recent post by Max - latest is 19102404 24.10.19 @ 16.53.
There 3 other entries for today and one for 23.10.19

Antioch
Title: Re: Virus definitions
Post by: bob3160 on October 24, 2019, 07:01:44 PM
VPS is working as it should. Is there any reason for these posts?
Title: Re: Virus definitions
Post by: max_headroom on October 24, 2019, 07:27:39 PM
Quote
VPS is working as it should. Is there any reason for these posts?


Is this the new should or the old should, i ask as prior to the recent problems i used to updater every day and every day it would show the current day not the day before as shown in todays update below (see below)


(https://i.postimg.cc/tCynmnxD/ddddddd.jpg)
Title: Re: Virus definitions
Post by: schmidthouse on October 24, 2019, 08:10:30 PM
VPS is working as it should. Is there any reason for these posts?

Well personally I'm not so sure, as this is what my latest Beta shows
Title: Re: Virus definitions
Post by: DavidR on October 24, 2019, 08:33:41 PM
VPS is working as it should. Is there any reason for these posts?

Well personally I'm not so sure, as this is what my latest Beta shows

But does that match what your defs folder is showing ?
If so I would say you are good.  Release dates are somewhat difficult to pin down as they are reported as local times.

Mine shows 19192302 as the latest VPS and this is the same in About Avast, Menu > Update and the defs folder. 

However I'm not running the beta build, so I don't know if that is where your difference lies, in a UI bug reporting the incorrect version.
Title: Re: Virus definitions
Post by: schmidthouse on October 24, 2019, 08:43:56 PM
VPS is working as it should. Is there any reason for these posts?

Well personally I'm not so sure, as this is what my latest Beta shows

But does that match what your defs folder is showing ?
If so I would say you are good.  Release dates are somewhat difficult to pin down as they are reported as local times.

Mine shows 19192302 as the latest VPS and this is the same in About Avast, Menu > Update and the defs folder. 

However I'm not running the beta build, so I don't know if that is where your difference lies, in a UI bug reporting the incorrect version.

I'm not totally sure what exactly the status is between UI and corresponding Folders at the moment.
However I'm getting frustrated at having to constantly verify def base.
Shouldn't be so confusing (for many) and Inconsistent.
IMHO this needs to be cleared up and resolved.....UI bug or not.
Title: Re: Virus definitions
Post by: DavidR on October 24, 2019, 10:17:06 PM
<snip quotes>
I'm not totally sure what exactly the status is between UI and corresponding Folders at the moment.
However I'm getting frustrated at having to constantly verify def base.
Shouldn't be so confusing (for many) and Inconsistent.
IMHO this needs to be cleared up and resolved.....UI bug or not.


Personally I spend very little time in the UI, outside of following up topics in the forums.  I tend just to check my desktop shortcut to the defs sub-folder, that essentially tells me all that I need to know.
Title: Re: Virus definitions
Post by: schmidthouse on October 24, 2019, 10:59:48 PM
<snip quotes>
I'm not totally sure what exactly the status is between UI and corresponding Folders at the moment.
However I'm getting frustrated at having to constantly verify def base.
Shouldn't be so confusing (for many) and Inconsistent.
IMHO this needs to be cleared up and resolved.....UI bug or not.


Personally I spend very little time in the UI, outside of following up topics in the forums.  I tend just to check my desktop shortcut to the defs sub-folder, that essentially tells me all that I need to know.

Yah, I get that David and makes sense.
However, having paid good money for the Premium version I'd like to see the UI do the job it's supposed to be designed to do......show relevant, reliable information pertaining to the Software function and 'up to date' data.
Title: Re: Virus definitions
Post by: =SKY= on October 24, 2019, 11:40:24 PM
Short Feedback to Version 8: still on VPS 191012-8 after automatic VPS-Update from yesterday...

...but we know, the guys are working hard for bringing it back to daily automatic VPS-Updates!!! :-*

Thanks!

LG Sky
Title: Re: Virus definitions
Post by: DavidR on October 24, 2019, 11:50:58 PM
<snip quotes>
I'm not totally sure what exactly the status is between UI and corresponding Folders at the moment.
However I'm getting frustrated at having to constantly verify def base.
Shouldn't be so confusing (for many) and Inconsistent.
IMHO this needs to be cleared up and resolved.....UI bug or not.


Personally I spend very little time in the UI, outside of following up topics in the forums.  I tend just to check my desktop shortcut to the defs sub-folder, that essentially tells me all that I need to know.

Yah, I get that David and makes sense.
However, having paid good money for the Premium version I'd like to see the UI do the job it's supposed to be designed to do......show relevant, reliable information pertaining to the Software function and 'up to date' data.

I think there are greater issues that need sorted before what they (Avast, but not Users) might consider minor cosmetic issues.
Title: Re: Virus definitions
Post by: bob3160 on October 24, 2019, 11:54:47 PM
Personally as long as I know I'm being updated, the cosmetics really don't mean a thing to me.
Security is important all other things take a back seat for me.
Title: Re: Virus definitions
Post by: schmidthouse on October 25, 2019, 12:05:58 AM
That's fine, I understand what ya all are saying but possibly you miss the relevant point, I'm not using something for free, I paid for software with the understanding it would function as designed.
From my perspective that's important.

Edit: I'm not talking about "Cosmetics" I'm talking about important, reliable data being displayed Accurately.
Title: Re: Virus definitions
Post by: sarah2000 on October 25, 2019, 12:12:46 AM
This is just stupid! I had uninstalled Avast from my computer and cell phone due to the issue with virus definitions updates (I didn't use Avast for one week), and I read that the issue with the lack of virus definitions updates was solved. I uninstalled the other antivirus that I was using, and reinstalled Avast on my computer and cell phone.

Today, October 24th 2019, I just found out that Avast is up to date on my cell phone (It was updated on October 24th 2019), but my computer is not receiving virus definitions updates again. Avast stopped receiving updates yesterday, October 23rd 2019, and today it didn't receive any updates. Is this the second round of Avast for Windows not working as it should?...Depressing!
Title: Re: Virus definitions
Post by: bob3160 on October 25, 2019, 02:09:53 AM
This is just stupid! I had uninstalled Avast from my computer and cell phone due to the issue with virus definitions updates (I didn't use Avast for one week), and I read that the issue with the lack of virus definitions updates was solved. I uninstalled the other antivirus that I was using, and reinstalled Avast on my computer and cell phone.

Today, October 24th 2019, I just found out that Avast is up to date on my cell phone (It was updated on October 24th 2019), but my computer is not receiving virus definitions updates again. Avast stopped receiving updates yesterday, October 23rd 2019, and today it didn't receive any updates. Is this the second round of Avast for Windows not working as it should?...Depressing!
Not receiving a VPS update isn't the same as not receiving updates. If you're on-line, you are receiving a streaming update approximately every 6 min.
That has never stopped. All the VPS update does is consolidate the streaming updates so you don't have hundreds of files for each date.
Protection never stopped. Only the consolidation was delayed.
Title: Re: Virus definitions
Post by: Be Secure on October 25, 2019, 01:30:17 PM
When this will be fixed? Still 191023-2 but stream is working,UI ver.1.0.415
Title: Re: Virus definitions
Post by: max_headroom on October 25, 2019, 04:03:18 PM
Personally as long as I know I'm being updated, the cosmetics really don't mean a thing to me.
Security is important all other things take a back seat for me.

But to make sure you are updated you now have to go to the update folder which isn't really a cosmetic thing and it certainly isn't  user friendly.

.
Title: Re: Virus definitions
Post by: max_headroom on October 25, 2019, 04:05:51 PM

Quote

I'm not totally sure what exactly the status is between UI and corresponding Folders at the moment.
However I'm getting frustrated at having to constantly verify def base.
Shouldn't be so confusing (for many) and Inconsistent.
IMHO this needs to be cleared up and resolved.....UI bug or not.

I couldn't agree more.
Title: Re: Virus definitions
Post by: DavidR on October 25, 2019, 04:18:40 PM
<snip quote>
But to make sure you are updated you now have to go to the update folder which isn't really a cosmetic thing and it certainly isn't  user friendly.

Just how difficult is it to create a desktop shortcut to the defs folder (seconds and your done), no more ("which isn't really a cosmetic thing and it certainly isn't  user friendly."
Title: Re: Virus definitions
Post by: max_headroom on October 25, 2019, 04:31:03 PM
<snip quote>
But to make sure you are updated you now have to go to the update folder which isn't really a cosmetic thing and it certainly isn't  user friendly.

Just how difficult is it to create a desktop shortcut to the defs folder (seconds and your done), no more ("which isn't really a cosmetic thing and it certainly isn't  user friendly."

I will ignore your  "no more" request above and again  point out having to set up a shortcut to the folder  is not user friend even though you don't see it the same way!

I made a shortcut to the folder as soon as i found its location if i asked my parents to do the same they wouldn't have a clue where to start as they are not as experienced in using a PC as you obviously are! (and that goes for most PC/laptop users of a certain age)

You are also missing the point that unless you are a member here you will have no idea there is a defs folder so will assume Avast updates are no longer working and will simply move to a different free AV and i wonder how many have already done that.

.




Title: Re: Virus definitions
Post by: DavidR on October 25, 2019, 05:25:17 PM
@ max_headroom

Obviously this is all too much for you to deal with, if these were my parents (deceased) I would certainly be spending time explaining what to do.

So I won't waste any further time (yours or mine) on it.

Many forum members are of a certain age and try to help others much younger.    One such forum member is  bob3160 who spends a lot of time either visiting seniors computer clubs around the USA or doing remote presentations for them.

Just because we are seniors, doesn't mean we have to stop learning.
Title: Re: Virus definitions
Post by: max_headroom on October 25, 2019, 05:39:15 PM
Quote
Obviously this is all too much for you to deal with, if these were my parents (deceased) I would certainly be spending time explaining what to do.

I don't know where you get  the impression its too much for me to deal with as i said above i did deal with my own and i would go to my parents and help them if they needed it but the problem here is they wouldn't  know help was available they would assume Avast updates were broken and would  switch to another AV where they worked, the defs folder is not part of the normal update process its a  means for us that do know there is a problem to make sure the defs are up to date. (peace of mind)

Quote
Just because we are seniors, doesn't mean we have to stop learning.
I never said you should  (https://mycotopia.net/public/style_emoticons/default/myco_smilies/tinfoilhat.gif)
Title: Re: Virus definitions
Post by: Pondus on October 25, 2019, 07:11:50 PM
Personally as long as I know I'm being updated, the cosmetics really don't mean a thing to me.
Security is important all other things take a back seat for me.

But to make sure you are updated you now have to go to the update folder which isn't really a cosmetic thing and it certainly isn't  user friendly.

.
Do you have to monitor avast to know? should it not give a error message if it is not updated?









Title: Re: Virus definitions
Post by: schmidthouse on October 25, 2019, 07:33:27 PM
Personally as long as I know I'm being updated, the cosmetics really don't mean a thing to me.
Security is important all other things take a back seat for me.

But to make sure you are updated you now have to go to the update folder which isn't really a cosmetic thing and it certainly isn't  user friendly.

.
Do you have to monitor avast to know? should it not give a error message if it is not updated?

I've haven't received any "error message" lately and have a beta installation (Virus Defs) sitting at Oct 22 (no error message) and Stable version (Virus Defs) sitting at Oct 23 (no error message)
Title: Re: Virus definitions
Post by: Pondus on October 25, 2019, 07:52:57 PM
Personally as long as I know I'm being updated, the cosmetics really don't mean a thing to me.
Security is important all other things take a back seat for me.

But to make sure you are updated you now have to go to the update folder which isn't really a cosmetic thing and it certainly isn't  user friendly.

.
Do you have to monitor avast to know? should it not give a error message if it is not updated?

I've haven't received any "error message" lately and have a beta installation (Virus Defs) sitting at Oct 22 (no error message) and Stable version (Virus Defs) sitting at Oct 23 (no error message)
But you recive stream updates, so it is updated ?    hence no error Message and no need to worry





Title: Re: Virus definitions
Post by: Asyn on October 26, 2019, 04:46:18 AM
Hi guys, latest VPS update here is 191024-4.
Title: Re: Virus definitions
Post by: Be Secure on October 26, 2019, 05:42:40 AM
Hi guys, latest VPS update here is 191024-4.
I am using Emsisoft Emergency Kit for offline virus database for now because it still at 191023-2 when it will be normal again?
Title: Re: Virus definitions
Post by: max_headroom on October 26, 2019, 01:15:34 PM
Personally as long as I know I'm being updated, the cosmetics really don't mean a thing to me.
Security is important all other things take a back seat for me.

But to make sure you are updated you now have to go to the update folder which isn't really a cosmetic thing and it certainly isn't  user friendly.

.
Do you have to monitor avast to know? should it not give a error message if it is not updated?

I've haven't received any "error message" lately and have a beta installation (Virus Defs) sitting at Oct 22 (no error message) and Stable version (Virus Defs) sitting at Oct 23 (no error message)
But you recive stream updates, so it is updated ?    hence no error Message and no need to worry

 Today's manual update is showing  191023-2

It maybe an age thing but i like to update my PC manually when i boot it and see conformation it is updated i don't want to rely on not getting an error message as conformation it is up to date.

I know we can check the Defs folder to see if streaming updates are working correctly and i will continue  to do so but this is not how Avast is supposed to work and that is why many here are not happy with the situation.

How do you check if steaming updates are working on an android  tablet or phone?

.

Title: Re: Virus definitions
Post by: Pondus on October 26, 2019, 01:29:51 PM
Quote
It maybe an age thing but i like to update my PC manually when i boot it and see conformation it is updated i don't want to rely on not getting an error message as conformation it is up to date.

I know we can check the Defs folder to see if streaming updates are working correctly and i will continue  to do so but this is not how Avast is supposed to work and that is why many here are not happy with the situation
To me this looks like you are using a program you dont trust?



Title: Re: Virus definitions
Post by: max_headroom on October 26, 2019, 01:52:12 PM
Quote
It maybe an age thing but i like to update my PC manually when i boot it and see conformation it is updated i don't want to rely on not getting an error message as conformation it is up to date.

I know we can check the Defs folder to see if streaming updates are working correctly and i will continue  to do so but this is not how Avast is supposed to work and that is why many here are not happy with the situation
To me this looks like you are using a program you dont trust?

I don't think i could have explained my view of the current situation any better and as to me it looks like you are trolling, bye.

.
Title: Re: Virus definitions
Post by: max_headroom on October 26, 2019, 02:21:33 PM
I have AVG on my laptop and that is having the same issues Streaming is up to date and manual update is stuck on the 23rd.
Title: Re: Virus definitions
Post by: max_headroom on October 26, 2019, 03:37:55 PM
I have AVG on my laptop and that is having the same issues Streaming is up to date and manual update is stuck on the 23rd.


I should have searched   :-[   https://blog.avast.com/avast-and-avg-become-one

.
Title: Re: Virus definitions
Post by: Asyn on October 26, 2019, 05:29:42 PM
Hi guys, I just got updated to VPS 191026-0.
Title: Re: Virus definitions
Post by: DavidR on October 26, 2019, 07:32:34 PM
Hi guys, I just got updated to VPS 191026-0.

I don't know what is different to your installation (beta or otherwise), but all I see are streaming updates for 19102600_stream VPS is still at 19102302, which is correct according to About Avast and Update at the time of starting this post.

Whilst doing this VPS 19102600 was downloaded behind the scenes.

So I now have it too :)

EDIT: Note that the UI bug is still there in About Avast not reporting the correct VPS version.
Title: Re: Virus definitions
Post by: max_headroom on October 26, 2019, 08:59:13 PM
Thanks Asyn  just checked Avast and -

Will check AVG next time i boot it.



(https://i.postimg.cc/26Fv0fkc/ttttttt.jpg)
Title: Re: Virus definitions
Post by: Asyn on October 26, 2019, 09:10:11 PM
EDIT: Note that the UI bug is still there in About Avast not reporting the correct VPS version.
Yes, this will be fixed with a program update later on.
Title: Re: Virus definitions
Post by: DavidR on October 26, 2019, 09:56:24 PM
EDIT: Note that the UI bug is still there in About Avast not reporting the correct VPS version.
Yes, this will be fixed with a program update later on.

I'm sure it will, but just how difficult can it be when the Update area reports it correctly.  It is little niggly things like this that annoy people. 

We need to have a pause for reflection and clear up all existing bugs and issues before we move on to another set of changes.  When invariably we find more bugs/issues that weren't a problem previously, that is just sloppy.
Title: Re: Virus definitions
Post by: Asyn on October 26, 2019, 10:12:11 PM
EDIT: Note that the UI bug is still there in About Avast not reporting the correct VPS version.
Yes, this will be fixed with a program update later on.
I'm sure it will, but just how difficult can it be when the Update area reports it correctly.  It is little niggly things like this that annoy people.
Well, that's something for the devs to answer. ;)
Title: Re: Virus definitions
Post by: DavidR on October 27, 2019, 12:24:51 AM
EDIT: Note that the UI bug is still there in About Avast not reporting the correct VPS version.
Yes, this will be fixed with a program update later on.
I'm sure it will, but just how difficult can it be when the Update area reports it correctly.  It is little niggly things like this that annoy people.
Well, that's something for the devs to answer. ;)

It certainly is, I have to wonder what happens with in house QA and Alpha testing.
Title: Re: Virus definitions
Post by: Asyn on October 27, 2019, 03:01:54 PM
Good news, display of stream updates in UI will be amended in future versions. :) 8)
Title: Re: Virus definitions
Post by: DavidR on October 27, 2019, 03:21:52 PM
Good news, display of stream updates in UI will be amended in future versions. :) 8)

Hopefully they will get that right and fix the About Avast bug and perhaps show the stream update ;)
Title: Re: Virus definitions
Post by: bob3160 on October 27, 2019, 03:29:03 PM
Good news, display of stream updates in UI will be amended in future versions. :) 8)

Hopefully they will get that right and fix the About Avast bug and perhaps show the stream update ;)
"we will amend the way we are displaying the time stamp but don't expect this to happen instantly. it won't happen sooner than 19.9/19.10 release"
It's always best to show the entire answer given. :)
Title: Re: Virus definitions
Post by: Be Secure on October 28, 2019, 04:20:38 PM
Virus database updated via manually to 191028-0 but the "about bug" is still not fixed.UI ver.1.0.415
Title: Re: Virus definitions
Post by: max_headroom on October 28, 2019, 05:23:25 PM
Manual update - 



(https://i.postimg.cc/Hsvt2fxQ/dddd.jpg)
Title: Re: Virus definitions
Post by: =Snake= on October 28, 2019, 05:42:47 PM
Manual update - 



(https://i.postimg.cc/Hsvt2fxQ/dddd.jpg)

Me too.
 :(
Title: Re: Virus definitions
Post by: bob3160 on October 28, 2019, 09:28:29 PM
I was patient and allowed the program to do it's own updating.
As you can see, it does this all by itself. No help needed.
(https://screencast-o-matic.com/screenshots/u/Lh/1572294409106-84342.png)
Title: Re: Virus definitions
Post by: schmidthouse on October 29, 2019, 12:00:30 AM
Same experience as Bob, Program updated automatically at 3:40 AM (Defs. 191028-0)
Title: Re: Virus definitions
Post by: max_headroom on October 29, 2019, 04:35:55 PM
I was patient and allowed the program to do it's own updating.
As you can see, it does this all by itself. No help needed.


It may do it all by itself but some of us prefer to do a manual update when we go online as i have just done and mine is not up to date -


(https://i.postimg.cc/HLjnXdYM/av.jpg)
Title: Re: Virus definitions
Post by: DavidR on October 29, 2019, 06:13:03 PM
I was patient and allowed the program to do it's own updating.
As you can see, it does this all by itself. No help needed.

It may do it all by itself but some of us prefer to do a manual update when we go online as i have just done and mine is not up to date -
<snip image>

If you aren't allowing Auto updates for the VPS, you are also missing out on the streaming updates as a prerequisite for those is you have Auto updates set for the VPS updates.
Title: Re: Virus definitions
Post by: schmidthouse on October 29, 2019, 06:17:55 PM
I was patient and allowed the program to do it's own updating.
As you can see, it does this all by itself. No help needed.

It may do it all by itself but some of us prefer to do a manual update when we go online as i have just done and mine is not up to date -
<snip image>

If you aren't allowing Auto updates for the VPS, you are also missing out on the streaming updates as a prerequisite for those is you have Auto updates set for the VPS updates.
[/b]

That' a good point.
Wonder how many users are Aware of this prerequisite?
Title: Re: Virus definitions
Post by: DavidR on October 29, 2019, 06:51:10 PM
I was patient and allowed the program to do it's own updating.
As you can see, it does this all by itself. No help needed.

It may do it all by itself but some of us prefer to do a manual update when we go online as i have just done and mine is not up to date -
<snip image>

Further follow up on the fact you aren't showing the 191029-0 VPS (as seen in your image):

I have two systems, as in my signature below my posts.  Both system show 191028-0 as the current VPS version and a manual update on both systems, still indicates my VPS versions are up to date. 

For those with VPS Updates set to Auto:
Current stream is, C:\Program Files\AVAST Software\Avast\defs\19102900_stream with 66 objects (stream files).

So there is more to this than you not having VPS Updates set to Auto.  Presumably if this follows recent history we (those with VPS set to Auto Update) will get 191029-0 tomorrow or very late tonight.
Title: Re: Virus definitions
Post by: max_headroom on October 29, 2019, 07:06:22 PM
I was patient and allowed the program to do it's own updating.
As you can see, it does this all by itself. No help needed.

It may do it all by itself but some of us prefer to do a manual update when we go online as i have just done and mine is not up to date -
<snip image>

If you aren't allowing Auto updates for the VPS, you are also missing out on the streaming updates as a prerequisite for those is you have Auto updates set for the VPS updates.

I am and always have (i have posted screens of my steaming updates several times)


(https://i.postimg.cc/13HLTGvQ/uuuuu.jpg)
Title: Re: Virus definitions
Post by: max_headroom on October 29, 2019, 07:09:55 PM
I was patient and allowed the program to do it's own updating.
As you can see, it does this all by itself. No help needed.

It may do it all by itself but some of us prefer to do a manual update when we go online as i have just done and mine is not up to date -
<snip image>

If you aren't allowing Auto updates for the VPS, you are also missing out on the streaming updates as a prerequisite for those is you have Auto updates set for the VPS updates.
[/b]

That' a good point.
Wonder how many users are Aware of this prerequisite?

I assume its set by default (as mine was) so i imagine most users wont know you can turn it off and they will not have done so.
Title: Re: Virus definitions
Post by: DavidR on October 29, 2019, 07:12:12 PM
I was patient and allowed the program to do it's own updating.
As you can see, it does this all by itself. No help needed.

It may do it all by itself but some of us prefer to do a manual update when we go online as i have just done and mine is not up to date -
<snip image>

If you aren't allowing Auto updates for the VPS, you are also missing out on the streaming updates as a prerequisite for those is you have Auto updates set for the VPS updates.

I am and always have (i have posted screens of my steaming updates several times)
<snip image>

Why your previous comment that some of us prefer to do Manual Updates is what made me believe you weren't.
Title: Re: Virus definitions
Post by: max_headroom on October 29, 2019, 08:25:52 PM
I was patient and allowed the program to do it's own updating.
As you can see, it does this all by itself. No help needed.

It may do it all by itself but some of us prefer to do a manual update when we go online as i have just done and mine is not up to date -
<snip image>

If you aren't allowing Auto updates for the VPS, you are also missing out on the streaming updates as a prerequisite for those is you have Auto updates set for the VPS updates.

I am and always have (i have posted screens of my steaming updates several times)
<snip image>

Why your previous comment that some of us prefer to do Manual Updates is what made me believe you weren't.


By manually updating i mean i open avast and get to the update section below then click "Check for updates"  as it rarely shows the current date, after a few seconds it switches to the current date. (or it used to)


(https://i.postimg.cc/HLjnXdYM/av.jpg)
Title: Re: Virus definitions
Post by: bob3160 on October 29, 2019, 08:36:21 PM
It only switches to the current date if there has been a VPS update.
If not, it simply tells you that your are up to date.
Title: Re: Virus definitions
Post by: max_headroom on October 29, 2019, 09:01:28 PM
It only switches to the current date if there has been a VPS update.
If not, it simply tells you that your are up to date.

I get that but before the recent problem the date changed every day (with the rare exception) as VPS updates were working properly the reason i looked up and then joined in this thread was because i realised they were not updating as normal i cnnor remember a time prior to this problem they went two days without updating. 
Title: Re: Virus definitions
Post by: bob3160 on October 29, 2019, 09:20:22 PM
It only switches to the current date if there has been a VPS update.
If not, it simply tells you that your are up to date.

I get that but before the recent problem the date changed every day (with the rare exception) as VPS updates were working properly the reason i looked up and then joined in this thread was because i realised they were not updating as normal i cnnor remember a time prior to this problem they went two days without updating.
You seem to forget that a VPS update is a consolidation of prior streaming updates and occasion can contain other updates.
As long as you're receiving streaming updates your protection is up to date.
Title: Re: Virus definitions
Post by: max_headroom on October 29, 2019, 09:30:04 PM
It only switches to the current date if there has been a VPS update.
If not, it simply tells you that your are up to date.

I get that but before the recent problem the date changed every day (with the rare exception) as VPS updates were working properly the reason i looked up and then joined in this thread was because i realised they were not updating as normal i cnnor remember a time prior to this problem they went two days without updating.
You seem to forget that a VPS update is a consolidation of prior streaming updates and occasion can contain other updates.
As long as you're receiving streaming updates your protection is up to date.

I haven't forgotten that but as i said in my last post VPS updated used to update to  the current date every evening when i manually updated (with the rare occasion when they didn't) and now they rarely do hence this now very long thread, i hadn't even realised there was streaming updates until this problem started several days ago and many user who also don't know steaming updates exist will wonder (worry) they may not be protected, maybe steaming updates could be added to the manual update screen so users (who do know they exist) can see the daily update without having to go to the Defs folder to see they are protected and those that don't will see the new update listed and will be happy all is well.
Title: Re: Virus definitions
Post by: Pondus on October 29, 2019, 09:37:46 PM
Quote
maybe steaming updates could be added to the manual update screen so users can see the daily update without having to go to the Defs folder to see they are protected.
You dont have to do that .... if anything is wrong avast will popup a error message


Title: Re: Virus definitions
Post by: bob3160 on October 29, 2019, 09:39:57 PM
Explanations apparently don't seem to matter.
VPS updates happening Once or Twice daily aren't rules written in stone.
It is what it is.
The average user, doesn't make changes to the default settings and, by default, they would be receiving
Streaming and VPS updates.
As with any program, if you make changes to the settings, you do so by choice and have to accept whatever results those changes
may cause.
Title: Re: Virus definitions
Post by: =SKY= on October 29, 2019, 11:35:38 PM
INFO: Following the attack attempt on our network which we communicated on October 21, we thoroughly scrutinized all releases which led to the suspension of VPS updates for all Avast products versions 9.x - 19.x for four days, which was an important precautionary measure to analyze them for any modified code. This is the reason for the delay in the delivery of VPS updates last week. We have since confirmed that the VPS updates are secure. As a second additional step, we implemented a process whereby product updates, including VPS updates, are thoroughly checked and updated every few days, instead on a daily basis. We are working hard on returning to our regular process of issuing daily VPS updates.

For Avast users who are currently still using an Avast version 8.x, the VPS updates are on hold and undergoing rigorous inspection. We are working hard to resolve this as soon as possible.

Despite these delays, we are confident to say that all of our users are protected. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates that are being released continuously between the aggregate VPS updates run every 3-5 minutes to deliver virus definition data, and ensure that our business and consumer users remains fully protected at all times.


Dear Avast Team,

in Version 8 the VPS signatures are still 191012-8.

When is it to be expected that in this version the automatic VPS updates will work again?

best regards
Sky
Title: Re: Virus definitions
Post by: max_headroom on October 30, 2019, 04:52:59 PM
Quote
maybe steaming updates could be added to the manual update screen so users can see the daily update without having to go to the Defs folder to see they are protected.
You dont have to do that .... if anything is wrong avast will popup a error message

We appear to be going round in circles which bit of "I DO NOT WANT TO RELY ON A MESSAGE TELLING ME UPDATES ARE NOT WORKING I WANT TO MANUALLY UPDATE IT AND SEE THEY ARE" do you not understand.
Title: Re: Virus definitions
Post by: max_headroom on October 30, 2019, 05:09:14 PM
Quote
Explanations apparently don't seem to matter.
VPS updates happening Once or Twice daily aren't rules written in stone.
It is what it is.

It would appear you also do not read and take on board what i am saying  or choose not to.

I get the bit about VPS updates but as i have said (on more than one occasion in the thread) before the current problem every time i booted the PC in the evening i would check for updates manually (as in the screen shot below) and 99% of the times i did this the current date would show as the new date when the manual update finished, we are now in a situation where doing the same doesn't and in most cases shows the day before or earlier, i know this doesn't necessarily mean we are not up to date but the only option we are left with to make 100% sure is by checking the Defs folder, which was not necessary prior to the current problems.


Quote
The average user, doesn't make changes to the default settings and, by default, they would be receiving
Streaming and VPS updates.

I never suggested they wouldn't what i am saying again is if you prefer to manually update using the in built option to do so you no longer see it has updates as i have explained above.


Quote
As with any program, if you make changes to the settings, you do so by choice and have to accept whatever results those changes
may cause.


Could you point out where i have said i have changed the settings as i have already posted a screen shot showing i haven't.


Could i also ask whey we have an option to manually update if its as you are saying not necessary because its automatically up to date?


(https://i.postimg.cc/HLjnXdYM/av.jpg)
Title: Re: Virus definitions
Post by: =Snake= on October 30, 2019, 05:45:12 PM

My standings (see screenshot).
Title: Re: Virus definitions
Post by: DavidR on October 30, 2019, 06:21:30 PM

My standings (see screenshot).

Given the UI bug in reporting correctly the version I find it much quicker to use my shortcut to the defs folder.  This also give the Date Time Group (DTG) of its arrival on your system.
Title: Re: Virus definitions
Post by: mchain on October 30, 2019, 07:48:33 PM
To summarize:
In short, there is nothing wrong with Avast protection, just a perception it is.  The program installed is fine, it is just the server does not have the expected newer VPS file at the time one checks manually for it. 

Your program is a client of Avast and Avast is responsible for maintenance of both the server and files on it and your program installed on your system.

You can try this site here to test your protection if you have questions:  https://www.amtso.org/security-features-check/ (https://www.amtso.org/security-features-check/)
Title: Re: Virus definitions
Post by: =Snake= on October 30, 2019, 08:10:53 PM

My standings (see screenshot).

Given the UI bug in reporting correctly the version I find it much quicker to use my shortcut to the defs folder.  This also give the Date Time Group (DTG) of its arrival on your system.

Good idea. Thank you.
Title: Re: Virus definitions
Post by: mchain on October 30, 2019, 09:05:51 PM
Following up on DavidR:  (see streaming defs attached below)
Title: Re: Virus definitions
Post by: =SKY= on October 31, 2019, 02:11:01 PM
INFO: Following the attack attempt on our network which we communicated on October 21, we thoroughly scrutinized all releases which led to the suspension of VPS updates for all Avast products versions 9.x - 19.x for four days, which was an important precautionary measure to analyze them for any modified code. This is the reason for the delay in the delivery of VPS updates last week. We have since confirmed that the VPS updates are secure. As a second additional step, we implemented a process whereby product updates, including VPS updates, are thoroughly checked and updated every few days, instead on a daily basis. We are working hard on returning to our regular process of issuing daily VPS updates.

For Avast users who are currently still using an Avast version 8.x, the VPS updates are on hold and undergoing rigorous inspection. We are working hard to resolve this as soon as possible.

Despite these delays, we are confident to say that all of our users are protected. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates that are being released continuously between the aggregate VPS updates run every 3-5 minutes to deliver virus definition data, and ensure that our business and consumer users remains fully protected at all times.


Dear Avast Team,

in Version 8 the VPS signatures are still 191012-8.

When is it to be expected that in this version the automatic VPS updates will work again?

best regards
Sky

Dear Avast Team,

it would be very nice if someone could comment briefly on the question ...

An answer would certainly be appreciated by other version 8 users, e.g. here (also with VPS 191012-8):

https://forum.avast.com/index.php?topic=230019.msg1524712#msg1524712

Simply silence is not a good solution! :(

Best regards

Sky
Title: Re: Virus definitions
Post by: -midnight on October 31, 2019, 02:33:09 PM
My last update was 10/29/2019
Title: Re: Virus definitions
Post by: schmidthouse on October 31, 2019, 06:43:05 PM
INFO: Following the attack attempt on our network which we communicated on October 21, we thoroughly scrutinized all releases which led to the suspension of VPS updates for all Avast products versions 9.x - 19.x for four days, which was an important precautionary measure to analyze them for any modified code. This is the reason for the delay in the delivery of VPS updates last week. We have since confirmed that the VPS updates are secure. As a second additional step, we implemented a process whereby product updates, including VPS updates, are thoroughly checked and updated every few days, instead on a daily basis. We are working hard on returning to our regular process of issuing daily VPS updates.

For Avast users who are currently still using an Avast version 8.x, the VPS updates are on hold and undergoing rigorous inspection. We are working hard to resolve this as soon as possible.

Despite these delays, we are confident to say that all of our users are protected. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates that are being released continuously between the aggregate VPS updates run every 3-5 minutes to deliver virus definition data, and ensure that our business and consumer users remains fully protected at all times.


Dear Avast Team,

in Version 8 the VPS signatures are still 191012-8.

When is it to be expected that in this version the automatic VPS updates will work again?

best regards
Sky

Dear Avast Team,

it would be very nice if someone could comment briefly on the question ...

An answer would certainly be appreciated by other version 8 users, e.g. here (also with VPS 191012-8):

https://forum.avast.com/index.php?topic=230019.msg1524712#msg1524712

Simply silence is not a good solution! :(

Best regards

Sky

It's possible no one has an answer and/or hasn't seen your post as yet.
Your version obviously limits the amount of users that could assist if they have not got V 8 installed.
Hopefully you will be offered some info. soon :)
Title: Re: Virus definitions
Post by: DavidR on October 31, 2019, 07:14:21 PM
<snip quotes>
It's possible no one has an answer and/or hasn't seen your post as yet.
Your version obviously limits the amount of users that could assist if they have not got V 8 installed.
Hopefully you will be offered some info. soon :)

I'm sure I have seen something relating to (attempted hack) the older avast 5-8 VPS update function (updates on server, etc.) has yet to be analysed.  Priority was placed on current versions of avast. 

I think there was also something about end of life for avast version 5-8 VPS Updates, as early as the end of this year.  Hopefully it will be resolved soon (before end of life), but I don't know how much priority would be placed on these old legacy versions.

AS you can see here, https://www.avast.com/download-update Avast 5-8 is low man on the totem pole, so I fear that is correct about its end of VPS support.
Title: Re: Virus definitions
Post by: Michael529 on October 31, 2019, 07:17:51 PM
I wonder if we are poised for a VPS update? As I write, I haven't had a streaming update for about 90 minutes, which would be worrying if it continued. My VPS is showing as 191029-0 and I have a 1910310-8 stream that isn't updating.

UPDATED OK streaming has started again.
Title: Re: Virus definitions
Post by: =SKY= on October 31, 2019, 07:35:16 PM
@schmidthouse
@DavidR


Thank you for your comments!
What I find scary:
It's about security software, not a trivial online game!
And from the official side you hear nothing for days ...
That's scary for me personally!
Others with version 8 are similar, for example in the business sector (see link in my post above)!
300 PC with VPS 191012-8 !!!
This can not be ignored in my opinion...

Best regards
Sky
Title: Re: Virus definitions
Post by: DavidR on October 31, 2019, 08:08:22 PM
You're welcome.

Unfortunately I can't answer for Avast and when they do respond in the forums, it is one post amongst many thousands, so it can seem that there has been no response.

It may well be worth a look at the Avast Blog https://blog.avast.com/ (https://blog.avast.com/) as that has various information articles, without the user input hiding snippets of information in the forums. 
Title: Re: Virus definitions
Post by: =SKY= on October 31, 2019, 11:57:43 PM
Thanks for the hint, David!

I will look there, if there is new information...

Best regards
Sky
Title: Re: Virus definitions
Post by: DavidR on November 01, 2019, 12:43:27 AM
You're welcome.
Title: Re: Virus definitions
Post by: conrad1961 on November 01, 2019, 01:33:37 PM
@DavidR

Surely it has to be possible to create a pinned thread for important items which is a read only one that can only be updated by Avast . BT can do it on their forum, when needed,and they aren't that brilliant.
Title: Re: Virus definitions
Post by: DavidR on November 01, 2019, 05:11:49 PM
@DavidR

Surely it has to be possible to create a pinned thread for important items which is a read only one that can only be updated by Avast . BT can do it on their forum, when needed,and they aren't that brilliant.

One of the issues is when pinned threads become too numerous.  Some time ago, they got to a very large number and you had to scroll down some way in the topic listings to see current active listings.

Then of course there the postings in said pinned/sticky threads when they quickly become old/outdated.

Only Avast Team members can pin a topic and to unpin it, etc.

For the most part the respondents in these forums are regular Avast users just like you and I.
Title: Re: Virus definitions
Post by: -midnight on November 01, 2019, 07:32:43 PM
I just now got one.....version 191101-0   Release 11/01/2019
Title: Re: Virus definitions
Post by: schmidthouse on November 01, 2019, 07:57:03 PM
@schmidthouse
@DavidR


Thank you for your comments!
What I find scary:
It's about security software, not a trivial online game!
And from the official side you hear nothing for days ...
That's scary for me personally!
Others with version 8 are similar, for example in the business sector (see link in my post above)!
300 PC with VPS 191012-8 !!!
This can not be ignored in my opinion...

Best regards
Sky

You're welcome.
Hopefully your concerns will be addressed.  :)
Title: Re: Virus definitions
Post by: =SKY= on November 01, 2019, 09:41:06 PM
Thank you @schmidthouse,

I hope that a solution to the problem will come soon ...

Best regards

Sky
Title: Re: Virus definitions
Post by: mikeltee on November 01, 2019, 11:56:55 PM
Just received 191101-0, and "Avast About" updated itself and shows the correct (Current) info.... first time that's happened in weeks.

Little things in life are sweet!!!.....\\
Title: Re: Virus definitions
Post by: =SKY= on November 02, 2019, 12:17:50 AM
@DavidR
@schmidthouse


The VPS have been updated to 191031-8 at version 8! :)

Whether it is now the final solution to the problem, we have to wait and see ...

But it is at least pleasing that something is apparently happening.

Have a nice Weekend and thank you for the encouraging words!

Sky
Title: Re: Virus definitions
Post by: DavidR on November 02, 2019, 12:48:39 AM
@DavidR
@schmidthouse


The VPS have been updated to 191031-8 at version 8! :)

Whether it is now the final solution to the problem, we have to wait and see ...

But it is at least pleasing that something is apparently happening.

Have a nice Weekend and thank you for the encouraging words!

Sky

That's good news, only a day behind what I have.

Remember what has been said in relation to the current avast versions and VPS updates, that may not return to daily levels for a while as each has to be thoroughly checked before release.  So there may not be one every day, that shouldn't be a problem if version 8 hasn't got streaming updates (which I don't know). 

There are also other features behaviour shield and Cyber Capture (which I don't know if are in avast 8, a real problem with old versions) as these don't necessarily rely on regular signature based detection.
Title: Re: Virus definitions
Post by: =SKY= on November 02, 2019, 07:47:52 AM
Many thanks for the informations, David!

And yes, Version 8 has streaming updates...

Have a nice weekend!

Sky
Title: Re: Virus definitions
Post by: DavidR on November 02, 2019, 09:56:12 AM
Many thanks for the informations, David!

And yes, Version 8 has streaming updates...

Have a nice weekend!

Sky

You're welcome.
Thanks for the confirmation on streaming updates in version 8, at least you have that additional level of cover if the VPS is somewhat slow.
Title: Re: Virus definitions
Post by: =SKY= on November 02, 2019, 02:43:16 PM
..., at least you have that additional level of cover if the VPS is somewhat slow.

That's right, thanks David!

Best regards

Sky
Title: Re: Virus definitions
Post by: schmidthouse on November 02, 2019, 07:45:35 PM
@DavidR
@schmidthouse


The VPS have been updated to 191031-8 at version 8! :)

Whether it is now the final solution to the problem, we have to wait and see ...

But it is at least pleasing that something is apparently happening.

Have a nice Weekend and thank you for the encouraging words!

Sky

That's good to hear, Puts your mind at rest. ;)
Title: Re: Virus definitions
Post by: =Snake= on November 02, 2019, 08:58:43 PM

One hour ago I got this VPS-update under Windows 7: 191102-0!
 :)
Title: Re: Virus definitions
Post by: -midnight on November 03, 2019, 11:54:17 AM

@ Snake  So did I



Typo











Title: Re: Virus definitions
Post by: =SKY= on November 04, 2019, 07:12:15 PM
Hi guys,

Version 8 (Free) is on VPS 191102-0 (since yesterday)...

Best regards
Sky
Title: Re: Virus definitions
Post by: Pierogi on November 16, 2019, 09:45:52 PM
Refreshing this topic, because today I noticed my virus definitions didn't update automatically, for the first time. Anyone experienced it as well? There was a red message saying that my version is not up to date, but I have checked option automatically updates, and it was working all the time till today. I did manual update and it worked, but I'm wondering why it didn't update automatically. Now the version is 191116-0.
Title: Re: Virus definitions
Post by: rocksteady on November 17, 2019, 06:17:05 PM
Here something appears out of sync between About Avast and Update.
About Avast says definitions is 191115-2
However Update says I’m up-to-date with 191117-0
Title: Re: Virus definitions
Post by: DavidR on November 17, 2019, 07:52:07 PM
Here something appears out of sync between About Avast and Update.
About Avast says definitions is 191115-2
However Update says I’m up-to-date with 191117-0


This bug has been around for some time and have been reported but still awaiting being squashed.
Title: Re: Virus definitions
Post by: Mepotalem on January 13, 2020, 07:37:31 PM
Are we having this issue again?

Version 8.0.1506 last update is 200108-4.

Title: Re: Virus definitions
Post by: =SKY= on January 13, 2020, 09:42:26 PM
Are we having this issue again?

Version 8.0.1506 last update is 200108-4.

Version 8 [8.0.1497] is now on VPS 200113-0!

The green "Toaster-Popup" says after the VPS-Update, that it is on 200108-4, but in the UI you can see, that 200113-0 is the VPS-Date!!!

Best regards

Sky
Title: Re: Virus definitions
Post by: DavidR on January 13, 2020, 11:51:54 PM
Yes, the About Avast from the tray icon shows 200111-0.

But checking from the Avast VPS Updates shows todays VPS  200113-0, as does the Defs sub-folder.

This situation however is different form the original one of this topic, not getting VPS updates for days.

Some time ago this (what I call out of sync) condition could be resolved using the Avast Repair function.  But I haven't bothered with this in this particular case, generally I just check the defs sub-folder.
Title: Re: Virus definitions
Post by: =SKY= on January 14, 2020, 12:27:58 AM
Thanks for the explanation, David!
After all, it is just an outward appearance.
The main thing is that the VPS updates now automatically arrive again (first time since 5 days!).

best regards
Sky
Title: Re: Virus definitions
Post by: DavidR on January 14, 2020, 01:18:44 AM
You're welcome.
Title: Re: Virus definitions
Post by: =SKY= on January 14, 2020, 06:50:53 PM
@DavidR

I started my PC with Version 8 two minutes ago and then the VPS-Update 200114-0 came in! :)

... and today the green "Toaster-Popup" was allright, no mistake in the date of the VPS!!! ;)

Best regards

Sky
Title: Re: Virus definitions
Post by: DavidR on January 14, 2020, 10:44:36 PM
@DavidR

I started my PC with Version 8 two minutes ago and then the VPS-Update 200114-0 came in! :)

... and today the green "Toaster-Popup" was allright, no mistake in the date of the VPS!!! ;)

Best regards

Sky

That's good to hear.
Title: Re: Virus definitions
Post by: rocksteady on January 15, 2020, 11:24:01 AM
...
This bug has been around for some time and have been reported but still awaiting being squashed.
I have not seen any comments from Avast staff about squashing this bug.
The discrepancy between "About Avast" and "Update" display of latest virus definition version is certainly confusing and a concern to many users according to the number of posts here.
I wonder if any Beta testers can confirm if the bug is squashed in the current Beta?
Title: Re: Virus definitions
Post by: Asyn on January 15, 2020, 11:46:47 AM
I wonder if any Beta testers can confirm if the bug is squashed in the current Beta?
Hi, please see: https://forum.avast.com/index.php?topic=229911.msg1522345#msg1522345
Title: Re: Virus definitions
Post by: rocksteady on January 15, 2020, 12:01:46 PM
Hi Asyn, That link points to your "Not fixed" post of 12 October 2019 re Beta. Suprised no more recent news.
Title: Re: Virus definitions
Post by: Asyn on January 15, 2020, 12:04:52 PM
Hi Asyn, That link points to your "Not fixed" post of 12 October 2019 re Beta. Suprised no more recent news.
No updates to AV beta channel since then...
Title: Re: Virus definitions
Post by: bob3160 on January 15, 2020, 12:19:22 PM
Hi Asyn, That link points to your "Not fixed" post of 12 October 2019 re Beta. Suprised no more recent news.
No updates to AV beta channel since then...
None expected till Feb.
Title: Re: Virus definitions
Post by: leroy32 on January 19, 2020, 05:04:11 PM
The wife is using a very old laptop running AVAST v5.1.889, still functioning 100% and definitions coming through timely.
In October igor mentioned that AVAST will no longer update definitions for versions 5 to 8 by end 2019.
Will this still happen?
Title: Re: Virus definitions
Post by: bob3160 on January 19, 2020, 05:21:28 PM
The wife is using a very old laptop running AVAST v5.1.889, still functioning 100% and definitions coming through timely.
In October igor mentioned that AVAST will no longer update definitions for versions 5 to 8 by end 2019.
Will this still happen?
If you're still getting updates, count your blessings. :)
Title: Re: Virus definitions
Post by: =SKY= on January 20, 2020, 08:58:17 AM
So I do, Bob, for version 8... :-*

Best regards
Sky
Title: Re: Virus definitions
Post by: Mepotalem on April 06, 2020, 10:30:16 PM
I waited a few days but since I'm not seeing new definitions,
I have to report it. Version 8 last update was 200331-6.
I'm getting streaming updates but I what to know why
is this happening. In other words, is this version still supported?
Did something change? Thank you.
Title: Re: Virus definitions
Post by: =SKY= on April 07, 2020, 05:34:52 AM
Hi Mepotalem!

Same here:

https://forum.avast.com/index.php?topic=230019.msg1541092#msg1541092

Why should version 8 no longer be supported?

Version 8 is still used in the business area !!!

Avast shouldn't be so arrogant to drive away its last loyal users after the hacker scandal and data scandal !!!

You have to regain trust through performance, NOT through ignorance, because the competition now has a huge lead!
Title: Re: Virus definitions
Post by: igor on April 07, 2020, 01:54:02 PM
Business users have been notified (in advance) about the end of life. So yes, the virus definition updates for program versions 5 - 8 hav stopped.
The EoL has been postponed by three months (compared to what I mentioned) because of some delays on our side.

=SKY=, you seem to imagine that supporting those old versions of the program is "for free". The reality is, however, that supporting those ancient versions prevents further development of protection for new program versions (if not exactly prevents in specific cases, than definitely slows down). In other words, supporting old program versions results in worse protection for new program versions.
So I think it's understandable that we prefer to better protect 99.x% of users, rather than maintaining an infinite support for those few users who, for some reason, stick to the old versions. Furthermore, AV software has to be updated to keep up with current malware trends - and I mean the code of the program, not just virus definitions. Avast version 9 has been released in 2013... so with version 8 you are missing 7 years of development; you can't really expect a full protection there anyway. I believe we've kept the old versions supported significantly longer than what their actual usability was.
Title: Re: Virus definitions
Post by: =SKY= on April 07, 2020, 07:25:11 PM
Bye, bye Avast on all my devices!!!
Title: Re: Virus definitions
Post by: bob3160 on April 07, 2020, 07:31:18 PM
Bye, bye Avast on all my devices!!!
Sorry to see you go but, that's always your choice.
Title: Re: Virus definitions
Post by: Jeffrey139 on April 07, 2020, 07:39:40 PM
Business users have been notified (in advance) about the end of life. So yes, the virus definition updates for program versions 5 - 8 hav stopped.
The EoL has been postponed by three months (compared to what I mentioned) because of some delays on our side.

=SKY=, you seem to imagine that supporting those old versions of the program is "for free". The reality is, however, that supporting those ancient versions prevents further development of protection for new program versions (if not exactly prevents in specific cases, than definitely slows down). In other words, supporting old program versions results in worse protection for new program versions.
So I think it's understandable that we prefer to better protect 99.x% of users, rather than maintaining an infinite support for those few users who, for some reason, stick to the old versions. Furthermore, AV software has to be updated to keep up with current malware trends - and I mean the code of the program, not just virus definitions. Avast version 9 has been released in 2013... so with version 8 you are missing 7 years of development; you can't really expect a full protection there anyway. I believe we've kept the old versions supported significantly longer than what their actual usability was.

Igor, no one expects Avast to support anything "for free". The reality is that Avast has no problem selling us subscriptions for a product that was scheduled to be cancelled. The reality is the Avast did not - never - at no time - notified me that EOL was coming, or that EOL had been extended, or that the extension had ended.

In fact, your tech staff knows nothing of this. This is the reply I received for a support ticket:

Avast Endpoint Protection now has an End Of Life of December 31st, 2019

https://community.spiceworks.com/topic/2190355-avast-endpoint-protection-now-has-an-end-of-life-of-december-31st-2019


Your own support staff has to refer to a Spiceworks forum for information, and that information is incorrect.

And regarding a refund for the unusable subscription, another Avast employee responded:

We are not able to submit refund requests if it is outside 30 days of purchase due to the Avast refund policy. Let me know if you need anything else.

Avast has acted disgracefully in this. Are you really able to defend this? The only alternative to maintaining the VPS distribution for the AES product until the end of the subscription is to replace it with a vastly inferior business product?

Again, Avast has acted disgracefully - selling subscriptions for a product soon to be discontinued, and cancelling the subscriptions prior to expiration, and offering as a substitute a useless and inferior product, and refusing to issue refunds, and dismissing the mess as a business priority.

I've migrated six sites from Avast to BitDefender as their subscriptions expired, and now I'll migrating the last two. I can only hope that others who have been burnt by this practice do the same.

Igor, any further comment?

One more time - a disgrace.
Title: Re: Virus definitions
Post by: =SKY= on April 07, 2020, 07:57:57 PM
Bye, bye Avast on all my devices!!!
Sorry to see you go but, that's always your choice.

This one ( :-*) is just for you, Bob!!!

Bye, bye!!!
Sky
Title: Re: Virus definitions
Post by: chris.. on April 07, 2020, 09:55:37 PM

And regarding a refund for the unusable subscription, another Avast employee responded:

We are not able to submit refund requests if it is outside 30 days of purchase due to the Avast refund policy. Let me know if you need anything else.


 Avast has acted disgracefully - selling subscriptions for a product soon to be discontinued, and cancelling the subscriptions prior to expiration, and offering as a substitute a useless and inferior product, and refusing to issue refunds, and dismissing the mess as a business priority.
I am not a user of these versions, but it seems to me that it is borderline from a commercial point of view, even for those who had the chance to be warned of the end of life ....by a third party site  ??? (while making the sale possible until June 30, 2019), to be punished during the subscription without the possibility of refund (at least pro rata)  :-\
Title: Re: Virus definitions
Post by: Mepotalem on April 08, 2020, 09:58:40 PM
Business users have been notified (in advance) about the end of life. So yes, the virus definition updates for program versions 5 - 8 hav stopped.
The EoL has been postponed by three months (compared to what I mentioned) because of some delays on our side.
I see. Well, I never got notified. I'll try to migrate to 9.0.1506.
I just hope is not a problem or I will have to find a replacement.
In any case, thanks for your reply.