Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: evilmonkey on October 16, 2019, 11:28:06 AM

Title: Avast UI wont open
Post by: evilmonkey on October 16, 2019, 11:28:06 AM

So this started like two or three days ago, when I open Avast UI/window a black box pops up that says "Loading... this shouldn't take long". Beneath there's a exit button, click and you exit! Also the icon down in the bottom right corner, where you see time, date and stuff says "You're not protected". Software is paid version, Avast Premium Security. I have windows 10 version 1903, OS-version 18362.418. Included a picture if it helps...

Title: Re: Avast UI wont open
Post by: fvmb on October 16, 2019, 11:29:56 AM

Hi,

What´s the Avast Premium version you have installed?

Title: Re: Avast UI wont open
Post by: evilmonkey on October 16, 2019, 11:47:38 AM

Don't know how to check since I can't open Avast, is there an other way to check this?

Title: Re: Avast UI wont open
Post by: Asyn on October 16, 2019, 11:56:30 AM

-> https://support.avast.com/article/Troubleshoot-Embarrassing-UI-Failed-load

Title: Re: Avast UI wont open
Post by: evilmonkey on October 17, 2019, 10:25:37 AM

Don't know why but everything's back to normal, didn't do a damn thing to fix it. Thx anyway for trying to help  ;)

Title: Re: Avast UI wont open
Post by: Asyn on October 17, 2019, 10:33:38 AM

No problem and thanks for the feedback.