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Consumer Products => Avast Mac Security => Topic started by: Lenik on October 16, 2019, 12:22:13 PM

Title: Uninstall and install avast
Post by: Lenik on October 16, 2019, 12:22:13 PM

Hello,
after installing MAC OS Catalina I cannot find avast installed anywhere. If I want to install it, it will tell me that I have to uninstall it first. Is it possible to reinstall it?
You can answer in czech language. :-)
L.

Title: Re: Uninstall and install avast
Post by: jakub.bednar on October 16, 2019, 05:26:13 PM

Hello Lenik,

I will stick to english just in case someone else encounters a similar problem.

1. I would try to open our uninstaller. It is located in /Applications/Avast.app/Contents/Backend/utils/com.avast.uninstall.app and try to uninstall the AV. It might be that just the UI refuses to open for some reason.

2. If the uninstaller is not there (maybe the entire /Applications/Avast.app might not be there), then I would recommend deleting /Library/Application Support/Avast

You should be able to install Avast again after that.

Please let us know whether you managed to resolve the issue and what helped.

Best regards,

Jakub

Title: Re: Uninstall and install avast
Post by: Lenik on October 17, 2019, 06:42:27 PM

Hello Jakub,
thank you for your advice. The second option worked. I had to delete directory Avast in Library. Then the installation was done.
Thanks so much.
L.

Title: Re: Uninstall and install avast
Post by: David J.2 on January 06, 2021, 08:57:07 AM

Morning. I am running Big Sur, 11.2 beta, and have tried to install, but get the same error message. Have also tried to locate. and delete the files; but they are already removed.
Regards,
David.