Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Ferrara on October 20, 2019, 05:21:46 AM
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I got the popup on my desktop saying Avast needs to restart computer. I did so. From that point on the Avast icon in the system tray gives a RED X and tells me my PC is unprotected. Tried restarting twice. Same deal. When I try to open the Avast UI I get a window that says "loading... this shouldn't take long" and EXIT button. So I called my Dell service tech and he did a complete uninstall and reinstall of Avast, using the avastclean.exe. It did the same thing. Red X in the system tray showing Avast is not protecting my PC. So I completely uninstalled AVAST a second time and have not reinstalled. Seems to be a bug in the update to Avast.
I have been using Avast Free Antivirus for over 15 years and it has served me well. I would like to continue using it if this bug gets fixed. Now I am just using Windows 10 security to protect my computer.
Please advise if this is a reported bug and if it is to be fixed, or if there is something I need to do. Spent close to an hour on the phone with Dell tech and we are unable to get Avast running again.
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hello buddy ! ..did you try to repair your antivirus?
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Repair & Clean Install of Avast -> https://goo.gl/t7aJGq
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Did another clean uninstall and reinstall. Worked this time. Problem solved. Another minor issue, though, which I will post in a new thread. Thanks.
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Did another clean uninstall and reinstall. Worked this time. Problem solved. Another minor issue, though, which I will post in a new thread. Thanks.
You're welcome. :)