Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Степан11 on October 21, 2019, 12:42:03 PM

Title: off 79,99 USD from my card
Post by: Степан11 on October 21, 2019, 12:42:03 PM

DRI * AVAST Software 10/17/2019 at 18:00 deducted from my card 79,99 USD (last figures 6830)
ste*********1@gmail.com
I did not consent to the extension of services.
* and it’s not clear where these numbers come from
Please, return the money.

Title: Re: off 79,99 USD from my card
Post by: Asyn on October 21, 2019, 01:10:29 PM

-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)

Title: Re: off 79,99 USD from my card
Post by: Степан11 on October 21, 2019, 01:28:25 PM

I turned to support, no one answered me!

Title: Re: off 79,99 USD from my card
Post by: Asyn on October 21, 2019, 01:31:38 PM

Be patient, a refund can take up to 7 business days. Note, don't submit multiple tickets (FIFO).

Title: Re: off 79,99 USD from my card
Post by: r@vast on October 21, 2019, 02:13:13 PM

Quote from: Степан11 on October 21, 2019, 01:28:25 PM

I turned to support, no one answered me!

Hi, we have received your case.
An agent will look into it and get back to you.

Title: Re: off 79,99 USD from my card
Post by: Степан11 on October 23, 2019, 10:27:59 AM

Thank you for your help, you are the best! 8)

Title: Re: off 79,99 USD from my card
Post by: Asyn on October 23, 2019, 10:43:00 AM

Thanks for the feedback.