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Business Products => Avast Business => Cloud Management Console & Clients => Topic started by: Infratech Solutions on October 23, 2019, 10:19:53 AM

Title: Avast Business Antivirus Recommended Components for Servers.
Post by: Infratech Solutions on October 23, 2019, 10:19:53 AM

At the Avast Knowledge Base (https://kb.support.business.avast.com/GetPublicArticle?title=BAV-Recommended-Components-Servers) you can read: "The following components should be uninstalled completely or disabled by setting the sliders to Off: Web Shield and Mail Shield"

Why this recomended configuration is not set by default?

On a Terminal Server enviroment, how Avast Business protect remote users/sessions without these shields on?

Title: Re: Avast Business Antivirus Recommended Components for Servers.
Post by: mickey.b on October 23, 2019, 07:50:45 PM

Quote from: Infratech Solutions on October 23, 2019, 10:19:53 AM

At the Avast Knowledge Base (https://kb.support.business.avast.com/GetPublicArticle?title=BAV-Recommended-Components-Servers) you can read: "The following components should be uninstalled completely or disabled by setting the sliders to Off: Web Shield and Mail Shield"
Why this recomended configuration is not set by default?

Although the KBA is written open-ended for all servers, it's really for Microsoft Exchange servers specifically because these components can conflict as explained in No SMTP Server Defined Error in Avast Business Antivirus (https://kb.support.business.avast.com/GetPublicArticle?title=No-SMTP-Server-Defined-Error-BAV)

Quote from: Infratech Solutions on October 23, 2019, 10:19:53 AM

On a Terminal Server enviroment, how Avast Business protect remote users/sessions without these shields on?

Because Avast creates new processes for each terminal connection (session), running additional Avast components besides the File Shield can bring a terminal server to a crawl, especially if you have hundreds or thousands of terminals. We've also seen many instances of where additional Avast's components can conflict with (and perhaps even detect) processes ran on a terminal server remotely from terminals. However, I encourage to thoroughly test within your environment (preferably a test/non-production environment) and use what settings work best. These are just settings we recommend to avoid possible conflicts and false positives without lengthy testing.

Title: Re: Avast Business Antivirus Recommended Components for Servers.
Post by: Infratech Solutions on October 24, 2019, 09:02:32 AM

Thanks for your comments.