Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ilias_8651 on October 24, 2019, 05:50:08 PM

Title: Can't manage files in virus chest
Post by: ilias_8651 on October 24, 2019, 05:50:08 PM

Can't remove the virus chest item, so can't install another version of the program to the same location .
https://youtu.be/-Begt9aKTZY

Title: Re: Can't manage files in virus chest
Post by: PDI on October 25, 2019, 10:54:42 AM

Hi,

you are right that you cannot install the program because of the detection. We'd like to fix your issue with the restore but it's impossible for us without logs.

Could you please share it by creating a support package (https://support.avast.com/en-eu/article/Submit-support-file) and posting the ID here?

To proceed with the installation of the program you can use different folder.

Thank you and regards,
PDI

Title: Re: Can't manage files in virus chest
Post by: ilias_8651 on October 25, 2019, 11:39:47 AM

Quote from: PDI on October 25, 2019, 10:54:42 AM

File_ID: EBGEI; (20191025_0922_EBGEI_3126982048.zip)

Title: Re: Can't manage files in virus chest
Post by: PDI on October 25, 2019, 01:11:28 PM

Unfortunately I cannot find the package on our backends. Could you please run it again?

Thanks a lot,
PDI

Title: Re: Can't manage files in virus chest
Post by: ilias_8651 on October 25, 2019, 02:02:58 PM

https://yadi.sk/d/3APLR2elgMbdjA