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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: cheewenglou on October 26, 2019, 01:50:38 PM

Title: Avast freeze after disabled
Post by: cheewenglou on October 26, 2019, 01:50:38 PM
I'm using Avast free version, when I disable it like for 10 minutes, its totally freeze, I can't end task, right click, double click etc. Help!!!
Title: Re: Avast freeze after disabled
Post by: Asyn on October 26, 2019, 04:12:58 PM
- Which version of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Title: Re: Avast freeze after disabled
Post by: cheewenglou on October 26, 2019, 05:04:07 PM
Latest version of Avast

Windows 10 1903 64bit, even after reset my pc, problem still presist

Currently I have Avast only after resetting
Title: Re: Avast freeze after disabled
Post by: Asyn on October 26, 2019, 05:13:48 PM
First, be sure to get rid of all remnants of any prior installed AV(s)..!!
-> https://support.avast.com/article/11/

Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Title: Re: Avast freeze after disabled
Post by: cheewenglou on October 26, 2019, 05:42:33 PM
Tried, no luck.it still freeze when I disable it
Title: Re: Avast freeze after disabled
Post by: Asyn on October 26, 2019, 05:53:55 PM
Why are you trying to disable it..?
Title: Re: Avast freeze after disabled
Post by: cheewenglou on October 26, 2019, 05:55:30 PM
Coz I have some files need to add as exception
Title: Re: Avast freeze after disabled
Post by: Asyn on October 26, 2019, 05:56:36 PM
Coz I have some files need to add as exception
-> https://support.avast.com/article/168/ (Excluding files/websites)
Title: Re: Avast freeze after disabled
Post by: cheewenglou on October 26, 2019, 05:58:49 PM
Thats not an option, coz I need  Windows Defender as well, so I.have to disable.Avast
Title: Re: Avast freeze after disabled
Post by: Asyn on October 26, 2019, 06:04:16 PM
Thats not an option, coz I need  Windows Defender as well, so I.have to disable.Avast
-> https://www.avast.com/en-ww/faq.php?article=AVKB43
Title: Re: Avast freeze after disabled
Post by: cheewenglou on October 26, 2019, 06:07:32 PM
Sometimes I need to disable Avast, pls just fix this issue enough
Title: Re: Avast freeze after disabled
Post by: Asyn on October 26, 2019, 06:09:43 PM
You could try the latest beta: https://forum.avast.com/index.php?board=15
Title: Re: Avast freeze after disabled
Post by: bob3160 on October 26, 2019, 11:56:25 PM
You could try the latest beta: https://forum.avast.com/index.php?board=15 (https://forum.avast.com/index.php?board=15)
Beta isn't an answer.
If you want to use Defender then you need to select Comparability Mode in Avast.
(https://screencast-o-matic.com/screenshots/u/Lh/1572126918552-75737.png)
You can not run Avast as a resident AV and Defender at the same time.
Title: Re: Avast freeze after disabled
Post by: cheewenglou on October 27, 2019, 03:47:46 AM
Update: Formatted C drive and reinstalled Windows, problem solved. I think my system is infected or the previous updates messed it up.

ps: This update KB4517389 messed it up, I uninstalled and hide it,  then everything works fine


Topic closed
Title: Re: Avast freeze after disabled
Post by: Asyn on October 27, 2019, 02:58:39 PM
ps: This update KB4517389 messed it up, I uninstalled and hide it,  then everything works fine
Thanks for the feedback.