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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Turnip on October 27, 2019, 01:26:46 PM

Title: Digital River problem
Post by: Turnip on October 27, 2019, 01:26:46 PM: I have avast Premium Security 3 licenses and a Secureline VPN installed 5 licenses .

When I log into my Digital River account the only Item that is live is the Buy Button as that is colored green. All as is greyed out.

I contacted Avast through their Ticket system, on the 13th September, ( reply from Avast ) =As long as the program itself shows the correct expiration date, then everything should be fine.

The Avast suit is not throwing those expiration messages at you, is it?

Other than that, the subscription is going through a massive update and some features may not work properly or at all. It is now 27th October and nothing has changed.

If I needed to say change how I pay or remove my payment information I am unable.

Does any one from avast have any idea when this will be rectified, would be very much appreciated.
Title: Re: Digital River problem
Post by: Asyn on October 27, 2019, 01:38:37 PM: Quote from: Turnip on October 27, 2019, 01:26:46 PM
If I needed to say change how I pay or remove my payment information I am unable.
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Title: Re: Digital River problem
Post by: Turnip on October 27, 2019, 02:59:19 PM: Quote from: Asyn on October 27, 2019, 01:38:37 PM
Quote from: Turnip on October 27, 2019, 01:26:46 PM
If I needed to say change how I pay or remove my payment information I am unable.
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)

Thanks for your reply Asyn

Yes you could do that, but if you had to do it in a hurry you couldn't.
As it can take 5 days or more for a ticket to be answered.
Title: Re: Digital River problem
Post by: Turnip on December 04, 2019, 09:23:03 AM: It is now over 11 weeks since I contacted Avast support and still nothing has changed.

I have been with avast now for 18 years. ( change is good as a holiday)
When my subscriptions comes up for renewal I will be looking else where, if this problem still persists.

I find it ironic the only item that can be used is the Buy Button. :(
Title: Re: Digital River problem
Post by: r@vast on December 04, 2019, 12:35:01 PM: Quote from: Turnip on December 04, 2019, 09:23:03 AM
It is now over 11 weeks since I contacted Avast support and still nothing has changed.

I have been with avast now for 18 years. ( change is good as a holiday)
When my subscriptions comes up for renewal I will be looking else where, if this problem still persists.

I find it ironic the only item that can be used is the Buy Button. :(

Hi,

Could you please provide me with the support ticket/case number you received from Avast support and I will look into it.
Title: Re: Digital River problem
Post by: Turnip on December 04, 2019, 01:24:36 PM: Quote from: r@vast on December 04, 2019, 12:35:01 PM
Quote from: Turnip on December 04, 2019, 09:23:03 AM
It is now over 11 weeks since I contacted Avast support and still nothing has changed.

I have been with avast now for 18 years. ( change is good as a holiday)
When my subscriptions comes up for renewal I will be looking else where, if this problem still persists.

I find it ironic the only item that can be used is the Buy Button. :(

Hi,

Could you please provide me with the support ticket/case number you received from Avast support and I will look into it.

Hi r@vast

Thanks for your reply.

(Case ID: 09231721) [ ref:_00Db0Z3Sf._5000N1wLnsW:ref ]

Hope this helps
Title: Re: Digital River problem
Post by: Turnip on December 13, 2019, 10:37:28 AM: Hi r@vast

Thank you for your assistance very much apprciated. :)

All cleared up now.
Title: Re: Digital River problem
Post by: r@vast on December 13, 2019, 02:51:47 PM: Quote from: Turnip on December 13, 2019, 10:37:28 AM
Hi r@vast

Thank you for your assistance very much apprciated. :)

All cleared up now.

You are welcome.