Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: bri on October 31, 2019, 01:29:59 AM

Title: no subscriptions?
Post by: bri on October 31, 2019, 01:29:59 AM

I bought an avast ultimate license and activated it on a windows laptop and a android phone but when i go online to my.avast it says no subscriptions?Is this normal?

Title: Re: no subscriptions?
Post by: r@vast on October 31, 2019, 11:15:35 AM

Hi,  I have sent you a PM.

Title: Re: no subscriptions?
Post by: bri on October 31, 2019, 10:35:07 PM

pm sent

Title: Re: no subscriptions?
Post by: pilgrim153 on November 13, 2019, 08:04:03 PM

Hi. I have the same problem with a subscription for Avast Premium Security on a Windows 10 laptop.

What is a pm?

Title: Re: no subscriptions?
Post by: Asyn on November 14, 2019, 09:20:59 AM

Quote from: pilgrim153 on November 13, 2019, 08:04:03 PM

What is a pm?

PM = Private Message

Title: Re: no subscriptions?
Post by: r@vast on November 14, 2019, 09:30:47 AM

Quote from: pilgrim153 on November 13, 2019, 08:04:03 PM

Hi. I have the same problem with a subscription for Avast Premium Security on a Windows 10 laptop.

Hi,

I have sent you a PM.

Title: Re: no subscriptions?
Post by: Corey47 on February 08, 2020, 06:03:15 PM

I am having the exact same issue - I purchased Ultimate Multi-Device, but my Avast account shows no subscriptions. I have activated it on several devices and logged the software in to my account, but no subscriptions show.

Title: Re: no subscriptions?
Post by: r@vast on February 10, 2020, 01:10:21 PM

Quote from: Corey47 on February 08, 2020, 06:03:15 PM

I am having the exact same issue - I purchased Ultimate Multi-Device, but my Avast account shows no subscriptions. I have activated it on several devices and logged the software in to my account, but no subscriptions show.

Hi,

Since you purchased your license through a reseller, it will unfortunately not be displayed in your Avast account.