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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Christopher231 on November 04, 2019, 03:37:40 PM

Title: Outlook 2016 cannot connect to any provider with MailShield and Antispam enabled
Post by: Christopher231 on November 04, 2019, 03:37:40 PM
Subject says it all.
Dont know when this started happening, but it seems that if I have both anti-spam and mail-shield enabled in Avast, Outlook 2016 is not able to make any outbound connections to providers like Google, Hotmail, and a personal IMAP/SMTP provider that comes with the web hosting I use.
If I disable one of them, nothing, needs to be both.

I've tried to uninstall and reinstall the features, as well as perform a repair on the app.

Pls help <3
Title: Re: Outlook 2016 cannot connect to any provider with MailShield and Antispam enabled
Post by: Asyn on November 05, 2019, 11:49:50 AM
- Which Avast..? (Free/Pro/IS/Premium)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Title: Re: Outlook 2016 cannot connect to any provider with MailShield and Antispam enabled
Post by: Christopher231 on December 01, 2019, 05:28:31 PM
Avast: 19.8.2393
64 Bit Windows 10 Pro
Have been using avast consistently since 2016, through multiple reinstalls of the OS over time.
Same symptoms after reinstall of Avast - If Mail-Sheild and Anti-Spam are enabled, Outlook 1910 isnt able to send recieve mail and I get errors like this for all of the accounts I have configured. -
Task 'Synchronizing subscribed folders for Gmail.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for Gmail. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

If I turn off Mail-Shield and Anti-Spam, everything instantly starts working again.
Title: Re: Outlook 2016 cannot connect to any provider with MailShield and Antispam enabled
Post by: Asyn on December 02, 2019, 06:34:17 AM
Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.
Title: Re: Outlook 2016 cannot connect to any provider with MailShield and Antispam enabled
Post by: Christopher231 on December 14, 2019, 06:57:43 PM
S3U1F
Title: Re: Outlook 2016 cannot connect to any provider with MailShield and Antispam enabled
Post by: Asyn on December 14, 2019, 07:17:22 PM
S3U1F
OK, I'll forward it.
Title: Re: Outlook 2016 cannot connect to any provider with MailShield and Antispam enabled
Post by: Christopher231 on January 22, 2020, 07:20:39 AM
 :( anything?
Title: Re: Outlook 2016 cannot connect to any provider with MailShield and Antispam enabled
Post by: Asyn on January 22, 2020, 07:26:28 AM
Hi, I forwarded it again. Hope it helps...
Title: Re: Outlook 2016 cannot connect to any provider with MailShield and Antispam enabled
Post by: HK on January 23, 2020, 03:17:27 PM
Hello Christopher,

Thank you for reporting the issue.

Unfortunately, there is nothing suspicious in your support package. Also, I'm able to send/receive email message using Outlook 2016 (Avast 19.8.2393, Windows 10 Pro x64). Could you please do following:

Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging)
Reproduce the issue (start Outlook client and try to send/receive any message).

After that, please, create a new support package (https://support.avast.com/en-eu/article/Submit-support-file) and post the ID here.

Thank you very much,
HK