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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: stevensl2000 on November 08, 2019, 07:22:10 PM

Title: Avast thinks Android 10's "Device Personalization Services" is malware?
Post by: stevensl2000 on November 08, 2019, 07:22:10 PM

This popped up on me a couple of days ago.  I told Avast to remedy it, and it said it was re-downloading the original.

Then this morning it popped up again.

DPS is part of Android 10, so I am unsure.

Has anyone else gotten this?

Title: Re: Avast thinks Android 10's "Device Personalization Services" is malware?
Post by: Tereza V. on November 12, 2019, 09:13:46 AM

Hi, we need way more details - the type of your device, app and Android version, any ROM modifications? Thanks.

Title: Re: Avast thinks Android 10's "Device Personalization Services" is malware?
Post by: Thomas870 on November 12, 2019, 07:36:13 PM

This is happening to me also.  Pixel XL, Android 10, no modifications
tww

Title: Re: Avast thinks Android 10's "Device Personalization Services" is malware?
Post by: jd_starmaker on November 12, 2019, 09:27:49 PM

I have the same phone and version, no mods, got the same message. I popped over here to check before telling Avast to remedy it bc I wasn't sure what redownloading DPS would do to my phone and it seemed weird for something that's part of the Android system to get marked as malware? DPS did just update so maybe there's some wires crossed with Avast?

Title: Re: Avast thinks Android 10's "Device Personalization Services" is malware?
Post by: wthomas on November 13, 2019, 12:18:02 AM

I also just received this notification on my pixel with Android 10, no mods (build QP1A.191005.007.A1)

Can Avast tell me if this is false positive?

Title: Re: Avast thinks Android 10's "Device Personalization Services" is malware?
Post by: ktfitzpatrick on November 14, 2019, 06:50:25 AM

I also got the message today on a Pixel XL running Android 10.

Title: Re: Avast thinks Android 10's "Device Personalization Services" is malware?
Post by: Tereza V. on November 14, 2019, 10:37:43 AM

Hey guys, thanks for reporting the problem. We tried to reproduce the detection, but with no luck.
Could you please share its screenshot (of the Avast dialogue window saying "Malware detected!" + details)?
We would really appreciate it, thanks!

Title: Re: Avast thinks Android 10's "Device Personalization Services" is malware?
Post by: Dangerisdangerous on November 14, 2019, 05:58:47 PM

Pixel xl, Android 10 , same thing happened to me. It happened after the DPS update. Malwarebytes didn’t pick up anything. Avast didn’t give any indication of what malware it was supposed to be. I’m pretty sure this is some weird false positive?

Title: Re: Avast thinks Android 10's "Device Personalization Services" is malware?
Post by: stevensl2000 on November 14, 2019, 07:10:44 PM

I just sent back the hash requested.

I have no mods on my original Pixel XL, latest Android, purchased unlocked direct from Google.

Title: Re: Avast thinks Android 10's "Device Personalization Services" is malware?
Post by: mail4jmg on November 15, 2019, 12:19:45 AM

Same just now. Pixel, no mods, Android 10. Warning says, Device Personalization Services contains malware! It may harm your device." Then gives the choice of Resolve or Ignore.

Title: Re: Avast thinks Android 10's "Device Personalization Services" is malware?
Post by: Tyler125 on November 15, 2019, 07:39:09 AM

Same here Pixel XL Andoid 10

Title: Re: Avast thinks Android 10's "Device Personalization Services" is malware?
Post by: Dangerisdangerous on November 15, 2019, 03:34:19 PM

This reupdated  and happened again tonight straight after update again with the same warning. Apparently other users of AVG and such are having the same issue. It identified it as Evo-gen[trj]. I am presuming it’s one of the new permissions of the app that are triggering or all of us are infected with the same malware.... and if that’s the case I’m impressed of that pixel XL only target group ahah.

Title: Re: Avast thinks Android 10's "Device Personalization Services" is malware?
Post by: Tereza V. on November 18, 2019, 10:53:14 AM

Hi all, this issue has been fixed.