Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: aly626249 on November 12, 2019, 10:10:50 PM

Title: VPN not working
Post by: aly626249 on November 12, 2019, 10:10:50 PM

I'm trying to use the SecureLine VPN 60 day trial. While it is listed as "Active", when I test the VPN on http://securedns.ff.avast.com/ it shows that I'm not protected. What steps do I need to take to ensure my VPN is active?

Title: Re: VPN not working
Post by: r@vast on November 13, 2019, 09:33:01 AM

Hi,

On which device are you using SecureLine?
Which VPN location and which browser are you using?

Title: Re: VPN not working
Post by: aly626249 on November 14, 2019, 07:17:55 PM

I'm using it on my laptop which uses Windows 10. I'm also trying to use it on chrome or firefox. I cannot turn on the VPN using the actual On/Off button, but it still says it is active.

More Info:
When I click the button to turn it on it says I need a license. When I click "I already have a license" it retrieves my licenses and shows that I have an Avast SecureLine VPN License that is active. But I still cannot turn on the VPN.

Title: Re: VPN not working
Post by: r@vast on November 15, 2019, 08:58:32 AM

Quote from: aly626249 on November 14, 2019, 07:17:55 PM

I'm using it on my laptop which uses Windows 10. I'm also trying to use it on chrome or firefox. I cannot turn on the VPN using the actual On/Off button, but it still says it is active.

More Info:
When I click the button to turn it on it says I need a license. When I click "I already have a license" it retrieves my licenses and shows that I have an Avast SecureLine VPN License that is active. But I still cannot turn on the VPN.

Hi,

I have sent you a PM.

Title: Re: VPN not working
Post by: r@vast on November 18, 2019, 08:54:56 AM

Update:
@aly626249 confirmed
"...uninstalled the VPN from Windows 10 and reinstalled it as a component of Avast Antivirus..."
https://support.avast.com/en-us/article/Add-Remove-Antivirus-components

Title: Re: VPN not working
Post by: YahayKa on November 27, 2019, 02:03:41 AM

do you have any issue about the secureline vpn that keeps on disconnecting???...