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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: zimmerman.bradford on November 18, 2019, 10:11:58 PM

Title: Why Won't Avast help me?
Post by: zimmerman.bradford on November 18, 2019, 10:11:58 PM

I'm trying to create a rescue disk. This is the problem I have. Regardless of which USB port, which thumb drive, or which PC, and regardless if I try to use a thumb drive or CD, I get to 29% then Avast automatically goes back to the home screen. When I re enter the rescue disk screen, it still says 29%, eventually it stops & I get an error message saying "We were unable to create a rescue disk" no code, no way to report it. I spent 39 minutes on the phone with Avast tech support  only to tell me that my probleem was "Out of the scope of their services" I don't know what to do. I am almost on the verge of dumping Avast & going to another A/V provider. If I cannot create repair disk and/or thumb drives to use on client's PCs, then Avast is just wasting my time.

Title: Re: Why Won't Avast help me?
Post by: Pondus on November 18, 2019, 10:23:25 PM

https://forum.avast.com/index.php?topic=229578.0