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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: drbps1 on November 25, 2019, 11:49:51 PM

Title: Outlook - Office 365 conflict with AVAST
Post by: drbps1 on November 25, 2019, 11:49:51 PM

Hi Outlook - Office 365 has stopped synchronizing my gmail accounts, been through troubleshooting whit Microsoft and it seems to be a problem with Avast Free antivirus, as when Avast is turned off email work all OK.   All my email settings are OK and this problem has just occurred today.   There have been no changes to programs etc.

Does anyone have any ideas how to resolve?

Thanks

Title: Re: Outlook - Office 365 conflict with AVAST
Post by: Asyn on November 26, 2019, 07:50:47 AM

Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.

Title: Re: Outlook - Office 365 conflict with AVAST
Post by: drbps1 on November 27, 2019, 06:00:28 PM

Hi thanks for the advice, it seems to have solved the problem for now.   :)

Title: Re: Outlook - Office 365 conflict with AVAST
Post by: Asyn on November 28, 2019, 05:46:45 AM

You're welcome.

Title: Re: Outlook - Office 365 conflict with AVAST
Post by: drbps1 on December 02, 2019, 12:01:09 PM

Hi Asyn,

Unfortunately the problem has come back after I logged back on.

I have had to go into  Menu / Settings / Protection / Core shields / Mail Shield

to untick "Scan inbound emails (POP3, IMAP4)" and " Scan outbound emails (SMTP)"

and it will now send and receive all emails all OK.   I tried to repair AVAST again with the same results.

Any other suggestions?

Regards,

David

Title: Re: Outlook - Office 365 conflict with AVAST
Post by: Asyn on December 02, 2019, 12:09:02 PM

Hi David,

- Which Avast..? (Free/Pro/IS/Premium)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Outlook - Office 365 conflict with AVAST
Post by: lukor on December 05, 2019, 08:31:56 PM

Hi,
how do you sync your Gmail? Via POP3 or IMAP? SMTP is only used when sending an email - is disabling SMTP required for receiving the emails or only for sending?

Lukas