Avast WEBforum

Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: Amissah on November 30, 2019, 08:31:13 AM

Title: Avast Mobile Ultimate Keeps Disconnecting
Post by: Amissah on November 30, 2019, 08:31:13 AM

My avast mobile vpn keeps disconnecting and the worse part is it bugs out when i try to reconnect. I have to restart my phone to connect again. Yeahh its extremely annoying and i hope there's a quick fix for this.

Title: Re: Avast Mobile Ultimate Keeps Disconnecting
Post by: Tereza V. on December 02, 2019, 01:24:23 PM

Hi, to be able to help you we would need more details, but let me try:

- you either have Huawei, Honor, Xiaomi or Oppo - device by a manufacturer who uses very tough batter optimization. We recommend the website www.dontkillmyapp.com which is a nice summary of how various manufacturers use optimizing features and how to adjust them, so that your other apps can actually work.

- the other option is that you have Android 8 and more than one VPN app. In such case we would recommend to keep just ours.

Title: Re: Avast Mobile Ultimate Keeps Disconnecting
Post by: Sabine50 on January 30, 2020, 06:59:59 AM

Ich habe genau dieselben Probleme. Ich habe jedoch ein Sony X1.  Wirklich sehr nervig.

Title: Re: Avast Mobile Ultimate Keeps Disconnecting
Post by: rocksteady on January 30, 2020, 06:20:14 PM

@Sabine. Please post here in English language, otherwise find your own language section here:
https://forum.avast.com/index.php?board=21.0