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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: monica_888 on January 16, 2004, 08:22:01 PM

Title: avast is weak in trojans
Post by: monica_888 on January 16, 2004, 08:22:01 PM

i  have   trojan  downloader   virus   on  my  computer   but  avast  cannot  detect   it   should   i  send  that  send  that  file  to  support@avast.com

Title: Re:avast is weak in trojans
Post by: igor on January 16, 2004, 08:38:00 PM

There's a special address for submitting suspicious files: virus@avast.com

Title: Re:avast is weak in trojans
Post by: Lisandro on January 17, 2004, 03:24:46 AM

Quote from: monica_888 on January 16, 2004, 08:22:01 PM

i  have   trojan  downloader   virus   on  my  computer   but  avast  cannot  detect   it   should   i  send  that  send  that  file  to  support@avast.com

Which trojan are you talking about? Which file was infected?

Title: Re:avast is weak in trojans
Post by: techie101 on January 18, 2004, 11:51:59 PM

monica,

It is important when you report a problem, to give us as much information as your system displays at the time of the incident, that is, the file infected; the virus name; file size; path to infected file etc.

We can better analyze the situation and recommend a proper course of action.

As Technical pointed out, we need more information.

Thanks,
techie