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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: tsodwyer on December 05, 2019, 03:36:25 PM

Title: Avast Premium on Win 10 Stuck at 30%
Post by: tsodwyer on December 05, 2019, 03:36:25 PM

Started Full Scan last evening at 10pm.
I got up at 6am and saw the scan was 30% complete.
3-1/2 hours later, the scan remains at 30%

It seems that the scan is stuck. Does anyone have any thoughts on how to proceed

Title: Re: Avast Premium on Win 10 Stuck at 30%
Post by: r@vast on December 05, 2019, 04:05:49 PM

Hi,

Could you please provide us with a support file log and paste the file id here.
Also, make sure "Generate report file" is enabled
Menu>Settings (cog wheel)>Protection>Virus scans > "Generate report file" (at the bottom)


To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file