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Business Products => Avast Business => On-Premise Management Console & Clients => Topic started by: Paulo208 on December 11, 2019, 10:55:19 AM

Title: Licences wrongfully expired
Post by: Paulo208 on December 11, 2019, 10:55:19 AM

Hi, Everybody,

Since last Monday our On-Premise console (6.0.14) is not working, saying "YOUR LICENSE HAS EXPIRED Your devices were deactivated and all updates are disabled now." but our licence (Business Pro) is valid until 2022. Still the endpoints (PCs) seem to have a valid licence and up to date signatures.
Tech support has not answered...yet... I still have hope.
Any ideas or similar experiences?

Cheers

Title: Re: Licences wrongfully expired
Post by: Asyn on December 11, 2019, 10:57:33 AM

Did you buy from Avast directly or from a reseller..?

Title: Re: Licences wrongfully expired
Post by: Paulo208 on December 11, 2019, 11:01:53 AM

We bought from a reseller.

Title: Re: Licences wrongfully expired
Post by: Asyn on December 11, 2019, 11:04:28 AM

Quote from: Paulo208 on December 11, 2019, 11:01:53 AM

We bought from a reseller.

OK, you need to contact your reseller then.

Title: Re: Licences wrongfully expired
Post by: Paulo208 on December 11, 2019, 11:12:12 AM

I've sent then an email yesterday but I'll try the phone today.
Thank you.

Cheers

Title: Re: Licences wrongfully expired
Post by: Asyn on December 11, 2019, 11:23:17 AM

You're welcome.

Title: Re: Licences wrongfully expired
Post by: Infratech Solutions on December 11, 2019, 12:11:37 PM

You can also see the message "YOUR LICENSE HAS EXPIRED Your devices were deactivated and all updates are disabled now" if you have more devices than licenses.

Title: Re: Licences wrongfully expired
Post by: Paulo208 on December 11, 2019, 12:15:33 PM

Ok, thanks, but that's not the case.
We have 235 licences and around 215 in use. Close but not there :)