Avast WEBforum
Consumer Products => Avast Account (my.avast.com) => Topic started by: bajjerfan on December 12, 2019, 05:52:59 AM
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I have several Avast products that are each licensed for 3 computers. One of the computers has become inaccessible due to graphics issues. How do I deactivate the licenses that are associated with that computer? I can log into my account on my computer, but I can't find any way to deactivate any of the licenses except for the computer I use to sign into my account with.
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I have several Avast products that are each licensed for 3 computers. One of the computers has become inaccessible due to graphics issues. How do I deactivate the licenses that are associated with that computer? I can log into my account on my computer, but I can't find any way to deactivate any of the licenses except for the computer I use to sign into my account with.
Hi,
Since the one device is offline, you can activate the license on a new device.
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Since the other licenses are all being used will this show as a 4th license?
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Since the other licenses are all being used will this show as a 4th license?
You should be able to assign licenses from your my.avast.com. So you should be able to remove the association with the system with the graphics issues.
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Since the other licenses are all being used will this show as a 4th license?
You should be able to assign licenses from your my.avast.com. So you should be able to remove the association with the system with the graphics issues.
Unfortunately, I am unable to do that. I can log in and see that I have 3 licenses, but it doesn't list the individual devices that the licenses are associated with.
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Since the other licenses are all being used will this show as a 4th license?
You should be able to assign licenses from your my.avast.com. So you should be able to remove the association with the system with the graphics issues.
Unfortunately, I am unable to do that. I can log in and see that I have 3 licenses, but it doesn't list the individual devices that the licenses are associated with.
Unfortunately, as an Avast Free user, I don't have a licenses section in my.avast.com, but from memory of what I had seen in the forums that function used to be available.
However, as r@vast mentions if that system isn't likely to come back on line, you should be able to activate the license on a new device.
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Since the other licenses are all being used will this show as a 4th license?
You should be able to assign licenses from your my.avast.com. So you should be able to remove the association with the system with the graphics issues.
Unfortunately, I am unable to do that. I can log in and see that I have 3 licenses, but it doesn't list the individual devices that the licenses are associated with.
Is there a way that avast can do that for me since I can't find anything where I can delete specific licenses on specific computers?
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Is there a way that avast can do that for me since I can't find anything where I can delete specific licenses on specific computers?
Contact support: https://support.avast.com/contact
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Is there a way that avast can do that for me since I can't find anything where I can delete specific licenses on specific computers?
Contact support: https://support.avast.com/contact
Thanks. We'll see if they can.
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You're welcome.
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You're welcome.
That was of no help. All I got were instructions on how to install and activate the service on a new computer which I already know how to do. When that was done and the scan was run, when it came to the part to "fix" the issues it found payment was requested.
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Contact Sales: https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.