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Business Products => Avast Business => Topic started by: Moritz15 on December 12, 2019, 04:27:30 PM

Title: Error while installing Avast Business
Post by: Moritz15 on December 12, 2019, 04:27:30 PM
Hello,

I'm trying to install Avast Business by "AVAST_Business_Agent_setup_online.exe" downloaded today.
I got an error message while installing "we are sorry but the installer must be run at high integrity level".
In the end it says, "Installation Completed With Errors".

Haven't seen this after installing Avast business in dozens on different machines!

After restarting Avast Business seems to be installed but the firewall is deactivated.

OS: (still) Windows 7 Professional 64 Bit

Any suggestions?

(sorry for/if any mistakes, I am german)
Title: Re: Error while installing Avast Business
Post by: mickey.b on December 12, 2019, 08:10:49 PM
Hello,

I'm trying to install Avast Business by "AVAST_Business_Agent_setup_online.exe" downloaded today.
I got an error message while installing "we are sorry but the installer must be run at high integrity level".
In the end it says, "Installation Completed With Errors".

Haven't seen this after installing Avast business in dozens on different machines!

After restarting Avast Business seems to be installed but the firewall is deactivated.

OS: (still) Windows 7 Professional 64 Bit

Any suggestions?

(sorry for/if any mistakes, I am german)

First, try unblocking the "AVAST_Business_Agent_setup_online.exe" by right-clicking on the file, click the Unblock button, and then click the Apply/OK buttons below. Please see https://blogs.msdn.microsoft.com/delay/p/unblockingdownloadedfile/ (https://blogs.msdn.microsoft.com/delay/p/unblockingdownloadedfile/) for more information.

If that didn't work, try right-clicking on the "AVAST_Business_Agent_setup_online.exe" file again and click Run as administrator in the pop-up menu.

If you continue to experience issues, please create a case at https://www.avast.com/business-support-contact (https://www.avast.com/business-support-contact)
Title: Re: Error while installing Avast Business
Post by: Moritz15 on December 13, 2019, 01:52:44 PM
Thanks! I did not get the error message after unblocking and running the file as administrator, but the firewall still turned off.

When I click on "TURN ON", it says: "Unable to start Firewall".
Title: Re: Error while installing Avast Business
Post by: mickey.b on December 16, 2019, 10:51:18 PM
Thanks! I did not get the error message after unblocking and running the file as administrator, but the firewall still turned off.

When I click on "TURN ON", it says: "Unable to start Firewall".

Did you have another antivirus installed previously, even older Avast versions? If so, you may need to perform a thorough uninstall...
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Title: Re: Error while installing Avast Business
Post by: kori42 on December 22, 2019, 06:42:03 PM
I finally uninstalled Avast Business, restarted, then found that Avast (free) was still installed - the Avast Business install did not remove it even though it completed normally.

I was able to uninstall Avast (free), restarted.

Downloaded the Avast Business installer for the third time in case it was defective.

Ran the Avast Business installer, restarted. 

Now it shows up properly in the device list.  It only took 3 hours to figure it out.