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Consumer Products => Avast Mac Security => Topic started by: edward110 on December 14, 2019, 06:05:06 AM

Title: Upgrade to Catalina: File and Ransomware shields blocked
Post by: edward110 on December 14, 2019, 06:05:06 AM
I have followed the directions to allow full system access, but File Shield is showing OFF with an unhelpful "We're sorry" message. See attachment.

Also, the Ransomware Shield (for which I have a license) refuses to turn on. I authenticate when asked, but it continues to show as OFF.

I am running the latest 14.2 version.

How can I fix these critical problems as soon as possible?
Title: Re: Upgrade to Catalina: File and Ransomware shields blocked
Post by: edward110 on December 15, 2019, 12:08:20 AM
A double restart seems to have unblocked things. Now all shields are working. But only after TWO restarts, weirdly...something's still funky here, but I am back in business.
Title: Re: Upgrade to Catalina: File and Ransomware shields blocked
Post by: lukas.hasik on December 17, 2019, 02:49:54 PM
hello, that's a great news that it started to work. However would you mind to send us logs? Send us support packege with a note that's about this forum topic, please - https://support.avast.com/en-ww/article/Submit-Mac-Security-support-file
Title: Re: Upgrade to Catalina: File and Ransomware shields blocked
Post by: edward110 on December 17, 2019, 07:04:41 PM
Done.