Avast WEBforum

Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: brm on December 15, 2019, 01:07:13 PM

Title: Connection problem...
Post by: brm on December 15, 2019, 01:07:13 PM

Sorry, this is going to be rather vague, as I'm remote from my Mum's laptop which is having the problem... she's trying to renew Avast VPN, and this keeps on coming up, apparently

(https://topsham.files.wordpress.com/2019/12/avast.png?w=730)

She's not having any other connection issues, as far as I'm aware.

Title: Re: Connection problem...
Post by: r@vast on December 16, 2019, 04:51:38 PM

Hi,

Based on what you have said, I would recommend that you either "Restart" the PC or Router (or both).
You can also attempt to repair the app. https://support.avast.com/en-ww/article/Repair-Antivirus

Title: Re: Connection problem...
Post by: brm on December 24, 2019, 05:48:11 PM

Thanks - tried the restarting bit, so will try the repair...