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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Rafael408 on December 30, 2019, 01:05:32 AM

Title: Avast Premium "died" - "This shouldn't take long" screen
Post by: Rafael408 on December 30, 2019, 01:05:32 AM
So, I have a 2 year subscription of what was the old AIS. Updated to Premium last year and, since that, I'm facing this problem

(https://thumbs2.imagebam.com/62/33/76/a384ad1329133898.jpg) (http://www.imagebam.com/image/a384ad1329133898)

The Antivirus "died".. The main engine doesn't work, with Windows advising that no antivirus protection is active.. I'm using Windows Defender now.. This is not the first time, but the other time, wasn't this bad.. Was only the main UI that crashed, not the entire thing..

For record, the virus definitions update is automatic.. The program updates isn't and is a 2 weeks Windows install..
Title: Re: Avast Premier "died"
Post by: rocksteady on December 30, 2019, 12:40:24 PM
Your image does not appear as a screenshot.
Also many people here are unwillimg to visit a 3rd party website to view images.
Title: Re: Avast Premier "died"
Post by: Rafael408 on December 30, 2019, 03:53:32 PM
Didn't noticed I could upload attachments on this forum..

Anyway, adding, tried to repair the installation and nothing.. Same results..

Title: Re: Avast Premier "died"
Post by: rocksteady on December 30, 2019, 06:06:53 PM
As you have a paid version of Avast, you can contact Avast support here: https://support.avast.com/contact
Also take a look here regarding product change from Avast Premier to Premium Security: https://support.avast.com/en-ww/article/Premium-Security-FAQ
Title: Re: Avast Premium "died"
Post by: Rafael408 on December 30, 2019, 06:52:59 PM
Quote from: rocksteady on December 30, 2019, 06:06:53 PM
As you have a paid version of Avast, you can contact Avast support here: https://support.avast.com/contact
Also take a look here regarding product change from Avast Premier to Premium Security: https://support.avast.com/en-ww/article/Premium-Security-FAQ
OK, I'll try that..

To clarify: I updated to the Premium version, not Premier, as stated before.. Was a free upgrade, so..
Title: Re: Avast Premium "died"
Post by: bob3160 on December 31, 2019, 12:57:09 AM
You could try a clean install.



If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Title: Re: Avast Premium "died" - "This shouldn't take long" screen
Post by: Rafael408 on January 09, 2020, 03:49:30 AM
After a week of a clean install, it happened again.. And yes, the entire antivirus engine stops, has shown in the attached thumbnail..

Can't trust in an antivirus that behaves like this.. There's clearly a problem with it..
Title: Re: Avast Premium "died" - "This shouldn't take long" screen
Post by: dwesolowski on January 11, 2020, 09:26:39 AM
Same issue here, accepted the free upgrade.

After a reboot stuck on "This shouldn't take long" screen.

Did a clean install and fixed the issue.

Few days later no protection again stuck on "This shouldn't take long" screen.

Tried repair no luck fixing the issue.