Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: flipside555 on January 10, 2020, 12:12:20 PM

Title: No option to create an exception
Post by: flipside555 on January 10, 2020, 12:12:20 PM

I have Avast on two computers. They both regularly inform me that they have discovered an infection when I access YouTube.

On one computer, there is a button to add an exception. Clicking that gets rid of the alerts for a while. On the other computer, there is no button to add an exception. I guess I could dig down into the program on the second computer to add an exception every time this occurs, but I would rather have a button similar to the one on the first computer

Title: Re: No option to create an exception
Post by: r@vast on January 10, 2020, 03:07:54 PM

Hi,

In general the option to "create an exception" depends on the type of detection.
Nevertheless, could you provide us with the Web Shield log file.
The web shield report is here:
C:\ProgramData\AVAST Software\Avast\report\WebShield.txt

Title: Re: No option to create an exception
Post by: flipside555 on January 10, 2020, 04:20:08 PM

Quote from: r@vast on January 10, 2020, 03:07:54 PM

Hi,

In general the option to "create an exception" depends on the type of detection.
Nevertheless, could you provide us with the Web Shield log file.
The web shield report is here:
C:\ProgramData\AVAST Software\Avast\report\WebShield.txt

Thanks, what is the easiest way to send it you?

Title: Re: No option to create an exception
Post by: Pondus on January 10, 2020, 04:32:57 PM

Quote

Thanks, what is the easiest way to send it you?

Attach log here

see below the box you write in    Attachments and other options