Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: Simon364 on January 10, 2020, 11:26:36 PM

Title: Cancel Avast Cleanup Premium
Post by: Simon364 on January 10, 2020, 11:26:36 PM
I do not see the service on my account page however I can see such on the application. Activation code: Y4P2L4-GN25S2-4D94FJ

Mind canceling such for me?

Kind regards,
Simon.
Title: Re: Cancel Avast Cleanup Premium
Post by: Stellarman on January 13, 2020, 09:19:03 AM
I do not see the service on my account page however I can see such on the application. Activation code: Y4P2L4-GN25S2-4D94FJ

Mind canceling such for me?

Kind regards,
Simon.

Hi,

I was not able to find any record based on the activation code you sent. However I tried to look for your email in our database and there is a record associated with it, however it includes only Avast Premier which expired Dec/23/2020.

I guess you are interested in cancelling the Cleanup Premium license subscription right?

If so, please check whether you didn't make a typo while entering the activation code and let me know.

Thank you.
Title: Re: Cancel Avast Cleanup Premium
Post by: Simon364 on January 14, 2020, 07:46:20 PM
Ah, it seems as if I mixed up the code, here it is once again: Y4P2L4-GN25S2-4D49FJ

That code above is the only thing I wish to cancel. I would like to keep all the other service on my account.

Kind regards,
Simon.
Title: Re: Cancel Avast Cleanup Premium
Post by: Stellarman on January 15, 2020, 10:42:45 AM
Ah, it seems as if I mixed up the code, here it is once again: Y4P2L4-GN25S2-4D49FJ

That code above is the only thing I wish to cancel. I would like to keep all the other service on my account.

Kind regards,
Simon.

Hi,

I just cancelled your subscription.

The trial period is still valid until January 20 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup Premium
Post by: marvinsbrendas2002 on January 20, 2020, 03:17:40 PM
I would like to cancel my subscription for Avast Cleanup Premium. My order number is 38411873139. I have tried several times with no success.
Title: Re: Cancel Avast Cleanup Premium
Post by: Stellarman on January 21, 2020, 09:55:51 AM
I would like to cancel my subscription for Avast Cleanup Premium. My order number is 38411873139. I have tried several times with no success.

Hi,

your subscription has already been cancelled on January 19.

The trial period is still valid until February 23 so you can still enjoy our product until then.

Thank you and have a nice day.