Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: Jake1121 on January 11, 2020, 02:01:03 PM

Title: Devices not listed
Post by: Jake1121 on January 11, 2020, 02:01:03 PM

Why am I unable to see the devices I have using my subscription?  I've looked all over my.avast.com and nowhere do I find which pcs are using this subscription.

Title: Re: Devices not listed
Post by: rocksteady on January 11, 2020, 06:50:30 PM

Have you had a look at this post regarding changes to device listings:
https://forum.avast.com/index.php?topic=225826.0

Title: Re: Devices not listed
Post by: Jake1121 on January 11, 2020, 07:06:27 PM

I hadn't, thank you. 
Between this and the fact that I have to uninstall/reinstall because I updated my credit card expiration date, looks like its time to move on to another product.
I appreciate the response.

Title: Re: Devices not listed
Post by: bob3160 on January 11, 2020, 07:58:36 PM

Quote from: Jake1121 on January 11, 2020, 07:06:27 PM

I hadn't, thank you. 
Between this and the fact that I have to uninstall/reinstall because I updated my credit card expiration date, looks like its time to move on to another product.
I appreciate the response.

I'm confused. I thought you're using the product to protect your systems not keep track of
what systems are using the product?

Title: Re: Devices not listed
Post by: Jake1121 on January 11, 2020, 08:07:58 PM

Hold on a minute, let me call the locations where the other PCs are that are supposed to be covered by this subscription to check.....  I'll be right back.