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Non-English Zone => Italiano => Topic started by: ahimsa on January 17, 2020, 11:13:48 AM

Title: contattare un moderatore
Post by: ahimsa on January 17, 2020, 11:13:48 AM
Buongiorno, vorrei contattare o essere contattata da un moderatore, è possibile?
Grazie
Title: Re: contattare un moderatore
Post by: Asyn on January 17, 2020, 11:39:54 AM
Sorry, no Italian mods. Do you speak English or German..?
Title: Re: contattare un moderatore
Post by: ahimsa on January 17, 2020, 01:32:17 PM
a little English, but not well
Title: Re: contattare un moderatore
Post by: Asyn on January 17, 2020, 02:09:28 PM
a little English, but not well
Guess we can work with that, I understand a little Italian. ;)
Title: Re: contattare un moderatore
Post by: ahimsa on January 18, 2020, 12:38:25 PM
ok i attempt
I tried to send you a private message, but I wasn't allowed
 I would like to know why I can't grant a refund for a antivirus' subscription  I don't want because 69.90 for a pc I use only once or twice a month is too expensive -and more importantly- I haven't required it.
I am trying for days to require a refund but the answer was always "there is an error..."
Title: Re: contattare un moderatore
Post by: ahimsa on January 18, 2020, 12:38:57 PM
thanks
Title: Re: contattare un moderatore
Post by: ahimsa on January 18, 2020, 01:40:18 PM
The error code appears each time I try to require a refund:

error code
SYS_ 000001



very sorry for my English...

Title: Re: contattare un moderatore
Post by: ahimsa on January 18, 2020, 01:49:32 PM
This is the original message in Italian

Errore del server
al momento non è possibile eseguire l'azione richiesta. Ci scusiamo per l'inconveniente. Ne siamo consapevoli e stiamo lavorando per correggere il problema nel più breve tempo possibile. Fai clic sul pulsante indietro del browser e riprova in seguito, oppure scegli un'azione diversa

codice errore:SYS_000001
Title: Re: contattare un moderatore
Post by: Asyn on January 19, 2020, 06:22:37 AM
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Title: Re: contattare un moderatore
Post by: ahimsa on January 19, 2020, 08:53:45 PM
Thanks... but...
unfortunately this is the link that I tried so many times. At the end, instead of a positive solution "error code SYS_000001" occurs every time.
Title: Re: contattare un moderatore
Post by: Asyn on January 20, 2020, 04:56:29 AM
OK, if it doesn't work by Tuesday, let me know.
Title: Re: contattare un moderatore
Post by: ahimsa on January 20, 2020, 02:01:38 PM
thank you very much
Title: Re: contattare un moderatore
Post by: Asyn on January 20, 2020, 03:03:24 PM
You're welcome.
Title: Re: contattare un moderatore
Post by: ahimsa on January 22, 2020, 03:47:39 PM
I've just tried today once more,  but with no result.
Title: Re: contattare un moderatore
Post by: Asyn on January 23, 2020, 05:14:10 AM
Which browser are you using..? Could you try with another browser..!?
Title: Re: contattare un moderatore
Post by: ahimsa on January 24, 2020, 12:07:21 AM
Usually Safari - but this evening I have tried Google Chrome and now I'm waiting for a confirmation mail.
I'll let you know.

Thanks :)
Title: Re: contattare un moderatore
Post by: Asyn on January 24, 2020, 04:32:09 AM
You're welcome.
Title: Re: contattare un moderatore
Post by: ahimsa on January 28, 2020, 09:56:55 PM
I'm delighted to say that I have received the refund.
Grateful for Asyn's help and to know Avast's reliability.

Title: Re: contattare un moderatore
Post by: Asyn on January 29, 2020, 04:14:10 AM
You're welcome and thanks for the feedback. Ciao.
Title: Re: contattare un moderatore
Post by: ahimsa on January 29, 2020, 08:37:21 PM
Cheers