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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: triforce3333333 on January 19, 2020, 09:46:55 PM

Title: Smart Scan won't give me my results
Post by: triforce3333333 on January 19, 2020, 09:46:55 PM

So I don't know what's going on, but I ran a scan and and it says it's finished scanning all my files and it says there's a virus/malware alert and some kind of advanced issue but the thing has been loading for over 2 hours now.

Attached is a screenshot of it, it's been processing for ages now

Title: Re: Smart Scan won't give me my results
Post by: bob3160 on January 19, 2020, 10:05:04 PM

Have you checked here?
(https://screencast-o-matic.com/screenshots/u/Lh/1579467834873-31693.png)

Title: Re: Smart Scan won't give me my results
Post by: DavidR on January 19, 2020, 10:15:39 PM

Normally you should have jot a Next button to go the next section (when you got the virus/malware alert), but I don't see it on your attached image.

As Bob mentioned you should be able to look at the Virus Scan results, but I guess that won't show until the scan has completed (not the case in your attached image.

Title: Re: Smart Scan won't give me my results
Post by: triforce3333333 on January 19, 2020, 10:42:12 PM

Thanks, for some reason it wouldn't display them from there, but if I backed out to the menu and looked at the results from the menu bob mentioned it displayed them just fine

Title: Re: Smart Scan won't give me my results
Post by: bob3160 on January 19, 2020, 11:11:06 PM

Quote from: triforce3333333 on January 19, 2020, 10:42:12 PM

Thanks, for some reason it wouldn't display them from there, but if I backed out to the menu and looked at the results from the menu bob mentioned it displayed them just fine

Unless the scan had finished, you're only seeing a partial result.