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Consumer Products => Avast Cleanup => Topic started by: Bruno411 on January 21, 2020, 02:51:38 PM

Title: Avast Clean up Premium Cancellation/Refund
Post by: Bruno411 on January 21, 2020, 02:51:38 PM

Hi

I was checking my back account today and I have noticed a payment of £59.99. After calling my bank they notified  me this payment was for your company, Avast.
I have no recollection  of stting up any payment with your company. I also weren't  notified  of any payment  due to come out by you.
How can I cancel this payment and get a refund?
Why I wasn't  notified prior the payment was done?
Can someone get back to me soon, regarding this matter?

Title: Re: Avast Clean up Premium Cancellation/Refund
Post by: bob3160 on January 21, 2020, 02:58:38 PM

Contact Sales:  https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.

Title: Re: Avast Clean up Premium Cancellation/Refund
Post by: franlunn on February 27, 2020, 09:32:08 PM

I do not wish to renew Avast Cleanup .All three accounts were rolled in together and do not expire until Oct.23/2020 .

Title: Re: Avast Clean up Premium Cancellation/Refund
Post by: bob3160 on February 27, 2020, 09:33:01 PM

Quote from: franlunn on February 27, 2020, 09:32:08 PM

I do not wish to renew Avast Cleanup .All three accounts were rolled in together and do not expire until Oct.23/2020 .

Follow the instructions posted.