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Business Products => Avast Business => Cloud Management Console & Clients => Topic started by: Pookey2 on January 25, 2020, 04:34:51 PM

Title: Avast Business Antivirus - Managed fails to load on start-up after Avast update
Post by: Pookey2 on January 25, 2020, 04:34:51 PM

Avast Business Antivirus - Managed fails to load on start-up.
Avast AV installation worked fine on 23 Jan 2020.
Problem occured after latest Avast update.
- Tray Icon Message: You are unprotected
- Screen Console will not launch...
- Screen message "Loading. This shouldn't take long"
- No change after 1 hour
- No change after reboot

Title: Re: Avast Business Antivirus - Managed fails to load on start-up after Avast update
Post by: mickey.b on February 10, 2020, 09:33:16 PM

Quote from: Pookey2 on January 25, 2020, 04:34:51 PM

Avast Business Antivirus - Managed fails to load on start-up.
Avast AV installation worked fine on 23 Jan 2020.
Problem occured after latest Avast update.
- Tray Icon Message: You are unprotected
- Screen Console will not launch...
- Screen message "Loading. This shouldn't take long"
- No change after 1 hour
- No change after reboot

I'd recommend creating a case at https://www.avast.com/business-support-contact (https://www.avast.com/business-support-contact) if you haven't done so already. We'll probably need log files following the instructions of Submitting a support file using the Avast Support Tool (https://support.avast.com/article/33/)