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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: buckley.andy on January 26, 2020, 06:05:53 AM

Title: File Shield keeps enabling itself
Post by: buckley.andy on January 26, 2020, 06:05:53 AM

I only use AMS for the anti theft module. I have disabled all shields in settings but File Shield continually reenables itself after a period of time. I want this disabled and to disabled.

Title: Re: File Shield keeps enabling itself
Post by: Tereza V. on January 28, 2020, 01:23:02 PM

Hi, we need to investigate this, could you please specify:

- what type of device you have
- what Android version it is
- what Avast Mobile Security version you are using?

Title: Re: File Shield keeps enabling itself
Post by: buckley.andy on February 05, 2020, 05:47:30 PM

- what type of device you have - Lenovo Zuk Z2
- what Android version it is - 7.1.1
- what Avast Mobile Security version you are using? 6.25.3-323228

Title: Re: File Shield keeps enabling itself
Post by: Tereza V. on February 17, 2020, 08:57:44 PM

Hi, sorry for the delay, we have tried to reproduce it.
The feature did not reenable itself but after a while, there was a notification of some issues.
Clicking on the notification sends you to the scan results where you can see a message that you are not protected because the the File Shield feature is disabled. If you click resolve, the feature will be enabled automatically.

Is it possible that you misunderstood that both locations (Settings and Scan Results) are the same feature?

Title: Re: File Shield keeps enabling itself
Post by: buckley.andy on February 17, 2020, 09:52:55 PM

I'm in the settings menu where shields can be turned off and on. In the Activity Log I see at random times that File Shield gets enabled. However I've since discovered that be restarting the phone it enables the File Shield every time.