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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: micbenste on January 27, 2020, 05:28:21 PM

Title: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: micbenste on January 27, 2020, 05:28:21 PM
https://www.vice.com/en_us/article/qjdkq7/avast-antivirus-sells-user-browsing-data-investigation
https://www.pcmag.com/news/the-cost-of-avasts-free-antivirus-companies-can-spy-on-your-clicks

Vice and PC Magazine found out through leaked documents you gather and sell the browsing history of users of the free version of Avast. You also claimed it was completely anonomized, which really doesn't exist with the type of firms you've been selling the data to, especially considering you apparently left in some crucial data which easily allows to identify someone.

Now, that you do it vs the users of the free version without clearly telling them, might already be a breach of the GDPR. Considering you have the habit to spam paying users with ads, I'm starting to wonder whether you did the same to users of your paid product versions. Did you, or did you not?
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: TheOwner on January 27, 2020, 05:41:11 PM
Avast is already known for spyware in users PC, nothing new. Also if you have HTTPS scan enabled (which is enabled by default) they can read your encrypted communication. Free is never free.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: micbenste on January 27, 2020, 05:44:26 PM
Avast is already known for spyware in users PC, nothing new. Also if you have HTTPS scan enabled they can read your encrypted communication. Free is never free.

Hence why I was asking specifically whether they do so also for the premium users. I've got premium Avast, and I'd be really pissed off if they do it to premium users too.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: grant.christiansen on January 27, 2020, 05:49:00 PM
I am looking for an official word from Avast on this.  As a paying subscriber for about 15 years now, I would like an official word.

https://www.pcmag.com/news/the-cost-of-avasts-free-antivirus-companies-can-spy-on-your-clicks?utm_source=email&utm_campaign=whatsnewnow&utm_medium=title

Also avast can you fix your f&^%* captcha so it is readable?

Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Frags on January 27, 2020, 06:18:57 PM
This is pretty devastating for Avast. I'm both appalled and disappointed. For a company that says it offers "powerful security for your digital life" it seems it is more interested in selling user data for big money. This cannot be absolved by saying something like 'free is never free' and i hope Avast feel the heat over this.

Regarding Jumpshot, is there a specific opt-in for that data collection? Joseph Cox at Vice / Motherboard suggested so by posted this image over on Twitter:

(https://pbs.twimg.com/media/EPTFiJtVUAA4LQA?format=jpg&name=small)

"This is the new opt-in message that should be popping up on more Avast antivirus users' screens soon." was the caption.

But does this mean if we have not had this pop-up our data is not being reported to Jumpshot? Or is that new and this has this been going on through the "allow usage data to be shared with 3rd parties for analytics" tab in the privacy section of the control panel? I have always had this un-clicked but recently found it clicked - probably after i updated to the new interface.

I'd suggest Avast need to be extremely transparent about this and fast.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: TheOwner on January 27, 2020, 06:21:10 PM
Avast is already known for spyware in users PC, nothing new. Also if you have HTTPS scan enabled they can read your encrypted communication. Free is never free.

Hence why I was asking specifically whether they do so also for the premium users. I've got premium Avast, and I'd be really pissed off if they do it to premium users too.

Any version of Avast.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Pondus on January 27, 2020, 06:26:17 PM
Quote
This is pretty devastating for Avast. I'm both appalled and disappointed. For a company that says it offers "powerful security for your digital life" it seems it is more interested in selling user data for big money. This cannot be absolved by saying something like 'free is never free' and i hope Avast feel the heat over this.

AV vendors market share (click on vendor for details)  https://metadefender.opswat.com/reports/anti-malware-market-share#!/

avast have a huge market share (400 mill +) but almost all is from free version, so to get revenue up they use sneaky tricks



Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: kenny556 on January 27, 2020, 07:10:05 PM
L0L wonder what bob has to say about this one.... I'm so glad avast is off all my systems including my family members. If this includes the paid versions users should start to file suit. Take some of those earnings back and show them what corporate greed leads to. 
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: andrejl2 on January 27, 2020, 07:58:54 PM
Even after entering your key during installation (i have avast premium + vpn + premium cleaner.... whole $hit i know), go to privacy settings, you will see almost all options still enabled, even if you choose on install ''No thanks'' ( as Frags picture - Mind sharing some data with us - ) almost all options are checked yes.


Now i wonder, even if we manually disable these, do these even apply, or is Avast just doing they ''way'' with data anyway....


w t f
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on January 27, 2020, 08:36:02 PM
Even after entering your key during installation (i have avast premium + vpn + premium cleaner.... whole $hit i know), go to privacy settings, you will see almost all options still enabled, even if you choose on install ''No thanks'' ( as Frags picture - Mind sharing some data with us - ) almost all options are checked yes.


Now i wonder, even if we manually disable these, do these even apply, or is Avast just doing they ''way'' with data anyway....


w t f
To wonder, speculate or assume, really isn't helpful.
Wait for a reply from Avast. They are aware of the article.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: andrejl2 on January 27, 2020, 09:44:55 PM
Oh really, and how are we customers / users suppose to know if any of the A devs read it or not? Is there a thread sign or something, that someone is looking into this? I'm not aware of any.

It isn't helpful either to quote out one's comment, as others in this thread are in same search for answers, and a transparent response would be correct.

So if your're not , and obviously aren't a member of Avast, and don't have any clue about this, i suggest you to wait it out also. I haven't written previous comment to you, it was a general response to all in thread.

So be a good fella, and wait it out also. Your reply is all but helpful to any of us.

//and i apologize to all for spelling etc, English is not my native L.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on January 27, 2020, 09:52:31 PM
Oh really, and how are we customers / users suppose to know if any of the A devs read it or not? Is there a thread sign or something, that someone is looking into this? Didn't see any.

It isn't helpful either to quote out one's comment, as others in this thread are in same search for answers, and a transparent response would be correct.

So if your're not , and obviously aren't a member of Avast, and don't have any clue about this, i suggest you to wait it out also. As i haven't written previous comment to you.

So be a good fella, and wait it out also.

And again, your reply is all but helpful to any of us.
What part of your response is missing?
Avast has been notified and has already acknowledge their awareness of the article.
Once they reply to that article, /it will also be available here in the forum or via a link to a public rebuttal.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: andrejl2 on January 27, 2020, 09:58:55 PM
How do we know on forum, that A was notified?

In all previous posts no one mentioned that Avast was notified, is there a forum sign, or something that i'm unaware of?

Your post, quoting mine, was first to tell that, Avast is aware of this thread.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on January 27, 2020, 10:04:51 PM
How do we know on forum, that A was notified?

In all previous posts no one mentioned that Avast was notified, is there a forum sign, or something that i'm unaware of?

Your post, quoting mine, was first to tell that, Avast is aware of this thread.
As I've stated, Avast has been notified. I know that to be a fact since I was the one that notified them
and they have stated that they are aware of the article and are addressing the matter. I have other means of
contacting Avast outside of this forum.
Again, wait for a reply from them instead of making assumptions which solve nothing.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: andrejl2 on January 27, 2020, 10:17:04 PM
What assumptions did i make regarding issue asked in this thread about user data using Avast? None.

I only replied with options when installing Avast, and then going to Privacy settings to see majority of options still marked out - even if you choose - No thanks- option on install. Its a fact, not an assumption.


And for question regarding forum notifications , if Avast is aware / notified - is there a visible notification -icon or something to let people know that someone is looking on a subject?

Or the only way is that you jump out on a user stating you forwarded this to Avast?






Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on January 27, 2020, 10:21:49 PM
What assumptions did i make regarding issue asked in this thread about user data using Avast? None.

I only replied with options when installing Avast, and then going to Privacy settings to see majority of options still marked out - even if you choose - No thanks- option on install. Its a fact, not an assumption.


And for question regarding forum notifications , if Avast is aware / notified - is there a visible notification -icon or something to let people know that someone is looking on a subject?

Or the only way is that you jump out on a user stating you forwarded this to Avast?
No there aren't any icons. You'll need to take my word as to what I've stated.
There's a reason I'm tagged as an Uber Evangelist as are some other users on this forum.


Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Pondus on January 27, 2020, 10:49:34 PM
Quote
And for question regarding forum notifications , if Avast is aware / notified - is there a visible notification -icon or something to let people know that someone is looking on a subject?

Or the only way is that you jump out on a user stating you forwarded this to Avast?
As a previous longtime Uber Evangelist, i can confirm what bob3160 say.
Uber Evangelists have ways of contacting avast team both inside this forum (hidden sections) and outside this forum




Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: MartinZ on January 28, 2020, 09:03:23 AM
https://forum.avast.com/index.php?topic=231828.0
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Asyn on January 29, 2020, 06:14:14 AM
Avast’s commitment to responsible data use
https://blog.avast.com/our-commitment-to-responsible-data-use
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: RejZoR on January 29, 2020, 07:21:16 AM
They've done it with all users, however only if you've used avast! browser extensions and had "Share data" feature enabled.

If you've used extension and had data sharing disabled you were not affected. If you were not using extension at all, you were not affected either.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: XdxD on January 29, 2020, 07:51:02 AM
I use both of those. I always unticked everything in Sharing Data sections of both of these programs.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Azure Phoenix on January 29, 2020, 05:00:21 PM
They've done it with all users, however only if you've used avast! browser extensions and had "Share data" feature enabled.

If you've used extension and had data sharing disabled you were not affected. If you were not using extension at all, you were not affected either.
It doesn't sound like the issue is just with the extension

https://www.pcmag.com/news/the-cost-of-avasts-free-antivirus-companies-can-spy-on-your-clicks
"However, Avast did say it stopped collecting user data for marketing purposes via the Avast and AVG browser extensions.
"We completely discontinued the practice of using any data from the browser extensions for any other purpose than the core security engine, including sharing with Jumpshot," the company said in a statement.

Nevertheless, Avast's Jumpshot division can still collect your browser histories through Avast's main antivirus applications on desktop and mobile. This include AVG antivirus, which Avast also owns. The data harvesting occurs through the software's Web Shield component, which will also scan URLs on your browser to detect malicious or fraudulent websites."
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Milos on January 30, 2020, 08:37:31 AM
A message from Avast CEO Ondrej Vlcek
https://blog.avast.com/a-message-from-ceo-ondrej-vlcek
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: XdxD on January 30, 2020, 06:18:18 PM
A message from Avast CEO Ondrej Vlcek
https://blog.avast.com/a-message-from-ceo-ondrej-vlcek
What about the data that has always been harvested in all these years?
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on January 30, 2020, 09:14:25 PM
A message from Avast CEO Ondrej Vlcek
https://blog.avast.com/a-message-from-ceo-ondrej-vlcek (https://blog.avast.com/a-message-from-ceo-ondrej-vlcek)
What about the data that has always been harvested in all these years?
What about it? There isn't any going back. You can't go back and put the horse back in the barn once it's escaped.
All you can do is make sure no more horses get released.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: XdxD on January 31, 2020, 06:47:12 AM
A message from Avast CEO Ondrej Vlcek
https://blog.avast.com/a-message-from-ceo-ondrej-vlcek (https://blog.avast.com/a-message-from-ceo-ondrej-vlcek)
What about the data that has always been harvested in all these years?
What about it? There isn't any going back. You can't go back and put the horse back in the barn once it's escaped.
All you can do is make sure no more horses get released.
Read this: https://www.bleepingcomputer.com/news/security/avast-shuts-down-jumpshot-after-getting-caught-selling-users-data/
Free users have already started migrating to other solutions. Enterprises would follow suit.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on January 31, 2020, 08:21:14 AM
A message from Avast CEO Ondrej Vlcek
https://blog.avast.com/a-message-from-ceo-ondrej-vlcek (https://blog.avast.com/a-message-from-ceo-ondrej-vlcek)
What about the data that has always been harvested in all these years?
What about it? There isn't any going back. You can't go back and put the horse back in the barn once it's escaped.
All you can do is make sure no more horses get released.
Read this: https://www.bleepingcomputer.com/news/security/avast-shuts-down-jumpshot-after-getting-caught-selling-users-data/ (https://www.bleepingcomputer.com/news/security/avast-shuts-down-jumpshot-after-getting-caught-selling-users-data/)
Free users have already started migrating to other solutions. Enterprises would follow suit.
Old news, it's already posted in other parts of this forum. Please stop trolling.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: voyager.100 on February 03, 2020, 08:23:23 PM
Hello
I am a European user
I am surprised by some untruths published here (and elsewhere) against Avast, a FREE antivirus.
I post on many European forums and I never miss the opportunity to rectify the situation.
There are so many sites or administrations following us.
Remember Cambridge Analytica (resounding example)
Avast uses our data like most other commercial sites, social networks (the worst) browser (often associated with their webmail), extensions, forums, help sites
  all kinds, etc ... etc
An example of my interventions:
https://forum.pcastuces.com/avast_accuse_de_vendre_les_donnees_personnelles_de_ses_clients-f25s81552.htm?page=2&#6120933
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on February 03, 2020, 09:50:24 PM
Hello
I am a European user
I am surprised by some untruths published here (and elsewhere) against Avast, a FREE antivirus.
I post on many European forums and I never miss the opportunity to rectify the situation.
There are so many sites or administrations following us.
Remember Cambridge Analytica (resounding example)
Avast uses our data like most other commercial sites, social networks (the worst) browser (often associated with their webmail), extensions, forums, help sites
  all kinds, etc ... etc
An example of my interventions:
https://forum.pcastuces.com/avast_accuse_de_vendre_les_donnees_personnelles_de_ses_clients-f25s81552.htm?page=2&#6120933 (https://forum.pcastuces.com/avast_accuse_de_vendre_les_donnees_personnelles_de_ses_clients-f25s81552.htm?page=2&#6120933)
I'm happy to know I'm not alone in knowing that if you wanted to keep your privacy,
you should have totally avoided the internet.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Nodar on February 03, 2020, 09:54:45 PM
You are happy to know that you are not [[[(alone)]]]?
So you almost feel that the majority people say that Avast is wrong......
and (usually) the majority are right.
I would like to thank you for letting us to know that you are feeling that.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on February 03, 2020, 10:06:18 PM
You are happy to know that you are not [[[(alone)]]]?
So you almost feel that the majority people say that Avast is wrong......
and (usually) the majority are right.
I would like to thank you for letting us to know that you are feeling that.
My statement said  nothing regarding Avast and the recent data sharing incident.
It strictly stated a fact.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Nodar on February 03, 2020, 10:15:57 PM
Hm, yes , you are right, but you are saying  "if you wanted to keep your privacy, you should have totally avoided the internet"
Ok.....but is it normal thing that an anti virus company sells the users' data?
It is an Anti virus company , why does it sell data?
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Niki23 on February 03, 2020, 10:19:02 PM
Can someone explain how Digital River got access to my last year's payment data and proceeded in renewing the subscription in a much higher price without my approval? A transaction made by using my debit card number which I never allow to be saved???? >:( >:( >:(
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on February 03, 2020, 10:27:28 PM
Can someone explain how Digital River got access to my last year's payment data and proceeded in renewing the subscription in a much higher price without my approval? A transaction made by using my debit card number which I never allow to be saved? ??? >:( >:( >:(
Most likely auto renewal - best you contact Avast Sales.

https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Nodar on February 03, 2020, 10:28:12 PM
Can someone explain how Digital River got access to my last year's payment data and proceeded in renewing the subscription in a much higher price without my approval? A transaction made by using my debit card number which I never allow to be saved???? >:( >:( >:(

I have question to you sir/mam: What avast product do you use on your computer? Avast Anti Virus Or Avast Secure Browser? Or both? I consider this as an important question......
I will appreciate if you answer me. Thank You.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on February 03, 2020, 10:30:11 PM
Hm, yes , you are right, but you are saying  "if you wanted to keep your privacy, you should have totally avoided the internet"
Ok.....but is it normal thing that an anti virus company sells the users' data?
It is an Anti virus company , why does it sell data?
Is it normal, NO
Why does it sell data? I know as much about that topic as you. Avast has already given answers.
Should ii have happened? NO
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on February 03, 2020, 10:31:47 PM
Can someone explain how Digital River got access to my last year's payment data and proceeded in renewing the subscription in a much higher price without my approval? A transaction made by using my debit card number which I never allow to be saved? ??? >:( >:( >:(

I have question to you sir/mam: What avast product do you use on your computer? Avast Anti Virus Or Avast Secure Browser? Or both? I consider this as an important question......
I will appreciate if you answer me. Thank You.
Secure Browser is a free product. It would have nothing to do with purchases.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Nodar on February 03, 2020, 10:43:40 PM
Hm, yes , you are right, but you are saying  "if you wanted to keep your privacy, you should have totally avoided the internet"
Ok.....but is it normal thing that an anti virus company sells the users' data?
It is an Anti virus company , why does it sell data?
Is it normal, NO
Why does it sell data? I know as much about that topic as you. Avast has already given answers.
Should ii have happened? NO

Alright I understand, You will never admit that the company sells data. I didn't understand what you meant when you said "Should ii have happened?"
Ok Thank You.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Nodar on February 03, 2020, 10:45:33 PM
Can someone explain how Digital River got access to my last year's payment data and proceeded in renewing the subscription in a much higher price without my approval? A transaction made by using my debit card number which I never allow to be saved? ??? >:( >:( >:(

I have question to you sir/mam: What avast product do you use on your computer? Avast Anti Virus Or Avast Secure Browser? Or both? I consider this as an important question......
I will appreciate if you answer me. Thank You.
Secure Browser is a free product. It would have nothing to do with purchases.

With all respect sir, I want Niki23's answer.......my question is for him, I just want to know what Avast product he has on his computer.  I already know all your answers.......you always agree with avast at everything......
Thank You again.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: DavidR on February 03, 2020, 11:04:55 PM
Can someone explain how Digital River got access to my last year's payment data and proceeded in renewing the subscription in a much higher price without my approval? A transaction made by using my debit card number which I never allow to be saved???? >:( >:( >:(

As Bob said, probably by your auto payment/renewal mandate when you first purchased. 
That auto payment mandate is an ongoing instruction, unless you specifically cancel it.

It is also likely that your very first payment was handled by Digital River (not actually Avast), the problem with auto renewal/payment is, if you get a discount/offer on your first year, it would revert to full price in subsequent years. 

Personally I would never purchase using an auto renew payment mandate for that very reason (and the need to cancel it), as come renewal time it is likely that you would get some kind of renewal offer via the User Interface.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: DavidR on February 03, 2020, 11:24:24 PM
<snip quotes>
With all respect sir, I want Niki23's answer.......my question is for him, I just want to know what Avast product he has on his computer.  I already know all your answers.......you always agree with avast at everything......
Thank You again.

Well with all due respect:
Personally I don't feel your question is going anywhere other than to try and further your own privacy agenda.

Given that Niki23 has a paid subscription and this is the 'Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier)' sub-forum it is highly likely that that it will a paid version of Avast AV of Avast Premium Security or one of the legacy versions. 

It is unlikely that it could ever be, Avast Secure Browser, which is free if the user elects to install that component.  I know I never have and it hasn't ever been installed.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on February 03, 2020, 11:36:29 PM
Can someone explain how Digital River got access to my last year's payment data and proceeded in renewing the subscription in a much higher price without my approval? A transaction made by using my debit card number which I never allow to be saved? ??? >:( >:( >:(

I have question to you sir/mam: What avast product do you use on your computer? Avast Anti Virus Or Avast Secure Browser? Or both? I consider this as an important question......
I will appreciate if you answer me. Thank You.
Secure Browser is a free product. It would have nothing to do with purchases.

With all respect sir, I want Niki23's answer.......my question is for him, I just want to know what Avast product he has on his computer.  I already know all your answers.......you always agree with avast at everything......
Thank You again.
With all respect, the customer needs help from Avast and I've given him the right way to get that help.
You don't work for Avast. I really don't know what you're trying to extract with the question you asked since it makes no sense.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Nodar on February 04, 2020, 12:03:34 AM
Well with all due respect:
Personally I don't feel your question is going anywhere other than to try and further your own privacy agenda.
No sir, I just wanted to know what Avast product he has.
Thank You.


With all respect, the customer needs help from Avast and I've given him the right way to get that help.
You don't work for Avast. I really don't know what you're trying to extract with the question you asked since it makes no sense.

Sir, You misunderstood , I don't mind if the customer gets help from avast.... You said to me "Secure Browser is a free product. It would have nothing to do with purchases." Ok... thank you but all what I wanted is to know what Avast product he has on his computer, I wanted an answer from him.... nothing else......I don't care about working for avast. The question makes no sense? I have my won reason to ask.
Thank You.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on February 04, 2020, 12:17:43 AM
If I were the user, I'd be very curious why a total stranger wants to know what is installed on my system
without stating a really valid reason for requesting that information.
If the user wants to pass along the information, that's up to him.
Without an explanation that makes sense, you wouldn't get the information from me.
Good luck. :)
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Nodar on February 04, 2020, 12:26:46 AM
I am a total stranger yes, You think I am afraid to give the reason of the question?
Alright the reason is (and that is my opinion and it may be wrong..I just take my My precautions) , if the user has Avast Anti virus only so maybe the anti virus collects data from the PC and the websites that the user browse....the customer said:

how Digital River got access to my last year's payment data and proceeded in renewing the subscription in a much higher price without my approval? A transaction made by using my debit card number which I never allow to be saved? ??? >:( >:( >:(

I only wanted to know if the user has only 1 avast product  (Avast Anti virus) or not.......
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Alright I think this is an explanation makes sense and it is valid reason to ask my question......because nowadays sir, with all due respect, most people (alright maybe 50% of people) don't trust anymore at your products and you can read the news, and the topics on this forum by yourself.
I only asked the customer about avast products not about all what he has on his computer.....
So why would he be very curious?
Thank You.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: DavidR on February 04, 2020, 01:34:54 AM
Well with all due respect:
Personally I don't feel your question is going anywhere other than to try and further your own privacy agenda.
No sir, I just wanted to know what Avast product he has.
Thank You.
<snip quotes>

Well this doesn't sound like it at all:
I am a total stranger yes, You think I am afraid to give the reason of the question?
Alright the reason is (and that is my opinion and it may be wrong..I just take my My precautions) , if the user has Avast Anti virus only so maybe the anti virus collects data from the PC and the websites that the user browse....the customer said:

how Digital River got access to my last year's payment data and proceeded in renewing the subscription in a much higher price without my approval? A transaction made by using my debit card number which I never allow to be saved? ??? >:( >:( >:(

I only wanted to know if the user has only 1 avast product  (Avast Anti virus) or not.......
==================================================================================
Alright I think this is an explanation makes sense and it is valid reason to ask my question......because nowadays sir, with all due respect, most people don't trust anymore at your products and you can read the news, and the topics on this forum by yourself.
I only asked the customer about avast products not about all what he has on his computer.....
So why would he be very curious?
Thank You.

Here you are doing what I suggested you would be doing, somehow trying to turn this into the privacy issue, your particular hobby horse.

The question asked by Niki23, was answered and he was told how to proceed. He has yet to respond to that so far. Neither of your questions is going to help with that issue.

What you don't see is that this has also been reported to draw attention to it behind the scenes.  Put primarily anyone seeking a refund needs to do that through the support ticket medium so it can be tracked and actioned as required.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Nodar on February 04, 2020, 01:48:56 AM
Aha I see,
By the way Sir, if he answered I would leave with the answer, I won't try to solve anything. I won't discuss anything, as I said before I just wanted to know if he has Avast Anti Virus only or not.
Never Mind.
Thank You.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: jraju on February 04, 2020, 04:23:18 AM
Hi, whatever the users said, the avast will not change.
Are they in deep slumber when the data they ask while installing is not protected
Or are they thinking of doing further disservice to the mankind.
i have seen so much sites suspicious sites , blocked by avast by including so many vulnerable sites in their data base of scanning, but allowing the subsidiary company to steal the data
irreparable damange has been done to the confidence
sorry i quit
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: voyager.100 on February 04, 2020, 11:16:51 AM

It is unlikely that it could ever be, Avast Secure Browser, which is free if the user elects to install that component.  I know I never have and it hasn't ever been installed.
Hello
I am not an IT technician, just a small user.
Like you, I don't use the secure browser.
To answer the subject of renewal, In Europe also cerain complains about this state.
But the same answer is given to them by those who know, do not use  the automatic renewal and / or use a unique payment bank card.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: voyager.100 on February 04, 2020, 11:29:52 AM
Hello
As I indicate above, I am a neophyte in the IT field, but I like looking for real information.
I have been following this subject since October 28, 2019 when Mr. Wladimir Palant (dad of ABP, direct competitor of Avast online security) released this case.
https://palant.de/2019/10/28/avast-online-security-and-avast-secure-browser-are-spying-on-you/
In this case, you always have to ask yourself who benefits from the crime.
As I indicated in a post above Avast FREE is not the only SOFT to be concerned by these follow-ups or imperfections
An analysis on Kaspersky PAYANT by Mr. Wladimir Palant
https://palant.de/categories/kaspersky/
Like all anti-viruses (which say it) but worse like many extensions (which do not say it); there has always been data collection.
A reminder of the contract clauses of Avast:
We may collect information about the computer or device you are using, our products and services running on it, and, depending on the type of device it is, what operating systems you are using, device settings, application identifiers (AI), hardware identifiers or universally unique identifiers (UUID), software identifiers, IP Address, location data, cookie IDs, and crash data (through the use of either our own analytical tools or tolls provided by third parties, such as Crashlytics or Firebase). Device and network data is connected to the installation GUID.

We collect device and network data from all users. We collect and retain only the data we need to provide functionality, monitor product and service performance, conduct research, diagnose and repair crashes, detect bugs, and fix vulnerabilities in security or operations (in other words, fulfil our contract with you to provision the service).
Our AntiVirus and Internet security products require the collection of usage data to be fully functional. Some of the usage data we collect include:

[%u2026]

information about where our products and services are used, including approximate location, zip code, area code, time zone, the URL and information related to the URL of sites you visit online
[%u2026]

We use this Clickstream Data to provide you malware detection and protection. We also use the Clickstream Data for security research into threats. We pseudonymize and anonymize the Clickstream Data and re-use it for cross-product direct marketing, cross-product development and third party trend analytics.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on February 04, 2020, 04:22:17 PM
Just curious if anyone is concerned about this,
https://www.pcmag.com/news/googles-location-tracking-faces-eu-investigation (https://www.pcmag.com/news/googles-location-tracking-faces-eu-investigation)
"This new investigation adds to a list of 20 ongoing investigations happening into many large technology companies
including Google's parent company Alphabet, Facebook, Twitter, Tinder, and Apple."
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Nodar on February 04, 2020, 05:58:58 PM
Just curious if anyone is concerned about this,
https://www.pcmag.com/news/googles-location-tracking-faces-eu-investigation (https://www.pcmag.com/news/googles-location-tracking-faces-eu-investigation)
"This new investigation adds to a list of 20 ongoing investigations happening into many large technology companies
including Google's parent company Alphabet, Facebook, Twitter, Tinder, and Apple."

What is the point of showing us that? that is not even about Avast, are you trying to cover the news which are about Avast with other news?
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on February 04, 2020, 06:04:18 PM
Just curious if anyone is concerned about this,
https://www.pcmag.com/news/googles-location-tracking-faces-eu-investigation (https://www.pcmag.com/news/googles-location-tracking-faces-eu-investigation)
"This new investigation adds to a list of 20 ongoing investigations happening into many large technology companies
including Google's parent company Alphabet, Facebook, Twitter, Tinder, and Apple."

What is the point of showing us that? that is not even about Avast, are you trying to cover the news which are about Avast with other news?
Not at all. But most posts in here treat the sharing by Avast as if it were the only sharing issue we have to worry about.
I'm simply pointing out that even if you plug one source of data sharing, there are many other sources that will still be going on.


Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Nodar on February 04, 2020, 06:11:45 PM
So you finally admit that Avast sells data?
Ok....why does it sell our data?
It is just an Anti Virus company ...... what is the point exactly of selling our data?
You are saying that Avast is not the only sharing issue......but it is an Anti Virus company  it should protect our privacy not share it.
Is not this company should only protect the users' privacy and fight the viruses and the malwares?
And if you think that the what the company does is legal, then why it immediately shut down Jumpshot? the website says "Jumpshot has ceased operations. Thank you."  What a funny situation from Avast.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: voyager.100 on February 04, 2020, 06:35:12 PM
Hello
https://www.pcmag.com/news/avast-to-end-browser-data-harvesting-terminates-jumpshot
Avast will no longer sell users' browser histories to third-party companies, the antivirus vendor said, following a PCMag-Motherboard investigation into the privacy risks around the data collection.

Late on Wednesday, Avast CEO Ondrej Vlcek announced his company plans to shut down operations at Jumpshot, the subsidiary in charge of selling the browser history data. "As CEO of Avast, I feel personally responsible and I would like to apologize to all concerned," he said in a statement.
The popular antivirus vendor previously claimed it could "de-identify" people's personal data from the browser history collection, thus preserving the user's privacy.
"Protecting people is Avast's top priority and must be embedded in everything we do in our business and in our products. Anything to the contrary is unacceptable," he said. "For these reasons, I—together with our board of directors—have decided to terminate the Jumpshot data collection and wind down Jumpshot's operations, with immediate effect."
***************************************************************************************************************
In response to the news, US Senator Ron Wyden (D-Oregon) told Motherboard: "Avast's past practice of marrying antivirus software with the secret mining of consumers' data was a terrible move. But the decision today to shutter its data broker subsidiary is a model for how companies should respond to criticism of privacy abuses. To stop future abuses, Congress needs to pass my bill to hold companies and their CEOs accountable for abusing Americans' personal information."
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Nodar on February 04, 2020, 06:37:10 PM
So you finally admit that Avast sells data?
Ok....why does it sell our data?
It is just an Anti Virus company ...... what is the point exactly of selling our data?
You are saying that Avast is not the only sharing issue......but it is an Anti Virus company  it should protect our privacy not share it.
Is not this company should only protect the users' privacy and fight the viruses and the malwares?
And if you think that the what the company does is legal, then why it immediately shut down Jumpshot? the website says "Jumpshot has ceased operations. Thank you."  What a funny situation from Avast.

I still insist to get an answer for my question....
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on February 04, 2020, 06:45:33 PM
So you finally admit that Avast sells data?
Ok....why does it sell our data?
It is just an Anti Virus company ...... what is the point exactly of selling our data?
You are saying that Avast is not the only sharing issue......but it is an Anti Virus company  it should protect our privacy not share it.
Is not this company should only protect the users' privacy and fight the viruses and the malwares?
And if you think that the what the company does is legal, then why it immediately shut down Jumpshot? the website says "Jumpshot has ceased operations. Thank you."  What a funny situation from Avast.

I still insist to get an answer for my question....
I've already answered that question.
We also know you have a single agenda based on some of your other posts.

Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Nodar on February 04, 2020, 06:48:27 PM
I didn't understand  when you said "single agenda"......What did you mean exactly?
and if I have what you are talking about ........ we still know that Avast is wrong.....the right is with the majority.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Pondus on February 04, 2020, 06:48:51 PM
So you finally admit that Avast sells data?
Ok....why does it sell our data?
It is just an Anti Virus company ...... what is the point exactly of selling our data?
You are saying that Avast is not the only sharing issue......but it is an Anti Virus company  it should protect our privacy not share it.
Is not this company should only protect the users' privacy and fight the viruses and the malwares?
And if you think that the what the company does is legal, then why it immediately shut down Jumpshot? the website says "Jumpshot has ceased operations. Thank you."  What a funny situation from Avast.

avast have a huge market share (400 mill +) but most is from free version, and free dont give much $ $ $ $ $

AV vendors market share (click on vendor for details)  https://metadefender.opswat.com/reports/anti-malware-market-share#!/






Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Nodar on February 04, 2020, 06:53:51 PM
Ok, thanks for the answer......but does this give the right to Avast to sell users' data?
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on February 04, 2020, 06:56:23 PM
Ok, thanks for the answer......but does this give the right to Avast to sell users' data?
That question has been answered at least 100 time.
I know you can't let the topic go but, stop repeating or asking for old news.
If you have new information to share, we would all love to hear it.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Nodar on February 04, 2020, 07:01:38 PM
With all due respect sir, you As a worker for avast should answer all the questions even if they were repeated, or send me link to the answer of the question.
Thank You.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Pondus on February 04, 2020, 07:02:22 PM
Ok, thanks for the answer......but does this give the right to Avast to sell users' data?
It may not be illegal ( i am not a lawyer ) but they sure should tell you in clear text when you install it so you can decide if you want to use it or not


Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Nodar on February 04, 2020, 07:06:16 PM
OK.
Thank You, Sir.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on February 04, 2020, 07:06:30 PM
Ok, thanks for the answer......but does this give the right to Avast to sell users' data?
It may not be illegal ( i am not a lawyer ) but they sure should tell you in clear text when you install it so you can decide if you want to use it or not
(https://screencast-o-matic.com/screenshots/u/Lh/1580839503586-18338.png)
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Pondus on February 04, 2020, 07:14:34 PM
And if it is as simple as that screenshot say then i guess there is no problem? .... but they still shut down Jumpshot


Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: bob3160 on February 04, 2020, 07:16:54 PM
And if it is as simple as that screenshot say then i guess there is no problem? .... but they still shut down Jumpshot
They did. That screenshot was taken when I did a new install of Avast Free on a new computer very recently.
I don't know when that screen was added.
Title: Re: Confess up Avast... Did you only sell user data of free version, or also paid?
Post by: Nodar on February 04, 2020, 07:24:30 PM
And if it is as simple as that screenshot say then i guess there is no problem? .... but they still shut down Jumpshot
Ok, I admit that I was only reading the title and thought that it wants data from my PC then I click on NO, Thanks. But I didn't read the rest of the part which is about jumpshot......ETC.
And I am happy that they shut down jumpshot.
Ok Sir, thank you.
And sorry for annoyance.