Avast WEBforum
Consumer Products => Avast Cleanup => Topic started by: guy6 on January 31, 2020, 10:32:50 PM
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Hello,
I would like to cancel my subscription to Avast cleanup premium, by didn't found my order number.
I only no my licence number : JMZLUB-2ADGYJ-48L742.
Could you help me to proceed ?
Thank in advance.
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Hello,
I would like to cancel my subscription to Avast cleanup premium, by didn't found my order number.
I only no my licence number : JMZLUB-2ADGYJ-48L742.
Could you help me to proceed ?
Thank in advance.
Hi,
I just cancelled your subscription.
The license is still valid until August 8 2020 so you can still enjoy our product until then.
Thank you and have a nice day.
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The trial period is still valid until August 8 2020 so you can still enjoy our product until then.
Hi, sorry, but are you sure about August, what kind of trial is that..? Cheers
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The trial period is still valid until August 8 2020 so you can still enjoy our product until then.
Hi, sorry, but are you sure about August, what kind of trial is that..? Cheers
Good point and my bad (copy&paste error) it supposed to be expiration date since the license is paid.
Corrected in the original post.
Thank you!
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I have the same problem.
I want to cancel my Clean up premium renew and I don't have order, just the license number.
HGBR87-KZ6U22-4FU92E
And the same for the Avast SecureLine VPN with the same License number. I want to cancel both.
Thanks a lot
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The trial period is still valid until August 8 2020 so you can still enjoy our product until then.
Hi, sorry, but are you sure about August, what kind of trial is that..? Cheers
Good point and my bad (copy&paste error) it supposed to be expiration date since the license is paid.
Corrected in the original post.
Thank you!
You're welcome.
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I have the same problem.
I want to cancel my Clean up premium renew and I don't have order, just the license number.
HGBR87-KZ6U22-4FU92E
And the same for the Avast SecureLine VPN with the same License number. I want to cancel both.
Thanks a lot
Hi,
I just cancelled both of the subscriptions as you requested.
You Cleanup license is valid until February 10 and VPN until February 9.
Have a nice day.
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Hi,
This appears to be a common issue, I did not receive an order email when it auto renewed recently to let me input this into the cancellation form either so I can only supply the license too F7EBPA-CKA5H2-5GU78S. Would it be possible to cancel my subscription ?
Thank you
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Hi,
This appears to be a common issue, I did not receive an order email when it auto renewed recently to let me input this into the cancellation form either so I can only supply the license too F7EBPA-CKA5H2-5GU78S. Would it be possible to cancel my subscription ?
Thank you
Hi,
well it is quite common but the main reason is that you make a typo when entering your email during the purchase and then we are not able to deliver the confirmation email with all the details about the order.
It also happened in your case where you entered "@hotmai.com" after your email instead of "@hotmail.com".
Anyway thank you for posting your activation code as I was able to find your record according to that and I just cancelled your subscription.
Your license is still valid until January 16 2021.
Thank you and have a nice day.
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Hello,
I would like to cancel my subscription to Avast cleanup premium.
My license number is :******************
Thank in advance.
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Hello,
I would like to cancel my subscription to Avast cleanup premium.
My license number is :******************
Thank in advance.
Hi,
It has been cancelled.