Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: dakkarino on February 17, 2020, 01:55:13 AM

Title: Cannot reactivate new Avast Free Antivirus licence
Post by: dakkarino on February 17, 2020, 01:55:13 AM

Hello,

few days ago the licence expired for  Avast expired and I am still having troubles re-activating it.

(https://i.imgur.com/xinxqL7.png)

When I click on Activate or Re-activate I get this:

(https://i.imgur.com/QBTc33n.png)

I select the first option (Avast Free Antivirus) and I get this:

(https://i.imgur.com/4pbqb3l.png)

And I close it.

But the licence is never being updated/renewed.

Without logging in:

(https://i.imgur.com/tiSnf0H.png)


And while logged in I have this other problem:

(https://i.imgur.com/rQ7Zrhx.png)


How to activated it again?

Thank you,
--
dakkarino

Title: Re: Cannot reactivate new Avast Free Antivirus licence
Post by: Asyn on February 17, 2020, 05:23:55 AM

-> https://forum.avast.com/index.php?topic=231883.0

Title: Re: Cannot reactivate new Avast Free Antivirus licence
Post by: dakkarino on February 17, 2020, 09:02:38 AM

Hello,

somehow the problem solved itself. I restarted the comptuer a few times, tried again with activate, and so on. No changes in DNS/files were made.

After a few UPDATE/restarts tries, the licence got automagically updated (I could see the new expiration date), but the red ACTIVATE button was still there. After a couple of minutes or so, Avast got out from the Subscriptions menu I was looking at, and the ACTIVATE button became UPGRADE. Now I can correctly see the new license (expiring on the 16th of February, in 366 days). Also, the old license file was from the 17th of September.

--
dakkarino

Title: Re: Cannot reactivate new Avast Free Antivirus licence
Post by: Asyn on February 17, 2020, 09:07:51 AM

Hi, thanks for the feedback.