Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: willgrant on February 17, 2020, 09:17:37 AM

Title: Cancelling Premium Security
Post by: willgrant on February 17, 2020, 09:17:37 AM

Premium Security has auto - renewed....I’d like to cancel it but when going to the page I receive a system error. Have tried last 4 days, always sane response. Have emailed support but heard nothing bavk. Could someone recommend a way of getting this cancelled?
Thanks

Title: Re: Cancelling Premium Security
Post by: Asyn on February 17, 2020, 09:25:02 AM

-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)

Title: Re: Cancelling Premium Security
Post by: bob3160 on February 17, 2020, 02:10:01 PM

Quote from: Asyn on February 17, 2020, 09:25:02 AM

-> https://support.avast.com/article/24/ (https://support.avast.com/article/24/) (Orders/Renewals/Refunds)

Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem

Title: Re: Cancelling Premium Security
Post by: Kajuju on February 22, 2020, 04:43:43 PM

I have quite similar issu: in 2017 I took out an Avast subscription through digitalriver. The subscription was taken out with an e-mail adress that no longer exists. I have not used the subscription for more than a year, because I cannot log in at all. Now, on February 20th, the subscription fee for the subscription was again debited from my account via Paypal. Since the email address no longer exists, I did not receive the reminder email that the subscription will be charged soon and therefore did not have the possibility to cancel the subscription.
I managed to cancell the subscription for the next automatic prolongation in Feb 2021, but I would ask yo to cancell the subscription retrospectively für 2020 and to retransfer the 59,99€, which were debited on February 20th.
The subscription is: MDRGVS-RYQUE2-5RC7X6 (Avast Cleanup).
Thanks

Title: Re: Cancelling Premium Security
Post by: schmidthouse on February 22, 2020, 04:47:02 PM

@ Kajuju

Did you follow Asyn's direction in reply #1 ??