Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: Pauline44 on February 22, 2020, 08:59:42 PM

Title: Cancelling my free trial of Antivirus
Post by: Pauline44 on February 22, 2020, 08:59:42 PM: HI there
I wish to cancel my free trial of antivirus I have already removed it from my PC. my subscription was to renew on 28 02 2020.
I have also sent in a request to cancel my subscription to Avast Cleanup premium and have had no confirmation email that this has been received my request number is #10161083.
Please action the above asap
kind regards
Pauline
Title: Re: Cancelling my free trial of Antivirus
Post by: bob3160 on February 22, 2020, 09:34:30 PM: Contact Sales: https://support.avast.com/contact
If you don't have an order # use 00000000 then explain your problem.
Title: Re: Cancelling my free trial of Antivirus
Post by: Pauline44 on February 22, 2020, 09:40:57 PM: Hi thanks for your response have had verification of free trial cancellation but nothing regards the cancellation and refund of the Avast Cleanup subscription
Title: Re: Cancelling my free trial of Antivirus
Post by: bob3160 on February 22, 2020, 09:43:38 PM: Quote from: Pauline44 on February 22, 2020, 09:40:57 PM
Hi thanks for your response have had verification of free trial cancellation but nothing regards the cancellation and refund of the Avast Cleanup subscription
Did you send in a request for that cancellation and refund request?
Title: Re: Cancelling my free trial of Antivirus
Post by: Pauline44 on February 22, 2020, 09:47:02 PM: yes i did
Title: Re: Cancelling my free trial of Antivirus
Post by: bob3160 on February 22, 2020, 09:48:37 PM: Quote from: Pauline44 on February 22, 2020, 09:47:02 PM
yes i did
When was it sent in? and what was the wording of the reply you received?
Title: Re: Cancelling my free trial of Antivirus
Post by: Pauline44 on February 22, 2020, 09:59:05 PM: I've sent a second request and am awaiting a reply
Title: Re: Cancelling my free trial of Antivirus
Post by: bob3160 on February 22, 2020, 10:03:39 PM: Quote from: Pauline44 on February 22, 2020, 09:59:05 PM
I've sent a second request and am awaiting a reply
OK, that was most likely going to be my next suggestion. :)
Title: Re: Cancelling my free trial of Antivirus
Post by: Pauline44 on February 22, 2020, 10:05:09 PM: Thankyou
Title: Re: Cancelling my free trial of Antivirus
Post by: bob3160 on February 22, 2020, 10:06:14 PM: You're welcome. Remember this is the weekend so don't expect anything before Mon.