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Consumer Products => Avast Passwords => Avast Passwords for Android => Topic started by: Flyfishdad on February 23, 2020, 07:05:25 PM

Title: Turn on sync and backup - Restore link missing
Post by: Flyfishdad on February 23, 2020, 07:05:25 PM

Hi. I have installed Avast Password on my phone (i have never used it before), i'm trying to activate sync and backup but i don't get the "Restore link" to my email. Need some help please?

Title: Re: Turn on sync and backup - Restore link found, trouble with master password
Post by: Flyfishdad on February 24, 2020, 11:43:49 AM

Update. I found the email with the "Restore link" (2017), so far so good, but Avast Password is asking for master password i created the first time i used the app, but i can't remember the password. How can i start all over again?

Title: Re: Turn on sync and backup - Restore link missing
Post by: bob3160 on February 24, 2020, 03:39:02 PM

You could try the following,

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Title: Re: Turn on sync and backup - Restore link missing
Post by: Flyfishdad on February 24, 2020, 04:11:21 PM

Thanks, but I wonder how a clean install of avast will solve the main password problem on my phone?

Title: Re: Turn on sync and backup - Restore link missing
Post by: bob3160 on February 24, 2020, 06:13:39 PM

Quote from: Flyfishdad on February 24, 2020, 04:11:21 PM

Thanks, but I wonder how a clean install of avast will solve the main password problem on my phone?

It will not. That would require a factory reset where you start from scratch.

Title: Re: Turn on sync and backup - Restore link missing
Post by: MDS on November 05, 2020, 10:24:54 AM

Mingma Sherpa <msherpa@nepalnaturetravels.com>
Wed, Nov 4, 9:09 AM (1 day ago)
to support

Hi there,

I have just factory reset my android phone and I restored everything back again from the backed up file. Nevertheless, Avast Password doesn't seem to restore though I have login details for it. I followed the following steps:
1. I logged in using 4 digit Avast Login Password
2. I clicked on 3 dotted bar, clicked on settings
3. Clicked on Synbhronization and Back-up
4. Clicked on Turn On
5. Clicked on Login
6. Typed in previous username and password
7. It says, Pending authorisation to account.... and I couldn't go any further from here, sort of stucked. I clicked on How to Self-authorise.
Also, the Restore Link in my email is expired as well. Pls HELP.

Title: Re: Turn on sync and backup - Restore link missing
Post by: r@vast on November 09, 2020, 01:13:10 PM

Quote from: MDS on November 05, 2020, 10:24:54 AM

Mingma Sherpa <msherpa@nepalnaturetravels.com>
Wed, Nov 4, 9:09 AM (1 day ago)
to support

Hi there,

I have just factory reset my android phone and I restored everything back again from the backed up file. Nevertheless, Avast Password doesn't seem to restore though I have login details for it. I followed the following steps:
1. I logged in using 4 digit Avast Login Password
2. I clicked on 3 dotted bar, clicked on settings
3. Clicked on Synbhronization and Back-up
4. Clicked on Turn On
5. Clicked on Login
6. Typed in previous username and password
7. It says, Pending authorisation to account.... and I couldn't go any further from here, sort of stucked. I clicked on How to Self-authorise.
Also, the Restore Link in my email is expired as well. Pls HELP.

Hi,

I sent you a PM.