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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: MartinZ on February 25, 2020, 12:45:57 PM

Title: Version: 20.1 (February 2020)
Post by: MartinZ on February 25, 2020, 12:45:57 PM
Hi, so finally new Avast version 20.1 is here
(20.1.2397)

These are the official program release notes:
 

How to install:

1. Update from your existing Avast version via Settings -> Update -> Update program

2. Or you can download and install from here:

Online installers (recommended):

Offline installers:

We hope you enjoy the new version!
AVAST Team
Title: Re: NEW Version: 20.1 (February 2020)
Post by: NON on February 25, 2020, 01:09:46 PM
Finally. Thanks for the new release :)
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Asyn on February 25, 2020, 01:15:22 PM
Finally. Thanks for the new release :)
+1 :D 8)
Title: Re: NEW Version: 20.1 (February 2020)
Post by: lcc on February 25, 2020, 01:48:04 PM
Hi! Where is "old setting" link now?
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Asyn on February 25, 2020, 01:58:07 PM
Hi! Where is "old setting" link now?
It has been removed.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: CPoiares on February 25, 2020, 04:21:43 PM
I'm experiencing problems after update the Avast Premium Security. After the reboot there is a red circle with a cross over and everytime i tried to open the avast i'm not able. As it open and imediatelly closed the window. I've already recboot the computer 3 times and without solution and having Avast working proprely.
Does anybody have a clue what is happening.

Problem solved by uninstalling the automatically update and making a clean instalattion. But after that there were some issues in loading my version of the software. But after 1 hour and half i've been able to have the Avast Premium Security working properly.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Tsathoggua on February 25, 2020, 04:22:15 PM
How do you switch Firewall Logging on now that the "Old Settings" link from the Troubleshooting page have been removed?  That was the only way it could be done ever since the new user interface was released. The firewall logging functionality is still there - if I install 19.8.4793, enable logging of blocked packets using the Old Settings interface, and then upgrade to 20.1.5069 the Firewall Logs link on the Firewall page shows that logging is active. If I clean-install 20.1.5069 the Firewall Logs link shows empty and there seems no way to enable logging.

I can understand why you would want to retire the old interface but why can you not add the functionality to the new one?  Firewall logging is an essential element of good security.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: DavidR on February 25, 2020, 04:55:46 PM
Whilst I have yet to allow Avast to update, I was just wondering about the comment "Fewer popups" whilst this is somewhat out of context, but what about the frequency and spammie/misleading ads in Avast Free.

I tire of getting ads which are basically Avast Looking over my shoulder to try and sell me something.  For me these kind of sales tactics have a negative effect as I would never buy anything (not just Avast) represented in this way.  It would be tantamount to responding to a spam email and making a purchase.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Michael529 on February 25, 2020, 05:12:35 PM
I'm puzzled: my Windows 10 system running Avast free seems to have updated to 20.1 despite my setting the update option in 19.8 as "Ask when an update is available". Even stranger, I didn't notice it doing the update; I think it must have been picked up when I rebooted for other reasons. Well, I was going to update anyhow.....

Later: Oh dear. Less happy now. Avast tried to update itself on a laptop as well but failed - maybe the laptop was turned off at the wrong moment - and I had to completely uninstall (using Avast Clear) and reinstall. Same "Ask when an update is available" setting as above on the 19.8 version on the laptop.

The point is that if Avast does its own thing in its own time users are not aware and problems like this happen.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: chris.. on February 25, 2020, 05:50:37 PM
I'm experiencing problems after update the Avast Premium Security. After the reboot there is a red circle with a cross over and everytime i tried to open the avast i'm not able. As it open and imediatelly closed the window. I've already recboot the computer 3 times and without solution and having Avast working proprely.
Does anybody have a clue what is happening.
Same here with W10 (no with 2 other W7)
Also, when I clicked on avast and the window closed immediately, my computer restarted. >:(
I was finally able to solve the problem (it seems to me) by manually starting the "Avast" service in the windows services (it wasn't started) .

@lcc & Tsathoggua
I'm not happy that I don't have the "old settings" either.
There was the notion of friends in the firewall, update settings , software updater reset,...., that we don't even find in the "GEEK:AREA" menu.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: NON on February 25, 2020, 06:00:52 PM
I'm puzzled: my Windows 10 system running Avast free seems to have updated to 20.1 despite my setting the update option in 19.8 as "Ask when an update is available". Even stranger, I didn't notice it doing the update; I think it must have been picked up when I rebooted for other reasons. Well, I was going to update anyhow.....
Another user reported the same thing. It looks like in some cases update settings are not honored.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: NON on February 25, 2020, 06:08:33 PM
@lcc & Tsathoggua
I'm not happy that I don't have the "old settings" either.
There was the notion of friends in the firewall, update settings , software updater reset,...., that we don't even find in the "GEEK:AREA" menu.
Just for note, database reset for software updater is available in the geek:area. Some other settings (ex. log all blocked packets) are also available there.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: DavidR on February 25, 2020, 07:25:42 PM
I'm puzzled: my Windows 10 system running Avast free seems to have updated to 20.1 despite my setting the update option in 19.8 as "Ask when an update is available". Even stranger, I didn't notice it doing the update; I think it must have been picked up when I rebooted for other reasons. Well, I was going to update anyhow.....
Another user reported the same thing. It looks like in some cases update settings are not honored.

No Auto Update here, but I have Program Updates set to Manual.  Plus I didn't even let it update to 19.9, so that is what it is currently complaining about, not 20.1.

Yet another looking over my shoulder spammie ad in the UI.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: jay21317 on February 25, 2020, 10:41:05 PM
my program auto updated and now the firewall isn't working, it says its on but windows 10 says its using its own firewall
Title: Re: NEW Version: 20.1 (February 2020)
Post by: abruptum on February 25, 2020, 11:42:21 PM
Updated with offline installer and everything went fine except this :

  https://imgur.com/a/mOpGQJO

For some reason installer from Downloads folder was copied to Desktop and it has lock icon on it.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: circcc on February 25, 2020, 11:48:36 PM
UI is not displayed in my win7 x86.
when I double click avast tray icon, nothing's happen.
I updated from v19.8.2393 with offline installer.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: schmidthouse on February 25, 2020, 11:55:03 PM
my program auto updated and now the firewall isn't working, it says its on but windows 10 says its using its own firewall

If you have a couple of times and the issue doesn't go away you could try a 'Repair' of your avast installation.
In the UI> Go to Menu- Settings-Troubleshooting- Scroll and click "Repair App"
Title: Re: NEW Version: 20.1 (February 2020)
Post by: MrMaxaMan on February 26, 2020, 12:26:32 AM
Avast updated on my computer even though I have it set to just notify me of updates. Also the 3rd party data sharing options have been ticked again after this update even though they weren't before. This has happened many times now and with all the data sharing problems with Avast the last month they really aren't doing themselves any favours.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: _Andrei on February 26, 2020, 12:56:09 AM
I noticed that after the update, on Bank Mode. The mouse is either moving itself or delay to move.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: TheOwner on February 26, 2020, 01:58:41 AM
Old settings was removed, so how can i now delete test history?
Share app-usage data with Avast so we may offer you 3rd party products means if i untick it I no longer get ad popups?

Good think about this release is Avast signature in email client is disabled by default. Also will be nice if PUP detection will be ASK as default not disabled. Anyway if i compare one year old 19.1 with current 20.1 nothing noticeable changed, new version usually fix bugs from previous version while new version causes new bugs and so on. Neverending story. At least new version after 5 month is ok. I never understand why was new version released each month without deep testing.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: predatorz on February 26, 2020, 02:01:33 AM
Updated to 20.1 on my desktop, Noticed that below 2 options turned on in Personal Privacy after reboot for update
- Share app-usage data with Avast to help us with new product development
- Share app-usage data with Avast so we may offer you 3rd party products
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Rowan Boatman on February 26, 2020, 04:03:29 AM
Updated to 20.1 on my desktop, Noticed that below 2 options turned on in Personal Privacy after reboot for update
- Share app-usage data with Avast to help us with new product development
- Share app-usage data with Avast so we may offer you 3rd party products

Noticed the same thing myself, isn't the first time it has happened where they have added in additional privacy options and turned them on by default.
I have no idea how easy it is to have them off by default if every other privacy option was already off but it sucks having to check up on these things.

I actually only just learned about all this data selling stuff today also, I was totally in the dark. Luckily I don't use the browser extensions or anything on any machine also.

I really hope this version does reduce the pop-ups, I really don't need to be explaining to my older family members that it's OK and they don't need to worry about this and that.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Marsman65 on February 26, 2020, 05:42:49 AM
Hello! This is my first post here and I’m wondering if anybody is having this problem. I’ve been an Avast user since 2008 and I recently upgraded from Win 7 Ultimate SP1 32 bit to Win 10 Pro 32bit build 1903 after Avast upgraded to this latest version 20.1.2397 from the previous version, you can’t see the interface or controls such as the settings box, in another words you can not see nothing period on the screen it’s just blank even by clicking and trying to open the interface box which means there’s no way to adjust anything, but I know it’s working because you can see the icon in the lower hand tray, and it by all means say’s it’s working. I tried everything to try to fix it, but nothing worked. Good thing I had my computer backed up! If this is a problem, I sure hope it can be fixed! In all of these years of use, this my very first issue with Avast.
Thanks.
 
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Asyn on February 26, 2020, 05:57:09 AM
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: MaxLV on February 26, 2020, 06:26:57 AM
Quote from: MartinZ link=topic=232420.msg1536882#msg1536882 date=1582631157
Hi, so finally new Avast version 20.1 is here

Updated all three of my computers, no problems so far.

After four months I can create USB Rescue Media again.  They didn't take as long as they used to either.


Title: Re: NEW Version: 20.1 (February 2020)
Post by: dwh on February 26, 2020, 08:32:50 AM
I'm puzzled: my Windows 10 system running Avast free seems to have updated to 20.1 despite my setting the update option in 19.8 as "Ask when an update is available". Even stranger, I didn't notice it doing the update; I think it must have been picked up when I rebooted for other reasons. Well, I was going to update anyhow.....
Another user reported the same thing. It looks like in some cases update settings are not honored.

No Auto Update here, but I have Program Updates set to Manual.  Plus I didn't even let it update to 19.9, so that is what it is currently complaining about, not 20.1.

Yet another looking over my shoulder spammie ad in the UI.

OK, I also got auto-updated despite "Ask when an update is available" being selected.

However, I also avoided restarting and while still running 19.7:

1. Saved my Avast settings.

2. Disabled my network interface so 20.0 would not be able phone home.

3. Then let Avast restart.

4. (I figured it was better to let the 20.0 update complete before uninstalling; more of a chance for the uninstaller to get confused by the in-between state of affairs.)

5. Uninstalled Avast.

6. Reinstalled 19.7 with the offline installer.  [19.7.2388 (build 19.7.4674.0)]

7. Restored my Avast settings from the save file.

8. Changed "Ask when an update is available" to "Manual Update."

9. (There are some more restarts in this process.)

10. Reenabled my network interface.

11. Awhile later Avast requested a Restart.

12. After the restart, the build number changed: 19.7.2388 (build 19.7.4674.552).  (I think this is still a program update disobeying my selection.)

13. So far, this seems to be holding off 20.0.

-dwh

Title: Re: NEW Version: 20.1 (February 2020)
Post by: Asyn on February 26, 2020, 08:37:11 AM
@lcc & Tsathoggua
I'm not happy that I don't have the "old settings" either.
There was the notion of friends in the firewall, update settings , software updater reset,...., that we don't even find in the "GEEK:AREA" menu.
Just for note, database reset for software updater is available in the geek:area. Some other settings (ex. log all blocked packets) are also available there.
-> Geek-Area: https://support.avast.com/article/Use-Antivirus-Geek-settings

Edit: Link updated.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: chris.. on February 26, 2020, 09:33:10 AM
My bad, sorry, I didn't look hard enough in that egg, especially as the menu is still in English.
Having said that, I just saw with the link that the explanations are now translated, they were not translated some time ago.
Also, I will edit the toolbox in the French session to replace the "old settings" part by the hidden menu. It's quite often that users were pointed to "old settings".
Thanks Asyn & NON
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Asyn on February 26, 2020, 09:37:50 AM
My bad, sorry, I didn't look hard enough in that egg, especially as the menu is still in English.
Having said that, I just saw with the link that the explanations are now translated, they were not translated some time ago.
Also, I will edit the toolbox in the French session to replace the "old settings" part by the hidden menu. It's quite often that users were pointed to "old settings".
Thanks Asyn & NON
You're welcome.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: NON on February 26, 2020, 12:21:55 PM
My bad, sorry, I didn't look hard enough in that egg, especially as the menu is still in English.
Having said that, I just saw with the link that the explanations are now translated, they were not translated some time ago.
Also, I will edit the toolbox in the French session to replace the "old settings" part by the hidden menu. It's quite often that users were pointed to "old settings".
Thanks Asyn & NON
You're welcome :)
Title: Re: NEW Version: 20.1 (February 2020)
Post by: zony on February 26, 2020, 12:25:15 PM
1.Windows10 fresh install offline free version.
2.After installation, the interface shows that it has expired
3.Click Select Protection Type and select the free version.
4.Give back to try premium security for 60 days for free. Choose "no, thank you"
5.The software still shows expired. no change.
View the IP of the software connection during this period:5.45.58.177, 5.62.53.249, 203.208.43.94, 5.45.58.126, 5.45.59.250, 119.81.94.3, 23.59.247.40,
Because it's using China Mobile Broadband.Normal should connect ip 203.208.43.94.
Why can't it finally display protected information like the previous version.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: webspy on February 26, 2020, 01:33:19 PM
Since upgrading to the new version the Avast UI no longer opens / works. Clicking or double clicking on the Avast icon in the taskbar briefly "flashes" an empty (white) window.

I've tried uninstalling + re-installing and repairing, but the issue persisted.

The following entries appear in C:\ProgramData\AVAST Software\Avast\log\HtmlRemoteContent.log whenever I try to open the Avast UI:

Code: [Select]
Wed Feb 26 14:26:49 2020 - https://local.avast.com/MainWindow.html
Wed Feb 26 14:26:49 2020 - https://local.avast.com/offline.htm
Title: Re: NEW Version: 20.1 (February 2020)
Post by: MartinZ on February 26, 2020, 02:16:53 PM
Avast updated on my computer even though I have it set to just notify me of updates. Also the 3rd party data sharing options have been ticked again after this update even though they weren't before. This has happened many times now and with all the data sharing problems with Avast the last month they really aren't doing themselves any favours.

I apologize for this. It has been caused by the fact that we haven't released new version that long, that's why program updates itself. It doesn't update only when you have set it to Manual updates.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: MartinZ on February 26, 2020, 02:20:52 PM
Old settings was removed, so how can i now delete test history?
Share app-usage data with Avast so we may offer you 3rd party products means if i untick it I no longer get ad popups?

Good think about this release is Avast signature in email client is disabled by default. Also will be nice if PUP detection will be ASK as default not disabled. Anyway if i compare one year old 19.1 with current 20.1 nothing noticeable changed, new version usually fix bugs from previous version while new version causes new bugs and so on. Neverending story. At least new version after 5 month is ok. I never understand why was new version released each month without deep testing.

You will no longer get popups and offers to non-Avast products (currently just Google Chrome). If you would like get rid of offers to other Avast products then please uncheck the "Share app-usage data with Avast so we may offer you upgrades or our other products". This setting is only in Premium Security.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: conrad1961 on February 26, 2020, 02:56:07 PM
I had the problem where Avast wasn't active and the UI opened then immediately closed. Given my less than stellar experience over the last year with several uninstall/reinstall or repairs I have removed Avast and will longer use it.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: EslamCR7 on February 26, 2020, 03:13:07 PM
very buggy release >:(
Title: Re: NEW Version: 20.1 (February 2020)
Post by: DavidR on February 26, 2020, 05:23:10 PM
very buggy release >:(

Details, would have been more helpful.
How could Avast possibly investigate anything based on this comment.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: rocksteady on February 26, 2020, 05:29:07 PM
Hi! Where is "old setting" link now?
It has been removed.
Does this new version 20 respect old settings that have been made in previous versions?
I note old settings are stated as not present in this new version.
I have not updated to v20 yet and would be reluctant if my settings are not rolled over into the latest verson.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: besr_chile on February 26, 2020, 05:32:43 PM
Minor problem with the latest update:

I have many serial devices working fine before the update, after all stop working.

After many restart i find  the specific driver of the pci card got blocked botched, or any other cause.

Reload the drivers of the card after a complete uninstall of the device(with the drivers), work until i restart the computer(choosing detect hardware changes in device manager make it work again untill restart)
Title: Re: NEW Version: 20.1 (February 2020)
Post by: MartinZ on February 26, 2020, 05:36:33 PM
Hi! Where is "old setting" link now?
It has been removed.
Does this new version 20 respect old settings that have been made in previous versions?
I note old settings are stated as not present in this new version.
I have not updated to v20 yet and would be reluctant if my settings are not rolled over into the latest verson.

yes, old settings are respected
Title: Re: NEW Version: 20.1 (February 2020)
Post by: AZBruno on February 26, 2020, 05:50:09 PM
I too was automatically updated to 20.1 although the update setting is to ask when an update is available.

I shut down the PC every night and reboot in the morning. This morning, I noticed an Avast icon on the desktop which was not there yesterday. That's what got me looking and I see that the update was done at 9:35 yesterday morning. All day I saw nothing to indicate it happened. I suspect the update didn't finish until this morning's reboot.

I immediate came to this forum and have been checking. All my settings seem to be OK. I does not look like anything was changed in Privacy or other areas. I'll keep a close watch, but basically it seems good so far. Now I need to check the other computers.

Title: Re: NEW Version: 20.1 (February 2020)
Post by: EslamCR7 on February 26, 2020, 05:55:36 PM
very buggy release >:(
i installed the new version of Avast without any problem and did a scan after that i reboot my system then the problems started. Avast did not open. it was shown in system tray but with red you are unprotected sign and i can not open it. this happens to me with both Avast and Avg
Title: Re: NEW Version: 20.1 (February 2020)
Post by: DavidR on February 26, 2020, 06:03:28 PM
very buggy release >:(
i installed the new version of Avast without any problem and did a scan after that i reboot my system then the problems started. Avast did not open. it was shown in system tray but with red you are unprotected sign and i can not open it. this happens to me with both Avast and Avg

Try another power off reboot (or two), not just a fast restart.  If that doesn't resolve it then try an Avast Repair, Settings > General > Troubleshooting.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: rocksteady on February 26, 2020, 06:38:23 PM
Hi! Where is "old setting" link now?
It has been removed.
Does this new version 20 respect old settings that have been made in previous versions?
I note old settings are stated as not present in this new version.
I have not updated to v20 yet and would be reluctant if my settings are not rolled over into the latest verson.

yes, old settings are respected

@MartinZ. Thanks for reply.
If old settings are respected, can that be verified via the UI?
i.e are the "old settings" now properly incorporated within the new UI or GEEKAREA?
(The settings I am referring to are those concerning Avast "Actions" in event of a shield flagging an issue)
Title: Re: NEW Version: 20.1 (February 2020)
Post by: chris.. on February 26, 2020, 07:01:11 PM
Hi! Where is "old setting" link now?
It has been removed.
Does this new version 20 respect old settings that have been made in previous versions?
I note old settings are stated as not present in this new version.
I have not updated to v20 yet and would be reluctant if my settings are not rolled over into the latest verson.

yes, old settings are respected

@MartinZ. Thanks for reply.
If old settings are respected, can that be verified via the UI?
i.e are the "old settings" now properly incorporated within the new UI or GEEKAREA?
(The settings I am referring to are those concerning Avast "Actions" in event of a shield flagging an issue)
I think we should not confuse the "old settings" of the previous version (v19.8) and the "old settings" button integrated in the "Troubleshooting" menu that allowed to find the settings present with the (very) old UI (already more than a year ago).
Anyway, whether "old settings" or old "old settings", they remain unchanged after the update v19.8->v20.1 and you can find them all in the "GEEK:AREA".
Title: Re: NEW Version: 20.1 (February 2020)
Post by: MRTMN on February 26, 2020, 08:29:31 PM
This update appears to break WSL.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Marsman65 on February 26, 2020, 09:08:53 PM
Back again! I did on what I was instructed to do, by performing the repair function and still you can’t see the control panel even after you double click the main icon or clicking the lower right or left tray icons, but it is working because you can see the pulsating lower left hand icon. I even performed the repair function twice, and still nothing. So it’s a good thing I’ve got a recent backup. I will in the mean time restore the latest backup and use the previous version of Avast at least until maybe it can be figured out on what’s going own and another version of Avast is released. I wonder if anybody else is having the same issues as well.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: webspy on February 26, 2020, 09:41:47 PM
Back again! I did on what I was instructed to do, by performing the repair function and still you can’t see the control panel even after you double click the main icon or clicking the lower right or left tray icons, but it is working because you can see the pulsating lower left hand icon. I even performed the repair function twice, and still nothing. So it’s a good thing I’ve got a recent backup. I will in the mean time restore the latest backup and use the previous version of Avast at least until maybe it can be figured out on what’s going own and another version of Avast is released. I wonder if anybody else is having the same issues as well.

I'm experiencing the exact same issue. No matter what I try (start menu shortcut, clicking or double clicking the tray icon, using any option from the tray menu, starting a scan from Windows Explorer) the Avast UI won't open. I've already tried uninstalling + re-installing, repairing multiple times and rebooting multiple times.

As I mentioned earlier in this thread, the following log entries are always generated when I try to open the Avast UI (in C:\ProgramData\AVAST Software\Avast\log\HtmlRemoteContent.log):

Code: [Select]
Wed Feb 26 22:32:42 2020 - https://local.avast.com/MainWindow.html
Wed Feb 26 22:32:42 2020 - https://local.avast.com/offline.htm
Title: Re: NEW Version: 20.1 (February 2020)
Post by: petr blatny on February 27, 2020, 07:56:58 AM
Back again! I did on what I was instructed to do, by performing the repair function and still you can’t see the control panel even after you double click the main icon or clicking the lower right or left tray icons, but it is working because you can see the pulsating lower left hand icon. I even performed the repair function twice, and still nothing. So it’s a good thing I’ve got a recent backup. I will in the mean time restore the latest backup and use the previous version of Avast at least until maybe it can be figured out on what’s going own and another version of Avast is released. I wonder if anybody else is having the same issues as well.

I'm experiencing the exact same issue. No matter what I try (start menu shortcut, clicking or double clicking the tray icon, using any option from the tray menu, starting a scan from Windows Explorer) the Avast UI won't open. I've already tried uninstalling + re-installing, repairing multiple times and rebooting multiple times.

As I mentioned earlier in this thread, the following log entries are always generated when I try to open the Avast UI (in C:\ProgramData\AVAST Software\Avast\log\HtmlRemoteContent.log):

Code: [Select]
Wed Feb 26 22:32:42 2020 - https://local.avast.com/MainWindow.html
Wed Feb 26 22:32:42 2020 - https://local.avast.com/offline.htm

May I please ask for logs from: c:\ProgramData\AVAST Software\Avast\log\ = copy the folder into a temp folder, pack/zip it and send it to petr.blatny@avast.com
Thank you very much
Title: Re: NEW Version: 20.1 (February 2020)
Post by: rocksteady on February 27, 2020, 09:58:35 AM
Related to old settings:
If you are missing any setting (it is not even in geek:area section). Please let me know what it is. The best is provide a screenshot of old setting. You can temporary enable them:
1. turn off self defense and close UI
2. edit: "c:\Program Files\AVAST Software\Avast\setup\config.def" and change HideOldSettings=1 to HideOldSettings=0
3. Open UI, go into old settings and make a screenshot
4. send me the screenshot + description what you want to change. Email: petr.blatny@avast.com

Thank you very much

@petr blatny. Thankyou for revealing means to access OldSettings is still available, if needed.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Michael Gabriel on February 27, 2020, 04:28:08 PM
Yup the bug still here! New windows 10 after clean format and install avast free v20.1 the antivirus show your avast is expired.What!! just install and avast expired! that try to update the virus database and program and success.STILL the expired still there! then select protection type and choose free version..then the new windows appear and said 'try premium security for 60 days for free' but i select no thank you..of course i select this word coz i want a free version.BUT sadly nothing happen.The interface still show it has expired! Dont tell me to repair my installation or modify my installation or clean installation of my avast because i try install this for 6 computers different personals with fresh and clean format of windows 10 and all show the same result! any solutions?
Title: Re: NEW Version: 20.1 (February 2020)
Post by: rocksteady on February 27, 2020, 05:22:03 PM
Related to old settings:
If you are missing any setting (it is not even in geek:area section). Please let me know what it is. The best is provide a screenshot of old setting. You can temporary enable them:
1. turn off self defense and close UI
2. edit: "c:\Program Files\AVAST Software\Avast\setup\config.def" and change HideOldSettings=1 to HideOldSettings=0
3. Open UI, go into old settings and make a screenshot
4. send me the screenshot + description what you want to change. Email: petr.blatny@avast.com

Thank you very much

@petr blatny. Thankyou for revealing means to access OldSettings is still available, if needed.
@petr blatny.
Tried to change config.def with self defence turned off but cannot save the changed file. See scheenshot.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: DavidR on February 27, 2020, 06:46:17 PM
<snip quotes>
@petr blatny.
Tried to change config.def with self defence turned off but cannot save the changed file. See scheenshot.

Assuming that you followed the directions exactly.

Did you use Microsoft NotePad ?
If not that could be the reason, I believe notepad.exe is the only text editor allowed.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: schmidthouse on February 27, 2020, 07:28:30 PM
<snip quotes>
@petr blatny.
Tried to change config.def with self defence turned off but cannot save the changed file. See scheenshot.

Assuming that you followed the directions exactly.

Did you use Microsoft NotePad ?
If not that could be the reason, I believe notepad.exe is the only text editor allowed.

I got the same result, no permissions and I used Notepad.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Marsman65 on February 27, 2020, 10:26:44 PM
Yep! I’m back again, and have already restored my computer’s backup via Macrium Reflect; it takes me about a little over 3hrs to do all of this, that’s a lot of production down time. I’m not a programmer nor do I have a lot of experience in such things. Based on the posts I’m reading, its sound’s like there’s still many bugs in this version of Avast I still wonder on how many people this same issue has. A dear friend told me “see something say something” if you don’t nobody will know on what’s going own. That’s one reason I joined this forum. I personally believe in Avast products since 2008. 

Title: Re: NEW Version: 20.1 (February 2020)
Post by: bob3160 on February 27, 2020, 10:34:20 PM
Yep! I’m back again, and have already restored my computer’s backup via Macrium Reflect; it takes me about a little over 3hrs to do all of this, that’s a lot of production down time. I’m not a programmer nor do I have a lot of experience in such things. Based on the posts I’m reading, its sound’s like there’s still many bugs in this version of Avast I still wonder on how many people this same issue has. A dear friend told me “see something say something” if you don’t nobody will know on what’s going own. That’s one reason I joined this forum. I personally believe in Avast products since 2008.
What does your post contribute to the problem that's being discussed in this topic?
If you have a problem, please start your own topic. Don't hijack a topic on a different subject. Thanks
Title: Re: NEW Version: 20.1 (February 2020)
Post by: DavidGB on February 28, 2020, 01:37:15 AM
My paid Avast Premium updated itself a few days ago despite being set to 'ask', leaving me very puzzled as to why it suddenly did an unscheduled Smart Scan sometime after the scheduled one. Unacceptable. I also find some geek:area settings have changed and conflict with the main settings. And I am truly and utterly fed up with the way that in the PAID product I not only have a permanent banner across the status screen about a privacy issue that is just trying to sell me the vpn, but it even keeps causing notifications to pop up from the Win10 notification area trying to upsell the Avast VPN ... when I have very limited need for a VPN which is completely met by the free version of ProtonVPN I have installed.

Throw in the silliness about the inability to add to the 'Friends' ip ranges and the consequent need to open far too big a hole in the Firewall just to get Miracast between laptop and Roku to work, and the appalling shambles about what Avast has been collecting and doing with the data over the last few years, and this update just confirms the decision I'd already made to see out my current subscription, then cancel and dump Avast products.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: PAID on February 28, 2020, 03:58:46 AM
After Avast Ads system launched, Here in Korea, the reputation of Avast has changed very badly.
People even recognize the free version of Avast as adware.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: petr blatny on February 28, 2020, 07:19:25 AM
Hello, related to old settings:
Seems that my description how to enable it doesn't work for you.
I will enable the link into old settings remotely. Lets say for two weeks. Please let me know what are you missing by the screenshots sent to petr.blatny@avast.com
Anyway we need to remove this old part of avast. That means old settings will be removed completely in 20.3 or 20.4 release.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: chris.. on February 28, 2020, 11:27:40 AM
Related to old settings:
If you are missing any setting (it is not even in geek:area section). Please let me know what it is. The best is provide a screenshot of old setting. You can temporary enable them:
1. turn off self defense and close UI
2. edit: "c:\Program Files\AVAST Software\Avast\setup\config.def" and change HideOldSettings=1 to HideOldSettings=0
3. Open UI, go into old settings and make a screenshot
4. send me the screenshot + description what you want to change. Email: petr.blatny@avast.com

Thank you very much
I haven't tried the procedure but one of my devices hasn't been updated yet.
An user is currently having trouble activating avast free with 56k modem dial-up connection here (https://forum.avast.com/index.php?topic=231883.0)
I was wondering if checking this box could affect activation in his case.
If so, it's no longer possible with the new version, I think?

edit:
Throw in the silliness about the inability to add to the 'Friends' ip ranges
this possibility too, it seems to me that it was still available in "old settings", now - with "geek:area" - it's  all IP or nothing.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: petr blatny on February 28, 2020, 01:09:28 PM
Unfortunately Friends are not supported. It was removed from Firewall. The list should be generated automatically based on your network = user cannot affect that :(
Title: Re: NEW Version: 20.1 (February 2020)
Post by: chris.. on February 28, 2020, 01:50:32 PM
Unfortunately Friends are not supported. It was removed from Firewall. The list should be generated automatically based on your network = user cannot affect that :(
Thank you, I can see that with the return of "old settings", it was no longer the case to be able to change  IPs.

What about  The Dial-Up Modem tick-box ?

On the other hand, will we be able to remove (screen) obsolete network connections in the future? I can't find this in the general UI or in the hidden menu.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: petr blatny on February 28, 2020, 03:14:10 PM
Unfortunately Friends are not supported. It was removed from Firewall. The list should be generated automatically based on your network = user cannot affect that :(
Thank you, I can see that with the return of "old settings", it was no longer the case to be able to change  IPs.

What about  The Dial-Up Modem tick-box ?

On the other hand, will we be able to remove (screen) obsolete network connections in the future? I can't find this in the general UI or in the hidden menu.

Remove obsolete networks: we can "remove" it from the UI (just the row). But the network is still there. It is connected to windows nla and if we remove it, it can break something in windows. In the past there was different implementation (not connected directly to win) and it was possible. Btw we are showing max 10 networks.
Dial-Up Modem checkbox - to be honest, I have no idea what it does. But I think it won't help with activation issues. It is somehow related to vps and program updates.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: bob3160 on February 28, 2020, 03:20:18 PM
Unfortunately Friends are not supported. It was removed from Firewall. The list should be generated automatically based on your network = user cannot affect that :(
Thank you, I can see that with the return of "old settings", it was no longer the case to be able to change  IPs.

What about  The Dial-Up Modem tick-box ?

On the other hand, will we be able to remove (screen) obsolete network connections in the future? I can't find this in the general UI or in the hidden menu.

Remove obsolete networks should be possible = adding the button. I will check that.
Dial-Up Modem checkbox - to be honest, I have no idea what it does. But I think it won't help with activation issues. It is somehow related to vps and program updates.
It was originally put in to prevent auto updates. That feature was there long before the VPS. :)
Title: Re: NEW Version: 20.1 (February 2020)
Post by: charlene.lim71 on February 29, 2020, 08:41:19 AM
I got the warning that my virus definitions in Avast Premium Security are not up to date so I clicked on update.  What happens is it seems to be trying update forever and never stops.  What is wrong?  I also tried to uninstall to reinstall thinking to resolve the issue that way but my laptop won't let me saying the setup is already running and to start it later!  Help please someone!  I am worried about being vulnerable while my definitions are not up to date and I cannot update them.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Asyn on February 29, 2020, 08:58:16 AM
I got the warning that my virus definitions in Avast Premium Security are not up to date so I clicked on update.  What happens is it seems to be trying update forever and never stops.  What is wrong?  I also tried to uninstall to reinstall thinking to resolve the issue that way but my laptop won't let me saying the setup is already running and to start it later!  Help please someone!  I am worried about being vulnerable while my definitions are not up to date and I cannot update them.
Reboot your system.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: rupuzioks2 on February 29, 2020, 11:26:49 AM
Hello, the new version works fine, except that "behavior shield not turning on while booting" bug is back again for me. I have automatic updates turned on, so I'm not sure which one beta version introduced this bug again for me. Now it says "ver. 20.1.2397 – build 20.1.5069.537".
Title: Re: NEW Version: 20.1 (February 2020)
Post by: charlene.lim71 on February 29, 2020, 08:42:53 PM
I got the warning that my virus definitions in Avast Premium Security are not up to date so I clicked on update.  What happens is it seems to be trying update forever and never stops.  What is wrong?  I also tried to uninstall to reinstall thinking to resolve the issue that way but my laptop won't let me saying the setup is already running and to start it later!  Help please someone!  I am worried about being vulnerable while my definitions are not up to date and I cannot update them.

Found out what the problem was.  Windows was offering this "exclusive wallpaper" themes package for free download and I had attempted to download one of them but it was obviously not compatible or too heavy for my system as it never got to the end of the download.  This was still running in the background since yesterday and I discovered it today!  Once I interrupted it and cancelled the download, I was able to update my definitions and app just fine.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: jvidal on March 01, 2020, 06:36:57 AM
this version sucks.

1. it suffers from the same bug where the behavior shield will disable itself after a few minutes when resuming protection (when you had disabled it for a while)
2. but, even worse: Disabling the shields HAS NO EFFECT, avast will still deetect viruses, even while disabled. there is NO WAY to pause protection now.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: bob3160 on March 01, 2020, 02:59:13 PM
this version sucks.

1. it suffers from the same bug where the behavior shield will disable itself after a few minutes when resuming protection (when you had disabled it for a while)
2. but, even worse: Disabling the shields HAS NO EFFECT, avast will still deetect viruses, even while disabled. there is NO WAY to pause protection now.
Avast has stated that part of the problem was system related but that the inability of not being able to turn the function off isn't acceptable.
I've asked for further and more explicit details and also requested that Avast post the information on the Forum.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: LordDio on March 01, 2020, 07:21:26 PM
Basically, after the last Avast update, version 20.1.2397 build 20.1.5069.528 everytime I turn on the PC, Windows Defender is active instead of Avast and I have to turn Avast manually, is this a problem on my end or is just Avast that fucked up something with the last update? Notice that I'm using Avast since 2016 and never had any problem, I've already tried launching repair and rebooting the PC, but the problem is still there
Title: Re: NEW Version: 20.1 (February 2020)
Post by: bob3160 on March 01, 2020, 08:17:53 PM
Basically, after the last Avast update, version 20.1.2397 build 20.1.5069.528 everytime I turn on the PC, Windows Defender is active instead of Avast and I have to turn Avast manually, is this a problem on my end or is just Avast that fucked up something with the last update? Notice that I'm using Avast since 2016 and never had any problem, I've already tried launching repair and rebooting the PC, but the problem is still there
I would suggest the following.

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A


Title: Re: NEW Version: 20.1 (February 2020)
Post by: LordDio on March 01, 2020, 09:39:52 PM
Basically, after the last Avast update, version 20.1.2397 build 20.1.5069.528 everytime I turn on the PC, Windows Defender is active instead of Avast and I have to turn Avast manually, is this a problem on my end or is just Avast that fucked up something with the last update? Notice that I'm using Avast since 2016 and never had any problem, I've already tried launching repair and rebooting the PC, but the problem is still there
I would suggest the following.

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Did it but now Avast said that my license is expired, but when I go checking in the subscription menu, it say that my Avast Free License is is active and expiring on December 2020
Title: Re: NEW Version: 20.1 (February 2020)
Post by: bob3160 on March 01, 2020, 09:41:55 PM
Basically, after the last Avast update, version 20.1.2397 build 20.1.5069.528 everytime I turn on the PC, Windows Defender is active instead of Avast and I have to turn Avast manually, is this a problem on my end or is just Avast that fucked up something with the last update? Notice that I'm using Avast since 2016 and never had any problem, I've already tried launching repair and rebooting the PC, but the problem is still there
I would suggest the following.

Clean Install of Avast:
https://goo.gl/4Ptzkf (https://goo.gl/4Ptzkf)
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A (https://youtu.be/p-h3myRD51A)

Did it but now Avast said that my license is expired, but when I go checking in the subscription menu, it say that may Avast Free License is is active and expiring on December 2020
Screenshot? Can't be expired if it expires in Dec.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: LordDio on March 01, 2020, 09:54:03 PM
Basically, after the last Avast update, version 20.1.2397 build 20.1.5069.528 everytime I turn on the PC, Windows Defender is active instead of Avast and I have to turn Avast manually, is this a problem on my end or is just Avast that fucked up something with the last update? Notice that I'm using Avast since 2016 and never had any problem, I've already tried launching repair and rebooting the PC, but the problem is still there
I would suggest the following.

Clean Install of Avast:
https://goo.gl/4Ptzkf (https://goo.gl/4Ptzkf)
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A (https://youtu.be/p-h3myRD51A)

Did it but now Avast said that my license is expired, but when I go checking in the subscription menu, it say that may Avast Free License is is active and expiring on December 2020
Screenshot? Can't be expired if it expires in Dec.
Tried rebooting my PC, and now is working fine
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Bootlegger on March 02, 2020, 02:00:44 AM
How may I inhibit a message being put in my outgoing emails that "it has been virus checked by Avast".

Use to be able to prevent these.

Thanks
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Asyn on March 02, 2020, 05:09:09 AM
How may I inhibit a message being put in my outgoing emails that "it has been virus checked by Avast".
Use to be able to prevent these.
Thanks
See screenshot.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: SpeedyPC on March 02, 2020, 06:37:56 AM
I think I’ll wait awhile longer until some of the issues are resolved first, before, I update the latest Avast AV. I don’t have any issues with the Avast version I’m using below my sig at the moment, so I’m not going to update to the latest version at the moment.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: bob3160 on March 02, 2020, 01:47:01 PM
I think I’ll wait awhile longer until some of the issues are resolved first, before, I update the latest Avast AV. I don’t have any issues with the Avast version I’m using below my sig at the moment, so I’m not going to update to the latest version at the moment.
What problems?
Title: Re: NEW Version: 20.1 (February 2020)
Post by: jim-ricketts on March 02, 2020, 06:55:56 PM
Longtime Avast user, first time poster...

I've noticed Avast continues to grow VERY memory intensive.

Are there any settings that can minimize the memory usage?

TIA...
Title: Re: NEW Version: 20.1 (February 2020)
Post by: DavidR on March 02, 2020, 07:10:41 PM
Longtime Avast user, first time poster...

I've noticed Avast continues to grow VERY memory intensive.

Are there any settings that can minimize the memory usage?

TIA...

It is somewhat difficult to determine what to suggest as there is nothing to work with.

Your system specs might help OS, CPU, RAM, do you have any other security programs installed and running, etc ?

Possibly more importantly what are you doing on your system when this happens ?
Avast being a resident on-access AV is going to be scanning the activity on your computer.

RAM is there to be used as it is much faster that way, but if nothing has changed since your update to Avast version 20.1 that is strange.

EDIT: typo
Title: Re: NEW Version: 20.1 (February 2020)
Post by: schmidthouse on March 02, 2020, 07:13:52 PM
Good points David
I see on my Win 10 systems (check signature) I see a 'combined' memory use of all Avast services etc at idle of 165-170 mb which imo is extremely light.

Edit:
Obviously memory use increases as Avast scans/functions in the background.
From my long use of Avast I've found Avast to be significantly lighter on resources then any other Internet Security product/Antivirus I've used in the past
Title: Re: NEW Version: 20.1 (February 2020)
Post by: dmdghost on March 02, 2020, 09:58:01 PM
Just update application and my virus scan stop at 67 percent and stayed there till i cloces the program. what should I do ?
Title: Re: NEW Version: 20.1 (February 2020)
Post by: schmidthouse on March 03, 2020, 06:46:51 AM
Just update application and my virus scan stop at 67 percent and stayed there till i cloces the program. what should I do ?

If rebooting didn't solve the issue, try a 'Repair' of your Avast installation.
In your UI  Go to Menu>Settings>Troubleshooting then scroll choose "Repair App" and Reboot.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: heikwith on March 03, 2020, 09:53:57 AM
https://techdows.com/2020/03/avast-free-antivirus-2020-post-jumpshot-shutdown-brings-new-privacy-settings-advertisements.html
Title: Re: NEW Version: 20.1 (February 2020)
Post by: jacques.subileau on March 04, 2020, 03:51:01 PM
Updated 4 laptops (W10, X64). Worked fine for 2 of them. For the third one had to restart 3 times to clear the warning (no protection) before getting the message "you are protected". For the 4th one everything looked fine after the first reboot but after 2 minutes Avast icon went red.Had to restart 4 times to clear the warning (no protection) to get the message "you are protected". Very stressful !
Title: Re: NEW Version: 20.1 (February 2020)
Post by: menziller on March 05, 2020, 10:20:29 AM
I also encountered the same "self-updating" behaviour reported by other users:
my Win10 system with Avast free has updated today to 20.1 (from 19.3) despite my setting "Ask when an update is available".
Indeed, to be precise, the program yesterday popped up a notice about a new release being available (just as it had done with the updates between 19.3 and 20.1, which I refused) but, despite my denial, at the following system boot (this morning) I got a message saying something like "Congratulations! Your Avast has been updated".

Fortunately, my system does not seem to have new problems...
Anyway, since I usually refuse, during manual installations, any proposal related to optional additional products or components, shall I deduce that maybe this time Avast, just as it updated itself without asking permission, can also have done the same thing with other stuff?
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Asyn on March 05, 2020, 10:55:20 AM
I also encountered the same "self-updating" behaviour reported by other users:
my Win10 system with Avast free has updated today to 20.1 (from 19.3) despite my setting "Ask when an update is available".
Indeed, to be precise, the program yesterday popped up a notice about a new release being available (just as it had done with the updates between 19.3 and 20.1, which I refused) but, despite my denial, at the following system boot (this morning) I got a message saying something like "Congratulations! Your Avast has been updated".
-> https://forum.avast.com/index.php?topic=232420.msg1537052#msg1537052
Title: Re: NEW Version: 20.1 (February 2020)
Post by: zony on March 05, 2020, 12:48:03 PM
This time, I downloaded avast_free_antivirus_setup_online.exe, SHA1: 9B980CE0C2354DE2E8F01431FE73DA64318695E2, I believe the file has no errors. Perform a network installation as follows:
1.The program first connects to 23.59.247.249 (USA) and downloads the free_antivirus_setup_online_x64.exe file.
2.free_antivirus_setup_online_x64.exe connects to 203.208.43.66 (Beijing Telecom) and downloads the program.
3.After more than twenty minutes, the program began to connect all over the earth. 5.62.40.221 (Germany) 23.210.203.65 (Tokyo, Japan) 23.2.16.9 (Hong Kong) 117.128.6.11 (Beijing Mobile) 5.62.38.79 (Netherlands) 5.62.53.225 (Czech Republic)。
    If so troublesome, it will be much easier to provide a country option when starting the installation.
4.Ten minutes later, tracert.exe started to connect to 216.58.200.238 (Taiwan), 172.217.160.78 (US)
5.avastui.exe has connection 203.208.50.62 (Beijing Telecom), which is the correct connection that rarely appears during the entire installation and activation process.
6.After completing the installation, virus database update, and the first scan, the program interface displays "Expired. Please select a protection type."。
7.This time, I tried the four methods provided by this software to activate, all failed. a. Click on the left side of the interface to activate, b. Select the protection type button directly in the center, c. Click the new protection type button in the upper right corner notification, and d. Register the program icon.
get conclusion:
1. The free version shows that the overdue has nothing to do with offline or online installation.
2. The installer cannot accurately determine the user's region. Rarely does the server in the user's area connect properly.
3. The online installer connects to the US server to download the installer, which causes the installation process to take half an hour.
4. Four activation methods, including the display of the correct activation information "0 days used", but even so, the program interface still shows that the program is out of date, even after restarting windows.
5. The installation and virus database update can be completed online correctly. It is certain that this error belongs to the program itself.

1.Windows10 fresh install offline free version.
2.After installation, the interface shows that it has expired
3.Click Select Protection Type and select the free version.
4.Give back to try premium security for 60 days for free. Choose "no, thank you"
5.The software still shows expired. no change.
View the IP of the software connection during this period:5.45.58.177, 5.62.53.249, 203.208.43.94, 5.45.58.126, 5.45.59.250, 119.81.94.3, 23.59.247.40,
Because it's using China Mobile Broadband.Normal should connect ip 203.208.43.94.
Why can't it finally display protected information like the previous version.

Title: Re: NEW Version: 20.1 (February 2020)
Post by: bob3160 on March 05, 2020, 03:10:34 PM
@zony,
A simple solution would have been to use the off-line installer.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: helena.potancokova on March 08, 2020, 02:51:40 PM
UI Failed to Load after update! This is really embarrassing. Your protection is running, but the UI is having a really bad day.

Avast really??? All users, be careful about updates.
v20.1.2397
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Asyn on March 08, 2020, 02:57:52 PM
UI Failed to Load after update! This is really embarrassing. Your protection is running, but the UI is having a really bad day.
-> https://support.avast.com/article/Troubleshoot-Embarrassing-UI-Failed-load
Title: Re: NEW Version: 20.1 (February 2020)
Post by: bob3160 on March 08, 2020, 03:19:13 PM
UI Failed to Load after update! This is really embarrassing. Your protection is running, but the UI is having a really bad day.
-> https://support.avast.com/article/Troubleshoot-Embarrassing-UI-Failed-load (https://support.avast.com/article/Troubleshoot-Embarrassing-UI-Failed-load)
Unfortunately these instructions are outdated. Time for Avast to revise the instructions.
The interface no longer has a Component option.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: chris.. on March 08, 2020, 03:41:02 PM
UI Failed to Load after update! This is really embarrassing. Your protection is running, but the UI is having a really bad day.
-> https://support.avast.com/article/Troubleshoot-Embarrassing-UI-Failed-load (https://support.avast.com/article/Troubleshoot-Embarrassing-UI-Failed-load)
Unfortunately these instructions are outdated. Time for Avast to revise the instructions.
The interface no longer has a Component option.
I don't understand, for me the instructions of the article are good , there is no more question about Component option.
Simply starting or restarting avast antivirus in the Windows Services console (explained in the article) is enough to remove the message "UI failed to load"....at least for me and my experience last week on one of my devices that had this problem.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Asyn on March 08, 2020, 04:03:23 PM
UI Failed to Load after update! This is really embarrassing. Your protection is running, but the UI is having a really bad day.
-> https://support.avast.com/article/Troubleshoot-Embarrassing-UI-Failed-load (https://support.avast.com/article/Troubleshoot-Embarrassing-UI-Failed-load)
Unfortunately these instructions are outdated. Time for Avast to revise the instructions.
The interface no longer has a Component option.
I don't understand, for me the instructions of the article are good , there is no more question about Component option.
Simply starting or restarting avast antivirus in the Windows Services console (explained in the article) is enough to remove the message "UI failed to load"....at least for me and my experience last week on one of my devices that had this problem.
+1 No idea what Bob means. ???
Title: Re: NEW Version: 20.1 (February 2020)
Post by: bob3160 on March 08, 2020, 04:50:04 PM
My reply was for the Further recommendations section.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: chris.. on March 08, 2020, 09:47:04 PM
Was your intervention required on this post-it topic?  :-\
Especially starting with "unfortunately" which can stop the member from trying the basic procedure in the article (restart the avast service)... which has a good chance to work before going to "Further recommendations".
You have other ways - I think  ;) - to point out to avast that their FAQs are a bit outdated.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: bob3160 on March 08, 2020, 10:32:39 PM
Was your intervention required on this post-it topic?  :-\
Especially starting with "unfortunately" which can stop the member from trying the basic procedure in the article (restart the avast service)... which has a good chance to work before going to "Further recommendations".
You have other ways - I think  ;) - to point out to avast that their FAQs are a bit outdated.
Did you get up on the wrong side of the bed this morning ???
Title: Re: NEW Version: 20.1 (February 2020)
Post by: chris.. on March 08, 2020, 10:36:56 PM
Was your intervention required on this post-it topic?  :-\
Especially starting with "unfortunately" which can stop the member from trying the basic procedure in the article (restart the avast service)... which has a good chance to work before going to "Further recommendations".
You have other ways - I think  ;) - to point out to avast that their FAQs are a bit outdated.
Did you get up on the wrong side of the bed this morning ???
That wasn't my question, and you didn't answer it. ;)
I'm not asking if you came across a virus yesterday in San Diego... ???
Title: Re: NEW Version: 20.1 (February 2020)
Post by: bob3160 on March 08, 2020, 10:48:36 PM
Was your intervention required on this post-it topic?  :-\
Especially starting with "unfortunately" which can stop the member from trying the basic procedure in the article (restart the avast service)... which has a good chance to work before going to "Further recommendations".
You have other ways - I think  ;) - to point out to avast that their FAQs are a bit outdated.
Did you get up on the wrong side of the bed this morning ???
That wasn't my question, and you didn't answer it. ;)
I'm not asking if you came across a virus yesterday in San Diego... ???
I might have :(  I'm currently taking cold and flew medication.
Part one of the instructions are fine but if you need to go beyond that, then you run into a problem.
I have informed Avast via another method to look into updating their facts section.
Have a nice day.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: menziller on March 09, 2020, 07:42:08 PM
I also encountered the same "self-updating" behaviour reported by other users:
my Win10 system with Avast free has updated today to 20.1 (from 19.3) despite my setting "Ask when an update is available".
Indeed, to be precise, the program yesterday popped up a notice about a new release being available (just as it had done with the updates between 19.3 and 20.1, which I refused) but, despite my denial, at the following system boot (this morning) I got a message saying something like "Congratulations! Your Avast has been updated".
-> https://forum.avast.com/index.php?topic=232420.msg1537052#msg1537052
Thanks.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: extrememk on March 09, 2020, 09:14:19 PM
Hi

With latest update (ver. 20.1.2397 - build 20.1.5069.558) "Password Protect" doesn't work for "right click on Avast System try icon and disable it", but works when i want to open avast.
Please fix this, because everyone can disable it.

Thanks in advance.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: bob3160 on March 09, 2020, 09:34:20 PM
Hi

With latest update (ver. 20.1.2397 - build 20.1.5069.558) "Password Protect" doesn't work for "right click on Avast System try icon and disable it", but works when i want to open avast.
Please fix this, because everyone can disable it.

Thanks in advance.
This definitively needs work.
I can disable the shields without the password but need to enter the password to turn the protection on again.
Which makes no sense. I'm alerting Avast Thanks for reporting.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Asyn on March 10, 2020, 04:59:44 AM
I also encountered the same "self-updating" behaviour reported by other users:
my Win10 system with Avast free has updated today to 20.1 (from 19.3) despite my setting "Ask when an update is available".
Indeed, to be precise, the program yesterday popped up a notice about a new release being available (just as it had done with the updates between 19.3 and 20.1, which I refused) but, despite my denial, at the following system boot (this morning) I got a message saying something like "Congratulations! Your Avast has been updated".
-> https://forum.avast.com/index.php?topic=232420.msg1537052#msg1537052
Thanks.
You're welcome.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: jacques.subileau on March 12, 2020, 10:12:54 AM
I was asked to restart my computer this morning by avast so I did. I still have the same build 20.1.2397 (version 20.1.5069.559) and the same version interface 1.0.460. So why did Avast asked me to restart as I can't see any change ?
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Pondus on March 12, 2020, 11:08:09 AM
I was asked to restart my computer this morning by avast so I did. I still have the same build 20.1.2397 (version 20.1.5069.559) and the same version interface 1.0.460. So why did Avast asked me to restart as I can't see any change ?
Could be a minor bug fix or engine update

Title: Re: NEW Version: 20.1 (February 2020)
Post by: heikwith on March 12, 2020, 11:41:44 AM
This was done because a bug in Avast:
https://twitter.com/taviso/status/1237105815414124549
https://twitter.com/avast_antivirus/status/1237685343580753925
https://twitter.com/taviso/status/1237745571009409029
In Dutch:
https://www.security.nl/posting/647732/Avast+schakelt+onderdeel+virusscanner+uit+wegens+ernstig+lek
Why did nobody from Avast report this here ?
Title: Re: NEW Version: 20.1 (February 2020) - magento phishing?
Post by: tochiza on March 12, 2020, 02:31:16 PM
Hello
Yesterday 11/03/2020 there was an update of the program. After that, many of our customers who use Avast cannot see our site because Avast blocks it. The message is that the site is phishing - Treat Secured. This, of course, is not true. The site is a commercial site with a 12 year history and online payment. We do not collect customer data. This is a serious site.
System administration and platform support company / Magento 1.93 / do not find the reason for this blocking.
Please help or ideas?
Greetings
Anna
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Asyn on March 12, 2020, 02:32:42 PM
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Gerhard18 on March 12, 2020, 05:02:40 PM
New version of avast rendered legitimate software x360ce unusable. It completely stopped the functionality (emulatint xbox controller by transtating dinput devices). The program works only if I disable avast monitors. Adding it to exceptions isn't possible for reasons. Can you give the functionality back?
Title: Re: NEW Version: 20.1 (February 2020)
Post by: cbino on March 13, 2020, 10:45:09 AM
I was asked to restart my computer this morning by avast so I did. I still have the same build 20.1.2397 (version 20.1.5069.559) and the same version interface 1.0.460. So why did Avast asked me to restart as I can't see any change ?

It happened to me too and after rebooting I have not noticed anything changed .. even if changes are desirable. I noticed several things wrong.
I look forward to a new version ... otherwise for the moment we return to Windows defender!
Title: Re: NEW Version: 20.1 (February 2020)
Post by: blade9722 on March 15, 2020, 08:47:43 PM
Hello,

After a fresh installation of windows 10 pro, I noticed Avast was continously asking to restart the PC. I tried first a repair install, but no luck. Then I uninstalled it, but now I cannot reinstall because installer say I need to restart the PC after Avast last action!!.

Here's the log

Code: [Select]
2020-03-15 19:26:22.645Infoinstup[3476,3436]Command: '"C:\Windows\Temp\asw.3b34343ea7c1c2b3\instup.exe" /cookie:mmm_ava_001_999_a4c_m /edition:1 /ga_clientid:02b59cc0-3594-4ce4-8dc3-e75a239537a9 /guid:b02aa24a-5dc4-4dc1-9d90-ff81b18d2b08 /prod:ais /sfx /sfxstorage:C:\Windows\Temp\asw.3b34343ea7c1c2b3'
2020-03-15 19:26:22.645Infoinstup[3476,3436]CPU: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz,4
2020-03-15 19:26:22.645Infoinstup[3476,3436]OS: Windows 10 (10.0.18363) x64
2020-03-15 19:26:22.645Infoinstup[3476,3436]setup: x86
2020-03-15 19:26:22.645Infoinstup[3476,3436]Memory: 25% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4002008/4194176K free
2020-03-15 19:26:22.645Infoinstup[3476,3436]DISKs: C:\ - 433248MB free / 476GB total
2020-03-15 19:26:22.645Infoinstup[3476,3436]DISKs: D:\ - 511933MB free / 2794GB total
2020-03-15 19:26:22.645Infoinstup[3476,3436]DISKs: E:\ - 591814MB free / 596GB total
2020-03-15 19:26:22.645Infoinstup[3476,3436]DISKs: H:\ - 48289MB free / 465GB total
2020-03-15 19:26:22.645Infoinstup[3476,3436]DISKs: I:\ - 10874MB free / 931GB total
2020-03-15 19:26:22.645Infoinstup[3476,3436]Running module version: instup.exe - '20.1.5069.0'
2020-03-15 19:26:22.645Infoinstup[3476,3436]Running module version: Instup.dll - '20.1.5069.0'
2020-03-15 19:26:22.645Infomutex[3476,3436]The ownership of the fallback mutex has been successfully taken.
2020-03-15 19:26:22.645Noticeservers[3476,3436]Load: 'urlpgm' key used as the program repository.
2020-03-15 19:26:22.661Infoservers[3476,3436]Server definition(s) loaded from 'C:\Windows\Temp\asw.3b34343ea7c1c2b3\servers.def'
2020-03-15 19:26:22.661Infoprod[3476,3436]LoadPartInfo: program = prg_ais-1401095d returned 0x00000000
2020-03-15 19:26:22.661Infoprod[3476,3436]LoadPartInfo: setup = setup_ais-1401095d returned 0x00000000
2020-03-15 19:26:22.661Infoprod[3476,3436]LoadUatInfo: uat.vpx returned 0x00000000
2020-03-15 19:26:22.661Infoprod[3476,3436]LoadUatInfo: uat64.vpx returned 0x00000000
2020-03-15 19:26:22.661Infoprod[3476,3436]LoadUatInfo: uata64.vpx returned 0x00000000
2020-03-15 19:26:22.661Infoengine[3476,3436]LoadLatestProdAndParts: product file 'prod-pgm.vpx' was successfully loaded.
2020-03-15 19:26:22.692Infouat[3476,3436]UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: program, installed_ver: ffffffff, latest_ver: 1401095d
2020-03-15 19:26:22.708Infoengine[3476,3436]LoadLatestProdAndParts: part file part-prg_ais-1401095d.vpx was successfully loaded.
2020-03-15 19:26:22.739Infoinstcore[3476,3436]PkgLoadProductInfo: product XML was successfully loaded for part 'program'.
2020-03-15 19:26:22.739Infouat[3476,3436]UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: setup, installed_ver: ffffffff, latest_ver: 1401095d
2020-03-15 19:26:22.754Infoengine[3476,3436]LoadLatestProdAndParts: part file part-setup_ais-1401095d.vpx was successfully loaded.
2020-03-15 19:26:22.770Infoinstcore[3476,3436]PkgLoadProductInfo: product XML was successfully loaded for part 'setup'.
2020-03-15 19:26:22.770Infoprod[3476,3436]LoadPartInfo: jrog2 = jrog2-567 returned 0x00000000
2020-03-15 19:26:22.770Infoprod[3476,3436]LoadPartInfo: vps = vps_windows-20022300 returned 0x00000000
2020-03-15 19:26:22.770Infoengine[3476,3436]LoadLatestProdAndParts: product file 'prod-vps.vpx' was successfully loaded.
2020-03-15 19:26:22.786Infoengine[3476,3436]LoadLatestProdAndParts: part file part-jrog2-567.vpx was successfully loaded.
2020-03-15 19:26:22.786Infoengine[3476,3436]LoadLatestProdAndParts: part file part-vps_windows-20022300.vpx was successfully loaded.
2020-03-15 19:26:22.786Infoinstcore[3476,3436]PkgLoadProductInfo: product XML was successfully loaded for part 'vps'.
2020-03-15 19:26:22.801Infoini_access[3476,3196]watch task for C:\Windows\Temp\asw.3b34343ea7c1c2b3\config.def started
2020-03-15 19:26:22.801Infoini_access[3476,3196]watch task for C:\Windows\Temp\asw.3b34343ea7c1c2b3\avast5.ini started
2020-03-15 19:26:22.801Infoshepsync[3476,3436]Wait interval 60
2020-03-15 19:26:22.817Infoshepsync[3476,3436]Trying server IP address '5.62.40.201'
2020-03-15 19:26:23.396Infoshepsync[3476,3436]Download of config file config.def from shepherd.ff.avast.com succeeded.
2020-03-15 19:26:23.430Infoshepsync[3476,3436]Config file C:\Windows\Temp\asw.3b34343ea7c1c2b3\config.def successfully updated to version 3412
2020-03-15 19:26:26.490Infoshepsync[3476,3436]Postpone interval was reset
2020-03-15 19:26:26.521Infolicense[3476,3436]request to: https://alpha-license-dealer.ff.avast.com/common/v1/device/unattendedtrial
2020-03-15 19:26:26.693Infolicense[3476,3436]request to: https://alpha-license-dealer.ff.avast.com/common/v1/device/discoverwks
2020-03-15 19:26:26.756Infolicense[3476,3436]request to: https://alpha-iqs.ff.avast.com/inifiles
2020-03-15 19:26:26.872Infoini_access[3476,940]watch task for C:\Windows\Temp\asw.3b34343ea7c1c2b3\burger_client.ini started
2020-03-15 19:26:26.950Infowizard[3476,3436]Running module version: HTMLayout.dll - '3.3.2.1'
2020-03-15 19:26:26.950Infowizard[3476,3436]Loaded module version: C:\Windows\Temp\asw.3b34343ea7c1c2b3\HTMLayout.dll - '3.3.2.1'
2020-03-15 19:26:26.997Infowizard[3476,3436]Setup gui was successfully started.

Things already tried, with no success:

restarted windows disabling fast startup
runned avastclear in safe mode
tried the offline installer

Please someone could help me?
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Jimbo93 on March 15, 2020, 09:20:55 PM
try deleting temp files / disk cleanup.
Title: Re: NEW Version: 20.1 (February 2020)
Post by: blade9722 on March 15, 2020, 09:42:58 PM
already done....
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Jimbo93 on March 15, 2020, 10:07:03 PM
Then I would try the microsoft troubleshooter https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed (https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed)
Title: Re: NEW Version: 20.1 (February 2020)
Post by: blade9722 on March 15, 2020, 10:14:27 PM
tried, it doesn't find any problem

Strictly speaking, I don't think is a problem of my system, I'm coming from a fresh installation. I think is a problem of Avast, which is checking for a restart. Unless there's not a command line option for the installer, saying: "don't check, install!" I fear the solution will be...install another antivirus
Title: Re: NEW Version: 20.1 (February 2020)
Post by: bob3160 on March 15, 2020, 10:16:16 PM
tried, it doesn't find any problem

Strictly speaking, I don't think is a problem of my system, I'm coming from a fresh installation. I think is a problem of Avast, which is checking for a restart. Unless there's not a command line option for the installer, saying: "don't check, install!" I fear the solution will be...install another antivirus
Not without first totally removing Avast. If you did a clean install of Windows, you should have ended up with Defender?
Title: Re: NEW Version: 20.1 (February 2020)
Post by: blade9722 on March 15, 2020, 10:26:31 PM
I don't undestand well. I tried also avast clear, I don't know any further way to remove it.

Anyway,

https://forum.avast.com/index.php?topic=229704.0

https://forum.avast.com/index.php?topic=223979.0

Other guys are reporting similar issues, but no fix in the threads

Title: Re: NEW Version: 20.1 (February 2020)
Post by: bob3160 on March 15, 2020, 10:32:39 PM
I would give the following another try to see if it fixes the problem.

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Title: Re: NEW Version: 20.1 (February 2020)
Post by: blade9722 on March 15, 2020, 10:55:31 PM
Solved

I run avast support tool to generate a ticket, but crashed.
Then I entered safe mode with network, and started offline installer, and it worked. (Previously it doesn't, but it was just after launching avast clear, and without rebooting). I stopped the installation, launched windows normally, and installed the antivirus. Now is working fine
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Bonjovicrzy on March 23, 2020, 10:37:16 PM
i  have not been on the computer for 6 months .. it is March 23 2020  when it said to update  it would not update I had to uninstall my old and I tried to install the new version from your site .. it installed up to close to the end   1-3 minutes away  from install it stuck for 6 hours never install it  and the message install in progress do not close computer got stuck too  .. I had  use the  avast clear tool
 in safe mode to clean from computer   and I had to use the  avast install from File Hippo. to reinstall   so  i am saying the install from the avast site gets stuck never finish install of March 23
Title: Re: NEW Version: 20.1 (February 2020)
Post by: Tantony on March 24, 2020, 08:49:53 AM
Thanks for new version!
Title: Re: NEW Version: 20.1 (February 2020)
Post by: PUOLEPARG on March 24, 2020, 09:22:45 AM
Hello

I'm update yesterday my avast agent to 20.1
Business Version
SInce update, My Outlook is very very long to run and not long before avast update!!!
it's very disappointing

Title: Re: NEW Version: 20.1 (February 2020)
Post by: Asyn on March 24, 2020, 09:25:49 AM
Business Version
-> https://forum.avast.com/index.php?board=77.0