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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: Pierre263 on February 28, 2020, 08:13:44 AM

Title: False positive for our app
Post by: Pierre263 on February 28, 2020, 08:13:44 AM

Hi,

I have been receiving some reviews from customers complaining of Avast for Android reporting our mobile application to contain a trojan virus. I checked with other android antivirus and they don't flag our app as malicious.
I am sure that the application does not contain any malicious code.

The android application in question is this:
https://play.google.com/store/apps/details?id=fr.crochetou&hl=en

Please fix the issue as soon as possible.

Pierre Semedard
Annapurnapp Technologies

Title: Re: False positive for our app
Post by: Asyn on February 28, 2020, 08:48:50 AM

You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php

Title: Re: False positive for our app
Post by: Tereza V. on March 16, 2020, 06:08:13 PM

You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php

Title: Re: False positive for our app
Post by: Pierre263 on April 06, 2020, 11:25:16 AM

I cannot report it using the form because the file is bigger than 50 mo.
The report also fails when I use report false positive button in the Avast app on my device.

Please advise.

Title: Re: False positive for our app
Post by: Tereza V. on April 06, 2020, 02:25:38 PM

Hi again, then I would like to ask you to upload the file to https://virustotal.com/ and send us a link to the analysis. You can either share it here or send it to my e-mail address, I will forward it to the colleagues concerned.