Avast WEBforum

Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: Ainaran on March 02, 2020, 06:35:37 AM

Title: Secure VPN Is Not Working
Post by: Ainaran on March 02, 2020, 06:35:37 AM

Dear Community and Admins,

I paid for Ultimate Yearly Subscription for over a month ago. And never have seen my VPN working even for a day. I tried multiple different locations too in case some of your ip addresses are down. None of the locations are working too.
So... Avast is not keeping its end of our bargain which I paid honest money for.
This is, I don't know whether you are aware or not, but, a crime.

When will you be solving the VPN problem?

Awaiting your reply
Sincerely
Your customer

Title: Re: Secure VPN Is Not Working
Post by: bob3160 on March 02, 2020, 03:26:23 PM

Contact Sales:  https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.

Title: Re: Secure VPN Is Not Working
Post by: Tereza V. on March 03, 2020, 11:12:02 AM

Hi, what country are you connecting from? If it is Belarus, China, Iran, Iraq, North Korea, Oman, Turkey, Turkmenistan, United Arab Emirates or Russia, there is not much we can do, as these countries actually block VPN services in general.