Avast WEBforum

Consumer Products => Avast Online Security (browser extension) => Topic started by: guillermo220 on March 03, 2020, 03:01:06 AM

Title: Avast Online Security deactivate in Avast Secure Browser
Post by: guillermo220 on March 03, 2020, 03:01:06 AM

Why is this happening. I installed the extension. Then I activated. But when I restart the browser the extension is deactivated again.

Title: Re: Avast Online Security deactivate in Avast Secure Browser
Post by: Asyn on March 03, 2020, 11:56:27 AM

Hi, no need to install it in ASB, it's already included there.

Title: Re: Avast Online Security deactivate in Avast Secure Browser
Post by: Asyn on March 03, 2020, 12:35:39 PM

Note, if you've issues with AOS in ASB, post/ask here: https://forum.avast.com/index.php?board=78.0

Title: Re: Avast Online Security deactivate in Avast Secure Browser
Post by: guillermo220 on March 04, 2020, 04:25:35 AM

Thanks for the answer.
I´ll post in that forum next time.
One last question about it: it may be included in the browser but there are functions not available as the ranking of sites or the icon in the bar.  Or I am mistaken?

Title: Re: Avast Online Security deactivate in Avast Secure Browser
Post by: Asyn on March 04, 2020, 08:02:50 AM

You're welcome. Not sure about that, it doesn't show up in DDG here.

Title: Re: Avast Online Security deactivate in Avast Secure Browser
Post by: bob3160 on March 04, 2020, 09:17:51 PM

You can manually install it from here while using the Secure Browser:
https://chrome.google.com/webstore/detail/avast-online-security/gomekmidlodglbbmalcneegieacbdmki
Once installed that way, all the settings are available.

(https://screencast-o-matic.com/screenshots/u/Lh/1583353017820-93434.png)

Title: Re: Avast Online Security deactivate in Avast Secure Browser
Post by: guillermo220 on March 06, 2020, 03:08:56 AM

Thank you Bob.
I installed like you said. But everytime I shutdown the browser next time I open it the extension is deactivated. That was the original question.

Title: Re: Avast Online Security deactivate in Avast Secure Browser
Post by: bob3160 on March 06, 2020, 03:49:17 AM

Quote from: guillermo220 on March 06, 2020, 03:08:56 AM

Thank you Bob.
I installed like you said. But everytime I shutdown the browser next time I open it the extension is deactivated. That was the original question.

What version of Secure Browser are you using?
(https://screencast-o-matic.com/screenshots/u/Lh/1583462851752-54013.png)

Title: Re: Avast Online Security deactivate in Avast Secure Browser
Post by: guillermo220 on March 07, 2020, 05:32:51 AM

Hi,

Avast Secure Browser está actualizado.
Versión 79.0.3060.80 (Build oficial) (32 bits)

This says that the browser is up to date.
But, as I write this text the browser informed me that there is a security update.
So I´m going to update it and then see what happens.
Thank you for everything.

Title: Re: Avast Online Security deactivate in Avast Secure Browser
Post by: guillermo220 on March 07, 2020, 06:03:54 AM

Well, nothing good happens. The browser is still in the same version. But it seems heavier in resources.
The problem is still there. Everytime I reboot the browser the extension is deactivated.
And why is there 12 instances of avast services, many duplicate?

Title: Re: Avast Online Security deactivate in Avast Secure Browser
Post by: bob3160 on March 07, 2020, 12:42:55 PM

Clean install of the Secure Browser:
Maybe it's time for a clean install of the Secure Browser
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Uninstall Secure Browser via Programs and Features - Reboot
Run the removal tool, reboot, run the installer import your favorites if you saved them.
A video to help with the installation: https://youtu.be/r_VLA0HMLQM
Report back if that's solved the problem or not.
Avast has offered a seperate tool to totally remove the Secure Browser if the above instructions don't work.
You can find that tool here, https://forum.avast.com/index.php?topic=230288.msg1531315#msg1531315

Title: Re: Avast Online Security deactivate in Avast Secure Browser
Post by: guillermo220 on March 08, 2020, 04:46:15 AM

Thanks. I will try that.