Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: prometheus0104 on March 10, 2020, 10:57:44 AM

Title: Need help to recive my purchased avast secureline vpn subscription
Post by: prometheus0104 on March 10, 2020, 10:57:44 AM

Hi,I have purchased an Avast secureline vpn subscription an hour ago,but I still can't get the order confirmation email,I've searched the junk folder but still no use.

I purchased the subscription without logging in,and using a digital payment--Alipay,so I just have the order number from my bill,i don't know what to do,please help me.

Title: Re: Need help to recive my purchased avast secureline vpn subscription
Post by: Asyn on March 10, 2020, 11:08:27 AM

-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)

Title: Re: Need help to recive my purchased avast secureline vpn subscription
Post by: prometheus0104 on March 10, 2020, 12:41:34 PM

Thank you for your reply,i've tried my order ID from my bill，but it's invalid.I think there is some problems in payment,I have no clue,maybe I should wait first.

Title: Re: Need help to recive my purchased avast secureline vpn subscription
Post by: Asyn on March 10, 2020, 01:15:50 PM

You're welcome.