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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: senhordaguerra on March 10, 2020, 08:13:54 PM

Title: Help sandbox error
Post by: senhordaguerra on March 10, 2020, 08:13:54 PM

Hello good afternoon

history, bookmarks, modified and newly created extensions are not deleted when closing your browser in the Sandbox
obs: already uninstalled and installed avast, more problem persists.
operating system: windows 10 x64
security system: only avast premium security 20.1.2397

Title: Re: Help sandbox error
Post by: r@vast on March 11, 2020, 09:21:57 AM

Hi,

I could not reproduce the issues you are reporting.
Is it possible that you are looking at data that was already present in ASB before you opened it in SafeMode?

You could also try to remove the sandbox component, restart your device and then re-add the sandbox component.
https://support.avast.com/en-ww/article/Add-Remove-Antivirus-components

Title: Re: Help sandbox error
Post by: senhordaguerra on March 11, 2020, 02:29:08 PM

I remove the sandbox component and re-add the sandbox component reset sandbox.

more again history, bookmarks, modified and newly created extensions are not deleted when closing your browser in the Sandbox

note:chrome outside sandbox  has nothing modified

Title: Re: Help sandbox error
Post by: r@vast on March 11, 2020, 04:55:01 PM

Hi,

Please have a look in the geek:area, for the setting "Cache web browser's files"
and try again.
https://support.avast.com/en-ww/article/Use-Antivirus-Geek-settings

Title: Re: Help sandbox error
Post by: senhordaguerra on March 11, 2020, 08:29:08 PM

Quote from: r@vast on March 11, 2020, 04:55:01 PM

Hi,

Please have a look in the geek:area, for the setting "Cache web browser's files"
and try again.
https://support.avast.com/en-ww/article/Use-Antivirus-Geek-settings

__________________________________________________________________________
Delete cached contents: Click to immediately remove cached contents from Sandbox

does not work

___________________________________________________________________________
Cache web browser's files (sandbox will not be automatically deleted) (enabled by default): Save only virtualized files for web browsers, which improves the browser's performance in Sandbox.

I disabled but it does not work

note:delete only downloads ,in addition, I kept history, extensions, favorites.same used geek:area ,
uninstalled and installed Google chrome e avast

Title: Re: Help sandbox error
Post by: r@vast on March 12, 2020, 10:40:18 AM

Hi,

Could you please provide a support package.
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file
Please upload the support file to a hosting service (e.g. Google Drive)
and send the link to me via PM.

Title: Re: Help sandbox error
Post by: senhordaguerra on March 12, 2020, 08:03:50 PM

Quote from: r@vast on March 11, 2020, 04:55:01 PM

Hi,

Please have a look in the geek:area, for the setting "Cache web browser's files"
and try again.
https://support.avast.com/en-ww/article/Use-Antivirus-Geek-settings

was in conflict with UAC's "Windows account control", there was always an avast folder, C: / avastsandbox, now sandbox works

I deactivated I reactivated UAC "windows account control" strange and that my account on  windows administrator

Title: Re: Help sandbox error
Post by: senhordaguerra on March 12, 2020, 08:47:56 PM

 ;) :D

Title: Re: Help sandbox error
Post by: r@vast on March 13, 2020, 02:12:51 PM

Thank you for the update.

Title: Re: Help sandbox error
Post by: senhordaguerra on March 14, 2020, 09:45:14 AM

again sandbox does not work >:( >:( >:( >:(.

The historic from browser from sandbox  exit for normal browser.

what a sandbox and this ? >:( >:(

Title: Re: Help sandbox error
Post by: r@vast on March 16, 2020, 10:27:33 AM

Quote from: senhordaguerra on March 14, 2020, 09:45:14 AM

again sandbox does not work >:( >:( >:( >:(.

The historic from browser from sandbox  exit for normal browser.

what a sandbox and this ? >:( >:(

Hi,
Please provide us with a log file.

To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

Title: Re: Help sandbox error
Post by: senhordaguerra on March 16, 2020, 09:35:04 PM

Quote from: r@vast on March 16, 2020, 10:27:33 AM

Quote from: senhordaguerra on March 14, 2020, 09:45:14 AM

again sandbox does not work >:( >:( >:( >:(.

The historic from browser from sandbox  exit for normal browser.

what a sandbox and this ? >:( >:(

Hi,
Please provide us with a log file.

To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

already sent log file