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Consumer Products => Avast Cleanup => Topic started by: MickJ on March 11, 2020, 07:05:36 AM

Title: Fix Problems 'Disc Doctor' stuck in disk check
Post by: MickJ on March 11, 2020, 07:05:36 AM

No problems encountered with scanning D: drive, however C: drive scan gets stuck at "Stage 2: Examining file name image..." at 83%.
Have tried 3 times, including a reboot, with no change.

Have submitted logs using the tulogcollector tool

Title: Re: Fix Problems 'Disc Doctor' stuck in disk check
Post by: loydurapsi on March 27, 2020, 09:21:48 AM

Quote from: MickJ on March 11, 2020, 07:05:36 AM

No problems encountered with scanning D: drive, however C: drive scan gets stuck at "Stage 2: Examining file name image..." at 83%.
Have tried 3 times, including a reboot, with no change.

Have submitted logs using the tulogcollector tool

I am getting this extracting error. Can  you please help?

Title: Re: Fix Problems 'Disc Doctor' stuck in disk check
Post by: Stellarman on April 03, 2020, 09:48:48 AM

Hello,

we are about to release a new version (approx. in a month) where this problem shall be fixed.
Please wait for the new version, try it again and if the problem persists, report it and we will take a look at it again.

Thank you.