Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Coler89 on March 15, 2020, 11:51:26 PM

Title: No sound in any application in the sandbox
Post by: Coler89 on March 15, 2020, 11:51:26 PM

Hello all, I have a problem with the sandbox, browsers and any other program is mute inside it, I already tried every solution found in this forum, such as adding "audiodg.exe" as exclusion, but doesn't seem to work (at least if Avast is not ignoring it), is there anything that could be done to solve this? thank you very much.

Title: Re: No sound in any application in the sandbox
Post by: Asyn on March 16, 2020, 10:20:08 AM

- Which Avast..? (Free/Pro/IS/Premium)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: No sound in any application in the sandbox
Post by: Coler89 on March 16, 2020, 11:12:39 AM

- Premium
- Latest
- Win10 64bit
- Only Win Defender but is disabled by Avast
- Win Defender

Seems I'm not the only one having this problem btw.

Title: Re: No sound in any application in the sandbox
Post by: Asyn on March 16, 2020, 11:55:21 AM

Quote from: Coler89 on March 16, 2020, 11:12:39 AM

- Latest

- Which version/build of Avast..?

Title: Re: No sound in any application in the sandbox
Post by: Coler89 on March 16, 2020, 12:23:31 PM

20.1.2397 (build 20.1.5069.559)

Should be the latest official, at least is what avast update menu says.

Thank you

Title: Re: No sound in any application in the sandbox
Post by: Asyn on March 16, 2020, 12:25:38 PM

Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.

Title: Re: No sound in any application in the sandbox
Post by: Coler89 on March 16, 2020, 01:23:23 PM

Unfortunately it gives me error 12002 "couldn't generate support file"
I was able creating it offline, can I Pm you the files?

Title: Re: No sound in any application in the sandbox
Post by: r@vast on March 16, 2020, 03:12:49 PM

Hi,

Unfortunately, the ability(option) to use sound within Avast Sandbox is not available.

Title: Re: No sound in any application in the sandbox
Post by: Coler89 on March 16, 2020, 03:20:07 PM

thanks r@vast, will it ever be available?

but excuse me at this point why Asyn make me use that diagnostic software if there was already an answer? Is him really a bot?  ;D
plus that tool was sending data to some analytics server.. not worrying about it but was unnecessary..

Title: Re: No sound in any application in the sandbox
Post by: r@vast on March 18, 2020, 09:24:07 AM

Quote from: Coler89 on March 16, 2020, 03:20:07 PM

thanks r@vast, will it ever be available?

There are currently no plans to make it available.